POS Applications, HR Applications, Customer Survey results; these are just some of the myriad sources of data that we are, as database administrators or developers responsible for – how do we store that data so that a Business Intelligence system…
Silentale has recently opened the beta of its personal CRM system. The service offers a searchable backup of your contacts, messages and attachments across different communication channels. As mentioned in this Tech Crunch report, since launching in private beta, Silentale…
IBM has a new social media monitoring tool called the SPSS Modeler that, according to this Mashable report, will measure consumer sentiment from data gathered on Twitter, blogs and other web services and networks. “The software, called the SPSS Modeler…
As the clouds of a recession dissipate, companies are ready to invest in software and systems that will help increase operational efficiency, boost agent performance and improve the customer experience. According to this TMCnet article, some organizations will continue to…
ApexTwo, online marketing automation, lead generation, and SugarCRM implementation specialists for small and midsized businesses, announced that it has entered into a new channel partnership with SugarCRM where they will be responsible for implementing cutting edge business solutions based on…
Salesforce.com has announced it has completed its acquisition of Jigsaw, the privately held leader in crowd-sourced data services based in San Mateo, Calif. According to the company in this PR Newswire release, in acquiring Jigsaw, salesforce.com makes its strategic entry…
Consona Corporation has announced today the debut of two new blogs. In the company’s news release, the blogs are described as informative resources on digital service providers’ (DSPs) self-care systems and Consona’s support and education departments, not only keep readers…
Smart Text CRM has introduced “Two-Way Texting” software that helps the real estate industry distribute and obtain information. According to the announcement posted on Smart Text CRM’s blog, the software provides realtors with warm leads, prospect information, and the ability…
Saasmaint.com has announced availability of Saasmaint Essentials on Force.com; salesforce.com's cloud computing platform. Saasmaint Essentials, an enterprise asset management (EAM) suite for work order-based maintenance operations. According to the company in this PR Web news release, Saasmaint Essentials meets the…
Rocket Software has enhanced its LegaSuite integration technology by offering the IBM CICS Transaction Gateway. According to the company’s news release, this simplifies and expedites composing complex CICS and IMS business services for deployment to the IBM WebSphere platform. “‘We…
As corporations move to embrace customers on a myriad of social networking sites, compliance risks are always an issue. Smarsh and Socialware have announced a new partnership that will merge respective technologies into a single solution for messaging and social…
RedCritter has announced the release of its Highrise App for Microsoft Outlook 2007 or later. Highrise is a web-based CRM service that can pull information from around the Web or across a company Intranet. In the company’s news release, it…
According to Revolution Analytics, the company has plans to further drive commercial adoption of the open source R statistics language as the foundation of predictive analytics. The company has also announced that Revolution R Enterprise, designed for corporations, government agencies…
Hedgehog has announced the launch of its new on-demand e-procurement system for business automation and management. According to the company’s news release on PressZoom, this comprehensive e-procurement solution includes all the tools and support services necessary for reducing and controlling…
Israeli-based company, eXaudios, has developed a computer program that decodes the human voice to identify an emotional state. Some US-based call centers already use Magnif to identify the emotions of a customer making the call. According to this MSNBC report,…
Business Intelligence (BI) is expected to be one of the fastest-growing software segments in the coming years. Solutions range in size and complexity, and this IT World article suggests that organizations approach the BI purchasing decision with competence in planning…
Salesforce.com maintains a leadership position in terms of the terminology commoditization curve. According to this Ecommerce Times story, however, some companies, like Microsoft, fall into the trap of letting someone else name a trend and then spending lots of its…
Datawatch has announced the release of Monarch Data Pump Pro, an enterprise data integration tool that is a companion product to the company’s Monarch BI Server. According to IT Jungle, with the new version, Datawatch has added several new capabilities…
ZSL has announced a new business power cloud and mobile add-on suite for Microsoft Dynamics GP, NAV and AX. According to this On Windows report, the company’s Business Power Add-on is designed to automate numerous business processes involved in CRM…
Gate2Shop has launched is new service, Active Client Retention Manager, for ecommerce customers. Online vendors can use the services of Gate2Shop to monitor and takes action when a transaction is declined or a subscription has expired. According to the details…
Sakonent CRM 2.0 consultancy has announced that ZoomInfo’s prospecting tool is now fully integrated with Oracle CRM On Demand. According to the company’s news release on Market Watch, this allows businesses using Oracle CRM On Demand to access ZoomInfo’s directory…
Social media is a risky place for a business to be — bad customer service experiences can go from trending Tweet to millions of views on YouTube in no time. As this Tech Target story points out, this serves to…
Optimized Transportation Management says it has designed an all-inclusive “One-Stop-Shop” business strategy that acts as a total solution provider of supply chain execution software and services. In this market Watch press release, the company said they design and utilize both…
ERP is the pulse of many organizations, however most generic ERP solutions attempt to be all things to all people. This EFY Times article explains why sector-specific ERP systems, developed by those with an in-depth knowledge of a particular vertical,…
Panorama Software says its new NovaView for PowerPivot now features managed self-service business intelligence capabilities, including an intuitive web interface, advanced analytics and a data level security layer. “NovaView for PowerPivot brings unique self-service BI capabilities like intuitive web interface,…
