8 CRM Trends and Predictions
What’s going on in CRM? What are the big trends that appeared in 2016 and what can we expect in 2017? 1. Old Guard Losing Ground The latest stats from Gartner show the continuation of a trend — the old…
What’s going on in CRM? What are the big trends that appeared in 2016 and what can we expect in 2017? 1. Old Guard Losing Ground The latest stats from Gartner show the continuation of a trend — the old…
Talk about artificial intelligence, and most people think about machines that can reason. In a business context that would mean clever AIs that could use their powerful intellects to become formidable business leaders that could outwit mere humans. But since…
Bringing diverse e-commerce and brick-and-mortar businesses under a single umbrella as an omni-channel enterprise is a complicated exercise, one that involves uniting a number of back-end and in-store technologies. But companies are forging ahead, and experimenting with emerging technologies like…
Chief data officers (CDOs) are playing a strategic role in many — though not all — organizations, thanks to the importance of analytics, Big Data and data science in the enterprise. For CDOs to be considered strategic, they must operate…
While there are lots of great off-the-shelf field service software applications on the market today, from the likes of Oracle, Microsoft and Salesforce, a custom application is sometimes more useful for companies with industry-specific requirements. Nautilus Hyosung America, a North…
Field service software is a hot area right now and getting hotter as companies recognize the importance of providing good customer service. According to Aberdeen Group, the worldwide field service management (FSM) market is worth around $18 billion annually and…
Data visualization has come a long way in recent years. Where once you might get an occasional bar chart or pie chart as part of a business intelligence (BI) report, now software can tailor graphically appealing screens to different types…
It’s been a decade since Hadoop became an Apache software project and released version 0.1.0. The open source project helped launch the Big Data era, created a foundation for most of the big cloud platform providers and changed how enterprises…
Sales people are among the most mobile folks at any company. So it’s no surprise that mobile CRM appears to be popular. In its most recent Technology Trends study, IT research firm Computer Economics found that companies are investing in…
Enterprise Apps Today recently covered what the top four ERP vendors in terms of overall market share – SAP, Oracle, Infor and Microsoft – are doing with cloud ERP software. But companies such as NetSuite, Epicor, FinancialForce, Acumanica – which…