Astute Solutions has announced the release of ePowerCenter 8.0, its customer relationship management (CRM) solution for consumer-focused contact centers. The company, in its news release statement said that the ePowerCenter solution provides the framework for delivering superior multi-channel service by…
Call center managers are not yet convinced of the advantages of cloud-based call center systems as many see certain risks with migrating to the cloud-model. This TMC Net article discusses a recent study from DMG Consulting that dispels some of…
Pareto Platform has announced its CRM solution, designed exclusively for financial advisors. As reported on Investment Executive, the Pareto Platform Powered by Microsoft Dynamics CRM is a customized client relationship manager integrated with a complete suite of compliant practice management…
The role of business intelligence (BI) is slowly shifting within organizations as social network integration increases the push towards a more interactive approach to BI. This Smart Data Collective report suggests that businesses need to integrate social metrics into business…
ZeOmega has announced that its integrated care management platform, Jiva, now includes core Customer Relationship Management (CRM) functions. According to the company in this Business Wire news release, the new CRM features will enable health plans and other payer organizations…
According to the most recent news release on the CDC Software Corporation website, the company claims it expects to see double digit growth in second quarter 2010 application sales. The company has made this forecast based on the inclusion of…
Netkiller has announced that it is in sync with Salesforce’s Appexchange to accommodate Salesforce CRM users, providing familiar environment to use IT asset management (ITAM). As stated in this press release on PR Web, the ITAM application was built from…
A recent Temkin Group report identified key trends that can reshape customer experience management practices. According to this story on Insurance Networking, one of the eight trends is that companies will increasingly recognize that they need to integrate a deeper…
Companies can leverage social media in their marketing to help build customer loyalty and boost leads and conversions, but 1to1 Media recommends that you first get a privacy game plan to meet customer and regulator expectations. This report offers best…
The most basic of CRM projects can suffer unless you deliver incrementally. This It World report suggests that it is essential to avoid the ‘big-bang’ style of project deliveries for CRM, and to do this you need to KISSS: Keep…
Software FX recently announced that it is partnering with Citrix Systems to deliver a business intelligence solution for smartphones. According to this report on SD Times, PowerGadgets Mobile displays information on Android, Apple, BlackBerry and Windows Mobile devices by leveraging…
CDC Software Corporation has announced its new cloud SaaS application, specifically developed for the Windows Azure platform. In its news release, CDC said that the company has already piloted CDC Respond on the Azure platform and plans to deliver the…
The InfoGrow Corporation has announced CRM2Emails, an e-marketing service that is designed to keep your loyal customers and generate new sales leads. According to the company in this Market Watch press release, CRM2Emails is a web-based service that integrates Microsoft’s…
Life sciences instrument maker, Beckman Coulter, publicly disclosed the company’s trip into a BI rabbit hole, and subsequent escape, at the April 2010 Business Intelligence Summit organized by research firm Gartner. According to this report on Datamation, Beckman has $3.3…
CompanionLink Software has announced availability of its data synchronization solutions for Microsoft Outlook 2010. As mentioned in the press release on PR-USA, the new sync solution offers two-way sync between Outlook 2010 of Outlook contacts, calendar and tasks, with the…
Oco, Inc., has announced announced a major upgrade to its enterprise-class Software-as-a-Service business intelligence (SaaS BI) solution. In the company’s product news announcement, it listed several new features in SaaS BI 4.0, including SAP data integration, enhanced global deployment, and…
Objectivity, Inc., has released its distributed graph database product for the enterprise, InfiniteGraph, in beta. According to the company, the InfiniteGraph distributed database technology and developer application programming interface (API) were created to help organizations obtain real-time answers from deep…
Campus Management Corp., will demonstrate its new executive information system, CampusVue Performance Analytics, powered by eThority, and newly introduced automation capabilities in its CampusVue Student product’s Financial Aid module at the 2010 Career College Association’s (CCA) Annual Convention and Exhibition…
Masterware Corporation has announced an updated version of its Billing Master CRM software. In the company’s news release on CRM Marketplace, it says a free version of the Billing Master small business edition is available to help small business corporations…
While not everyone on your team has to be certified, this Computer World article recommends that at least one certified consultant on your project, if for no reason other than to provide ‘cheap insurance’ against expensive missteps with the CRM…
Engineering customer experience is building strategic internal relationships a company will be able to draw on. This MSPmentor article suggests the process includes necessary aspects including product design, technical support, and marketing—but your efforts shouldn’t stop there. “Most companies understand…
Interactions ’10, Interactive Intelligence’s annual user conference pegs business process automation and contact center automation as the two main areas of focus. According to this TMCnet conference report, Interactive Intelligence also launched a new business process automation solution, called Interaction…
Search Engine Land suggests that a competitive edge can be gained when you connect more closely with customers. According to this report, By integrating web analytics data with user opinions, companies can combine user feedback directly with behavioral information. “Customer…
Influencers have a huge impact on brand building and bottom-line sales. According to this report on Adotas, just 1 percent of your online fan base on Facebook and Twitter drives 20 percent of traffic to your website. Plus, these influencers…
Organizations are capturing more relevant data, structured and unstructured, to inform their business decisions, and at their disposal are more sophisticated software tools. This Information Week report also suggests that there’s plenty of room for improvement, especially in the area…