SugarCRM supports both MySQL and Microsoft SQL Server, and it runs SQL Azure in Microsoft’s cloud. In this Information Week report, Clint Oram, founder and VP of the open source CRM company says he wants SugarCRM to be run as…
One of the most important features of as CRM platform is the ability to modify, extend, and integrate the application. When choosing a cloud platform, this Computer World article suggests that you carefully evaluate it for CRM applications to ensure…
ICON-SCM says that the latest version of its ICON-SCP software for supply chain and sales and operations (S&OP) planning and collaboration offers additional flexibility in the planning process, expanded constraint planning, and easier-to-use reporting tools. As mentioned in this PR-USA…
Consona Corporation has announced general availability of cloud-based deployments across all its CRM software applications, following a partnership with Amazon Web Services (AWS). As mentioned in this news release on TMC.net, the Consona Cloud is a full-service, end-to-end solution for…
Aspect has recently announced general availability of an enhanced version of its unified communications (UC) and collaboration services platform, Aspect Unified IP 6.6 Enhanced. As noted in the company’s product release statement, the platform includes new functionality like proactive contact…
RollStream Inc. has announced availability of its Supplier Master Data Management (MDM) Services, designed to deliver a comprehensive view of global supplier communities by enriching supplier directories with critical information, such as corporate relationships, diversity, spend management and risk data.…
Call center solution provider, AnswerFirst Communications, has announced a new service package tailored to provide property management companies with more affordable answering services. As note din the AnswerFirst news release, the Property Management Basic Answering Service Package is configured to…
Zylog Systems recently announced Business Power Add-on, the company’s new add-on suite for Microsoft Dynamics CRM and ERP applications. As mentioned in this Information Week story, the apps are available for for on-premise, SaaS-based models, through the cloud leveraging Windows…
Earlier this month, Microsoft issued a number of statements about its Dynamics CRM Online software, and also announced that its Dynamics GP software would be available to U.S. customers on May 1, 2010. According to this report on The Register,…
SugarCRM has recently announced its CRM Acceleration Spring World Tour schedule. The event, which will cover 16 cities on three continents in the coming weeks will introduce Sugar 6, SugarCRM’s latest release of its flagship products. “The CRM Acceleration events…
Data analysis company, Attensity, has agreed to acquire social media monitoring software company Biz360 to provide deeper analytics through the Biz360 platform. According to this report on Deals & More, the software will be renamed to Attensity360, but will continue…
Rackwise has announced Data Center Manager (DCM) Version 3.5. The new version, according to the company in this Earth Times news release, are designed to provide the executive with insight into the business impact the data center has on the…
Surado Solutions has announced an increase in base line storage space for both versions of Surado CRM Online. As stated in this IT Wire report, the company increased Group Edition storage space to 1-GB and the Professional Edition increased to…
Open-source CRM provider, SugarCRM was named as one of the OnDemand Top 100 winners. As noted in this TMC story, SugarCRM was chosen based on a set of five criteria namely innovation, market potential, commercialization, stakeholder value, and media buzz.…
According to this Computer Weekly report, Ridgid, a division of the Emerson manufacturing group says it has developed a new Blackberry-based customer relationship management system. Called RidgidConnect, the company says the new application is for professionals such as plumbers, HVAC…
According to reports on the Dow Jones Newswire, Salesforce.com and VMware are expected to announce a joint product that will boost their cloud computing strengths. The report suggests that for Salesforce, VMforce will strengthen the company’s force.com platform that is…
LoopFuse has announced a new SalesForce.com Plug-In that is designed to provide real-time activity information for its customers on any lead or contact in their database. As mentioned in this TMC.net story, the plug-in is hosted on SalesForce.com’s AppExchange marketplace…
Zertificon Solutions has announced that the company has equipped its ‘Z1 SecureMail Gateway’ e-mail encryption solution with an ERP-Connector integrated into the administrative interface. As noted in the news release, Z1 SecureMail Gateway can connect via a Web interface to…
Axia has announced the release of their Revised Version Accounting, CRM, HR and Payroll Systems Requirements RFI/RFP Checklists. According to this PR Log report, Checklists provide a fast, accurate and structured approach to creating RFI’s, RFP’s for new systems. “The…
Avanade has signed an agreement to acquire the Microsoft Dynamics CRM assets of Ascentium Corporation and its wholly owned subsidiary, Ascentium Federal, Inc. As stated in the company’s news release, This acquisition is intended to bring together Avanade’s technology capabilities,…
Software technology firm Mindover Software says it has begun initial steps in a path it hopes will result in a merger with Co-OpTek, a custom software and web design firm. According to the company’s news release, the two companies will…
ERP products from SAP and Oracle may not be the best fit for a medium-sized business, as the companies cater for large complex businesses. Computer Weekly looks at alternative ERP products and offers advice on what to look for when…
CDC Software Corporation says it has signed a term sheet to acquire a leading provider of on-demand software as a service (SaaS) supply chain management solutions. The acquisition by CDC Software is expected to grow the company’s portfolio of SaaS…
OAISYS has announced new versions of its call center management software solutions. The new 6.1 release Talkument personal voice documentation and collaboration software and the Tracer center-focused call recording solution offer new deployment enhancements, improved functionality and cost savings. As…
One of the great things about CRM is that it allows you to discover who your best customers are and who are best over time. This article on CRM Buyer takes a look at CRM and how to build relationships…