NV Energy has deployed Aspect’s quality management solutions at two of its call centers in Nevada. "Available via the ‘Productive Workforce’ unified communications application for the contact center, PerformanceEdge Quality Management offers full-time call recording, speech analytics, quality monitoring and…
Mformation Technologies and Amdocs have announced a partnership to provide mobile device support. "As per the partnership, Mformation technology is now integrated with Amdocs CES customer management solutions so that mobile providers can speed up support call resolution and lower…
MonierLifetile has chosen to deploy Oracle CRM On Demand in order to increase productivity and sales conversions. "With Oracle CRM On Demand MonierLifetile expects to enhance customer management with an improved database, while providing more accountability, increased forecasting and improved…
FreeCRM.com has added business-class domain hosting to its Professional Edition offering. "Free CRM is a Web-based software solution for customer relationship management and sales force automation," writes TMCnet’s Anamika Singh. "Free CRM is great for contact and lead tracking, sales…
Qlik Technologies has filed with the SEC to raise up to $100 million in an initial public offering. "The Radnor, PA-based company, which was founded in 1993, booked $157 million in sales last year, up 33% from 2008 ($118 million),"…
Canadian wealth management company DundeeWealth has chosen to deploy Oracle CRM On Demand. "In addition to Oracle CRM On Demand, the company also evaluated Microsoft and Salesforce," writes TMCnet’s Anshu Shrivastava. "The company said that it selected Oracle CRM On…
OhMyGov’s Richard Hartman recently examined IBM’s longstanding focus on business analytics, performance measurement and government consulting. "IBM’s history goes deep into the government, beginning with support of the U.S. Census Bureau’s adoption of the Hollerith Punch Card, Tabulating Machine and…
Infor has introduced an enhanced version of Infor CRM Epiphany Outbound Marketing. "To optimize customer relationships by integrating marketing, sales, and service, the latest version of the product, leveraging a 13 customer panel including Pier 1 for feedback, contains more…
SAS has introduced two new offerings designed to assist state and local governments with tax issues: SAS for Government Tax Audits and SAS for Government Tax Collections. "The new offerings are built on SAS’ Business Analytics Framework," according to Local…
Open source business intelligence software provider Pentaho says the newest version of its software will make it easier for organizations to build and deploy business intelligence solutions. "The company said that Pentaho Data Integration (PDI) 4.0 would radically change the…
Ethisphere recently placed Salesforce.com on its list of the World’s Most Ethical Companies for the fourth year in a row. "The company’s ‘1/1/1 policy’ receives praise frequently for its commitment to community and an overall feeling of employee and customer…
Unified Communications Strategies’ Nancy Jamison looks at the arrival of an emerging category in the unified communications space: UC analytics. "[UC analytics] harnesses customer and operational intelligence from all areas of the organization — from the contact center to the…
The FAA and IBM are collaborating on a research project aimed at protecting the U.S. civilian aviation system from cyber attacks using security analytics technologies. "The pilot makes use of recently released IBM software called InfoSphere Streams, which was developed…
South African business intelligence solutions company Synergy Business Intelligence has undergone additional training and certification with IBM Cognos. "While Synergy has been a Cognos partner for over 20 years, and acquired Premier Partner status in 2001, senior consultant Philip Lautenbach…
Really Simple Systems and Kashflow have announced a product and marketing partnership to offer an online CRM and accounting solution to small and medium enterprises. "With this announcement comes the interconnection and interoperability of both products, as they are now…
Bookt LLC has introduced a free online quiz to help lodging managers evaluate how effectively they’re making use of CRM strategies. "The Bookt Customer Relationship Mangement Quiz and ‘instant score’ are available on Bookt.com," according to Hotel News Resource. "Travel…
At Network World, David Taber explores the challenges inherent in integrating CRM software with e-mail blasting tools and services. "For a company of any size, it’s critical to do a full two-way integration between the e-mail blaster’s ‘bounce’ and ‘opt-out/interest’…
Healthcare CRM provider REACH3 has introduced CRM Launch, a free Web-based CRM system. "With Launch, users are able to generate a complete and highly targeted direct mail campaign from their desktop in less than 10 minutes," according to RFPConnect. "Launch…
Dell has announced a combination of new hardware and software designed to provide turnkey solutions for companies building cloud computing environments. "Dell’s new server line is initially comprised of three products: the PowerEdge C1100, C2100, and C6100," writes InformationWeek’s Antone…
At LinuxInsider, MindTouch CEO Aaron Fulkerson looks at the potential for open source ERP and CRM solutions to thrive in an increasingly competitive marketplace. "We believe open source will be the clear winner in this space because it doesn’t seek…
Tracer CQM has introduced a Web-based CRM platform. "The application, known as Tracer CRM, provides clients with simple and painless remote management of sales, service and technical people," according to BizCommunity.com. "Priced for the small-to-medium enterprise (SME) market, it’s an…
Microsoft is partnering with Mando Group to develop a user experience application leveraging Microsoft’s Silverlight, SharePoint 2010 and Bing Maps solutions. "The app promises to bring to life sales and CRM data through Silverlight and movie-style animation and it will…
IBM has announced the opening of a global hub in China for the development of business analytics solutions. "The new hub is to be part of IBM’s China Development Laboratory (CDL), IBM’s largest network of software labs with more than…
Ness Technology has acquired business intelligence company Gilon Business Insight. "Ness believes that the acquisition will add to its range of enterprise solutions, including ERP, BI and customer relationship management," according to Globes [online]. "Gilon Business Insight is a business…
ClickZ’s Christopher Heine has been taking a look at the ways that Facebook fan pages are now being used for customer relationship management. "Walmart, Dell, Comcast, Toyota, Domino’s, Taco John’s, and Teleflora, among others, have been proactively addressing customer concerns…
