Microsoft is reading its ERP suite for the midmarket, Dynamics GP 2010, for release on May 1, 2010. This new release replaces Dynamics GP 10.0, which was first offered back in June 2007. According to this Channel Web report, Dynamics…
Adding new mobile support to Siebel CRM, oracle has announced the platform now supports Apple iPad. As noted in the news release on Market Watch, the new support options let Siebel CRM customers take full advantage of the iPad to…
Microsoft has released SQL Server 2008 R2 to manufacturing and expects to roll-out the product in early may, backed by 85 live launch events around the world. According to this report on News Factor, Microsoft is tapping into the demand…
Inmagic claims the latest version of Inmagic Presto is a social knowledge network application that is designed to support strategic enterprise objectives. In the this PR-Inside news release, the company said that its solution spans enterprise silos, merging relevant content,…
Box.net has announced a new joint venture with SugarCRM that will allow users of the open source CRM solution instantly access and share Box.net’s collaboration capabilities. As mentioned in this TMC article, customers will be able to access relevant content…
Customer Dynamics is an emerging theory on customer-business relationships that looks at the relationships between organizations and customers from an interpersonal viewpoint. As detailed in this CRM Buyer article, customer dynamics goes beyond the transactional nature of the interaction to…
QlikTech and NOAD have forged a new partnership to offer support for QlikView business intelligence software in NOAD’s EQM product suite. As mentioned in the company news release on PR-USA, the partnership enables NOAD’s EQM product suite to provide QlikView…
Diving in to the thick of business analytics, IBM acquired Cognos, one of the leading makers of business intelligence software, and SPSS, a predictive analytics and data mining company, to grow its tools for organizing data into useful information. As…
SwiftKnowledge, LLC, has upgraded its web-based business intelligence (BI) software to version 9. This new version, according to the company’s news release on Benzinga, offers robust analytic capabilities via an integrated, single-product code base. It also offers New user interface…
Altosoft, a provider of process-aware business intelligence solutions, has announced its new Insight Dashboard for System Center. The new support extends the company’s suite of solutions for System Center and Opalis to provide a comprehensive Business Service Management (BSM) solution…
According to SkillSurvey, Inc., the latest addition to its Pre-Hire 360 reference assessment software is designed to help senior management better understand and manage a company’s sourcing and hiring processes. The company, in its news release, also said that the…
Registered Email service provider, RPost have partnered to build Registered Email messaging as an option within the CADENCE|FactorSoft commercial lending system. The integration of services will enable users of CADENCE|FactorSoft to send business critical notices by Registered Email message with…
According to some industry watchers, pricing may be what allows Google Apps to undermine Salesforce.com’s CRM app. This Business Insider report takes an in-depth look at Google’s recent Marketplace announcement and discusses how this could be a threat to Salesforce.com’s…
AuraPortal, provider of Business Process Management Suite (BPMS) software, has announced it has expanded its North American presence with the opening of its Boston office. As noted in the new press release, AuraPortal sells and supports its BPMS solution mainly…
Salentica CRM for Wealth Managers, built on the Microsoft CRM has passed Microsoft’s Software Solution Test which is a key requirement for the Certified for Microsoft Dynamics status. According to the company’s press release, Salentica offers a comprehensive CRM and…
This CRM Buyer report asks and answers, who owns the customer relationship? Author Denis Pombriant says that the relationship between the vendor and customer is an entity, and a relationship can be good or it can be dysfunctional, but it…
IBM is offering customers access to a number of business applications by integrating its LotusLive SaaS collaboration suite with Salesforce.com, UPS shipping, Skype and Silanis e-signature. As noted in this PC World report, LotusLive customers will be required to purchase…
BatchBlue Software has announced the latest updated version of its flagship software, BatchBook. The redesign, which the company claims to be mainly based on customer feedback, offers users better usability, more flexibility for managing the Deals pipeline, a new Dashboard…
IBM Corp. and The University of Ottawa have partnered to create the new 'IBM Centre for Performance Management'. The center will receive a $3.8-million investment from IBM in cash and technology over the next five years. According to this Ottawa…
A formal OEM agreement will see Genesys offer InQuira’s knowledge platform as an integrated application in the company’s eServices suite. As mentioned in this Market Wire news release, built on the new Genesys G8 platform, ‘Genesys Knowledge Management Powered by…
In its most recent news release, Maximizer Software says it is now shipping Maximizer CRM 11 with all-inclusive licenses for SMBs. According to the company, its solution offers a number of CRM services, including real-time access to information, sales quota…
Ingres Corporation and Engineering Group have announced that the SpagoBI Analytical Appliance is available for download at OW2 Consortium Forge. According to the news release on Earth Times, the SpagoBI Analytical Appliance integrates SpagoBI, an open source suite covering all…
Sterling Commerce is offering support for nuBridges Protect Token Manager in its Sterling Selling and Fulfillment Suite, a collaborative supply chain solution. According to nuBridges, this support enables the company’s customers to reduce corporate risk due to security breaches and…
Calling ‘Collaborative CRM’ the center of Enterprise 2.0, in a recent press release, MindTouch says that is has partnered with Levementum to offer new integration with SugarCRM, allowing teams to create — automatically and directly from the SugarCRM opportunity —…
Customer relationship management (CRM) software is a must-have for companies that want to keep in touch with their clients. According to this article on The Washington Post the most compelling CRM products live in the cloud. Some of the cloud-based…
According to SnapLogic, it’s newly launched online SnapStore offers Snaps for any application or data source, whether it’s an on-premise enterprise application or database, a SaaS or Cloud application, or a social media network. As noted in the company’s news…