CRM Text says it is partnering with iPost to offer digital marketers a unified email and mobile marketing solution. According to the company’s news release on Business Wire, the partnership augments iPost’s array of email marketing and predictive analytic solutions…
Results Software said that the company recently submitted their Results CRM system, with its bi-directional QuickBooks Integration, to Intuit (maker of QuickBooks Accounting) for review, and received an unprecedented 9.75 rating. According to the company in this Market Watch news…
CRM systems are harder to get right, but are highly effective when they are done right. According to this IT World report, one of the unique challenges of CRM systems is that the system is tightly bound to the way…
According to IT Jungle’s report, Business intelligence, analytics, and performance management software accounted for $9.3 billion in 2009, showing that the market was high during a time when A lot of areas in the IT business were hit with double-digit…
SAP has announced its plans to partner with Cisco, EMC and VMware to help promote the use of cloud computing in the business community. According to this report on EDL Consulting, through the development of advanced SaaS business applications and…
Dundas Dashboard v2.0 is an upgrade to the company’s web-based platform for digital dashboard creation, integration and delivery. According to Dundas’ press release, the new version of the platform offers all the technology needed to quickly create/integrate dashboards for business…
Optify has announced that its lead generation software includes the launch of a CRM tool — Salesforce CRM. Also noted in this Search Engine Watch article, is that the main expected benefit is the ability to streamline the sales cycle…
Facebook presents a unique opportunity to connect with your target market in a way that your Web site can’t. This Mashable articles suggests that the trick is coming up with meaningful content that people will want to share, and that…
Much of the effectiveness of social CRM is hidden, making it difficult to know when your organization should make the move to adapting social CRM. According to this article on CRM Buyer, as is the case with many business arguments,…
For widespread SaaS adoption, security solutions to control and protect critical data cannot come at the expense of functionality. PerspecSys has it has eliminated the security-functionality paradox of the cloud with its Privacy, Residency and Security data governance platform, the…
Baynote has partnered with Lithium Technologies to introduce personalization and Social CRM in its application. According to this news release, the Baynote and Lithium solution combines the implicit behaviors of the majority with the content provided by community experts in…
Accenture Interactive has entered into an agreement to acquire assets from CadenceQuest, Inc., a privately-held Arlington, Va.-based company that specializes in customer data and analytics for the retail sector. According to the company in this Market Watch news release, the…
HubSpot has announced the addition of email marketing to its online inbound marketing software, giving marketers a one-stop solution to increase lead generation and conversion. According to the company’s recent blog post, the new email marketing feature allows marketers to…
Wipro says it has launched pre-packaged, industry-specific services to help customers in oil and gas, process and utilities industries speed implementations of SAP solutions. According to this Market Watch press release these services are scheduled to be available initially in…
Fujitsu has announced a broader set of capabilities in its recently expanded its manufacturing market portfolio. The new services include IT infrastructure and application services designed to help clients in North America reduce operating costs and improve efficiency. "New Fujitsu…
SAP is working on a new on-demand customer relationship management (CRM) application. As stated in this Network World report, the application will also incorporate social collaboration tools. “The product, Sales On Demand, is being built with a combination of technologies…
Cloud-based business Intelligence makes BI services accessible to general businesses; and integrated solutions let you get started in minutes. According to this GigaOM report, cloud-based solutions are in the process of disrupting this multibillion-dollar market with its high barriers to…
In the call center industry, work-at-home agents is a way to minimize costs without lowering service standards. This TMC Net report discusses one solution by Five9 that can support remote agents. “In order to manage work at home agents, Five9’s…
California-based provider of enterprise knowledge solutions, InQuira, has announced the launch of a knowledge-powered sales enablement application named Sales Intel. According to Destination CRM, the product provides sales teams with the best information contextual to the opportunity and stage in…
Is Social CRM a source of real business value or simply fool’s gold? This Netimperative article takes an in-depth look at Social CRM — what it is and isn’t — to determine if it is really an important business issue…
aMarketForce, an inbound call center and B2B marketing services company says it is now targeting small and mid-sized companies in the US, Canada, UK, and Australia to offer services to businesses looking for a low cost, high quality alternative to…
XtremeData has announced availability of the dbX 100 Series of desk-side analytical data warehouse appliances. According to the company in its news release, the appliance leverages the Cray CX1 desk-side supercomputer and offers unmatched super computing price/performance for business intelligence…
Even with a highly successful self-service application boasting a high call-completion rate, this CRM Buyer report suggests that people will always need to talk to people and that is why there will always be a need for live service interactions.…
Payment processing solution provider, Total-Apps and TransGrade CRM have forged a new partnership that will give mid-size e-commerce merchants access to enterprise-level CRM and payment processing solutions. According to this TMC Net report, the two companies will offer competitive pricing…
Lithium Technologies says it will fully integrate newly acquired Scout Labs’ social media monitoring and analytics into the Lithium platform while continuing to offer Scout Labs’ solution as a stand-alone product. According to the company’s news release, integrating the technology…