ERP, CRM, and accounting software provider xTuple has released version 3.5 of its software, adding a wide range of functionality including cloud computing, time and expense management, and more. "Users of the open-source PostBooks Edition of xTuple’s ERP suite now…
AT&T has introduced AT&T WorkBench for iPhone, a solution that provides access to enterprise application services to the iPhone. "The new tool gives enterprises… the power to extend existing enterprise application services to the iPhone through secure web applications hosted…
Mountz Incorporated has replaced its internal business software infrastructure with NetSuite’s subscription-based offering. "It was a bold step, but we decided to outsource our complete IT infrastructure to NetSuite,’ says Gregg Johnson, Mountz CFO. ‘We did two pilot tests first,…
Etacts is designed to bring CRM functionality to a user’s contact list through integration with Gmail. "Let’s all just agree: Contact management is a pain in the butt," writes Mashable’s Ben Parr. "You want to keep in touch with your…
QD Stores Group has announced plans to deploy SAP Business All-in-One to assist with its ongoing expansion plans. "A major element of the implementation is the addition of SAP BusinessObjects Business Intelligence, which will enable the company to drill down…
Castle CRM has announced plans to provide free 90-minute virtual training courses on Sage SalesLogix v7.5. "Sage SalesLogix v7.5 is a comprehensive web CRM solution that includes interactive list-building capabilities using filters, extensive lead management capabilities, significant customer service and…
MySpace is working with RightNow Technologies to overhaul its customer support forum. "MySpace chose RightNow CX, RightNow’s recently released customer experience suite of software that combines contact center software and self-service software along with branded customer communities and the social…
A new study by Barbara Wixom, associate professor at the University of Virginia, has found that professors face a number of key challenges in training future business intelligence experts. "Mike Goul, a professor at Arizona State University who took part…
Wendy’s International has announced plans to use text analytics software from Clarabridge to analyze the approximately 500,000 customer comments Wendy’s receives each year via e-mail, social networks and surveys. "Clarabridge CEO Sid Banerjee says more IT organizations are turning to…
McAfee has introduced DLP 9, an upgrade to its Data Loss Prevention (DLP) solution. Company group product manager Howard Price says key enhancements in the new offering include integration, ease of use — and data analytics. "The third building block…
Jive Software has introduced Jive Ideation as a new module for its Social Business Software (SBS) portfolio. "Jive Ideation puts a process behind capturing ideas and allows conversations to occur around them — whether it be among employees or among…
Foursquare has added an analytics tool to its offering for participating businesses. "The new dashboard feature, still in alpha testing, gives data such as total number of check-ins, unique visitors, gender comparisons, and breakdowns by time," writes Fast Company’s Zachary…
The U.S. Centers for Disease Control (CDC) is turning to retail chains’ CRM databases to assist with product recalls. "Some chains — such as Costco — have been using their CRM databases to alert customers to recalls for years," writes…
The Opentaps open source ERP and CRM suite has been updated to version 1.4. "Opentaps is intended as a complete open source platform covering the areas of ERP, CRM and business intelligence," according to The H Open Source. "The latest…
Jackson National Life Insurance Company has selected the Thunderhead NOW platform for customer communications. "Thunderhead NOW was chosen by Jackson in part due to the platform’s XML-based design and support for open standards," writes TMCnet’s Deepika Mala. "This will help…
Knoa has announced full monitoring coverage for SAP CRM 7.0 and SAP CRM 2007. "Knoa also currently offers ‘out-of-box’ monitoring of CRM solutions including previous versions of SAP CRM solutions, Oracle Siebel CRM, Oracle E-Business CRM, Oracle Peoplesoft CRM, BMC…
Radian6 has announced a new Engagement Console designed to enable users to listen to, engage with and respond to customers in real time. "The console is a desktop application built on Adobe AIR — a recursive acronym that stands for…
IBM and Shell have partnered on a research project using predictive analytics to find possible oil and gas reserves. "Predictive analytics provides a form of business intelligence that uses number crunching and statistical analysis to predict future events," writes Computer…
ConAgra officials have stated that the company saved $1 million and achieved a customer satisfaction score of 96.7 percent by implementing inContact’s hosted call center software. "With inContact’s hosted call center software, agents have enhanced capabilities because they can manage…
Manthan Systems, based in Bangalore, India, has stated its intention to seek strategic acquisitions overseas in order to continue its growth. "The six-year-old firm has developed a unique software product, branded ‘ARC’, for retail business intelligence and finance analytics, and…
Autonomy has introduced a new solution called Autonomy Explore. "The ‘customer interaction analysis application’ connects all customer touch points (Web, contact center, social media, e-mail, etc.)," writes CMSWire’s Chelsi Nakano. "This way, users can develop a better understanding of each…
The online travel resource TripAtlas.com has introduced a CRM tool as part of its TripAtlas PRO platform. "Not to be confused with the TripAtlas PRO Trend Tracker, which offers insight into consumer travel behavior across a wide spectrum, the tracking…
A group of former Yahoo and SAS executives has launched data mining startup nPario. "The company essentially wants to help clients better understand and market consumer commercial intent through optimal data management and data mining products and services," writes TechCrunch’s…
SugarCRM has announced a number of new customers, including BLS Telecom, Robin Hood, the Utah Flash, SkyScanner and BancVue. "BLS Telecom, a vendor of telecommunication products and services headquartered in Harrison, New York, chose SugarCRM to ‘help streamline its product…
A Produle Systems has introduced AnalyzePal, a free business intelligence solution for PayPal data. "AnalyzePal has been designed keeping in mind small businesses who rely heavily on PayPal — the product has useful features like sharing analytics with other users,…