FICO has announced new release versions of FICO Blaze Advisor for business rules management and FICO Model Builder for deploying and managing connected decisions across organizations. In its news release, FICO claims that both products are designed to enhance connected…
Unica Corporation is offering a new version of its enterprise interactive marketing suite. According to the company’s press release on Market Wire, new release features in Unica Enterprise are designed to help marketers both improve social media marketing and integrate…
SugarCRM and SAP BusinessOne CRM software integrator, RhoLogic, has launched its new SugarCRM smartphone application. As noted in the company’s news release on PR News Wire, the application was built using Rhodes, the industry’s first open-source smartphone app framework for…
While Facebook organizes data around users, Salesforce.com’s Chatter offering is organized around customers, opportunities, and solutions. As noted in this Computer World story, Chatter has the immediacy and feel of a Facebook but offers something you don’t find in most…
Adobe’s new Creative Suite 5 adds online business analytics functionality. "The newest version of Adobe’s popular software suite introduces web analytics technologies to help publishers ‘build profitable businesses around digital content,’ according to Adobe president and CEO Shantanu Narayen," writes…
SAS is making SAS OnDemand for Academics available for free to college students. The product was previously only offered at no cost to professors. "Students should ask their professors to consider using SAS OnDemand for Academics," says company product development…
In a funding round from new and existing investors, MedVentive Inc. has raised $10 million. "Waltham, Mass.-based MedVentive sells business and clinical trend analysis and reporting software," writes Health Data Management’s Joseph Goedert. "The analytics software pulls data from multiple…
IBM and insurance management solutions provider Assurant Solutions have introduced the IBM Real-Time Analytics Matching Platform (RAMP), which uses advanced analytics to match a caller with the best customer service representative in real time. "RAMP relies on techniques invented and…
Sage Software India has announced the launch of its new Sage CRM Professional software targeting the SMB market. "Sage CRM professional comes in a five-named user pack with sales, marketing and customer support modules," writes CRN’s Tabrez Khan. "It supports…
Nine Multimedia has announced the launch of Nine Mobile, a new mobile marketing CRM solution. "It’s an online tool that enables marketers to send special offers, coupons, video, audio, text, alerts and notifications to consumers’ mobile phones," according to Mobile…
Global Data Mining LLC has introduced the Prospect Target Analysis (PTA) business intelligence solution. "Officials with Global Data Mining said that PTA, a business intelligence application, is being implemented by Foreign-Trade Zone (FTZ) #176 at Chicago Rockford International Airport to…
Silverpop Systems has announced a new offering designed to combine the strengths of Silverpop Engage B2B with its consumer-oriented Engage platform. "The new Engage 8 will offer the CRM, marketing automation, lead management and lead nurturing solutions of the B-to-B…
Antenna Software has announced the acquisition of Vaultus Mobile Technologies. "The deal will enable Antenna to expand beyond its expertise in business-to-business-to-employee mobile apps to business-to-business-to-customer apps, says Jim Hemmer, Antenna’s CEO (the extra "business" in those terms refers to…
Krawler, Inc. has introduced iDeskera CRM, a new mobile version of the company’s Deskera CRM software. "iDeskera CRM, which targets iPhone users, facilitates access to data managed by the Deskera CRM application," writes TMCnet’s Carolyn J. Dawson. "iDeskera CRM helps…
Aperio CI has announced the addition of customer research to its CRM solutions. "Aperio CI and its research affiliate, Left Right Research, deliver consumer research that helps Fortune 100 and Fortune 500 clients improve sales and profits by utilizing sophisticated…
James Foxall has been announced as the new president of Tigerpaw Software. "Though he’s been filling the role behind the scenes for the past five months, James Foxall today officially became president of Tigerpaw, the software vendor that makes CRM,…
Saveology.com has selected Boomi AtomSphere to provide integration services for its Salesforce CRM data. "By focusing on a vast array of home services including cable, satellite television, Internet, telecommunications, home security and warranties, Saveology.com has become a leading comparison shopping…
Fujitsu and SAP are developing a Japanese-language version of SAP BusinessObjects BI OnDemand. "SAP BusinessObjects BI On Demand is a software-as-a-service (SaaS) business intelligence (BI) solution addressing the previously unmet market need for a single product that equips users with…
Angel.com has introduced Caller First Analytics, a business intelligence analytics reporting solution built using MicroStrategy’s BI platform. "The new package provides insight into how a voice application is being used, including most popular customer selections and most common caller path…
Capgemini has announced the launch of Smart Analytics, a business intelligence solution designed specifically for utility companies. "Smart Analytics offers utilities analytical and reporting capabilities across functional areas and provides an integrated platform for the deployment of business intelligence," according…
Infinity Info Systems has announced its new CRM Success Program for Microsoft Dynamics CRM. "The leading-edge insights provided by the program on how customer relationship management and business analytics technologies help organizations to better understand, grow and engage customers," writes…
Oracle has introduced a new Social Services Suite for social services agencies, incorporating updated versions of Siebel CRM 8.2 for Public Sector and Oracle Policy Automation 10. "Oracle says that the Social Services Suite provides public sector organizations with ‘a…
Webtrends has announced the release of a new module that allows companies to build and automate audience segments in real time. "The add-on to Webtrends Visitor Data Mart, Webtrends Segments, enables marketers to build profiles to improve conversion rates and…
Ovum’s Peter Ryan looks at Egypt’s growing potential as a global destination for CRM outsourcing. "Stream Global Services’ decision to move into Egypt for contact center delivery highlights the significant value that this market has to offer," Ryan writes. "We…