Call tracking solutions provider Mongoose Metrics has announced a partnership with web analytics consulting firm Unilytics. "The partnership, as stated, is aimed at enabling the clients of both companies to experience the power of call tracking along with analytics, both…
QlikTech has released a QlikView business intelligence (BI) app for Android phones. "QlikTech has enjoyed tremendous success the last few years with QlikView, its suite of BI software that’s built on an in-memory associative database that provides very fast access…
Digital marketing company Dealer Impact Systems has introduced a new Facebook Inventory Application. "The new Facebook Inventory Application… is said to be a no-fuss program that allows dealers to display current inventory on their Facebook fan pages as well as…
Youcalc has launched its on-demand analytics application on the Google Apps Marketplace. "Users will now be able to monitor and analyze Web site traffic statistics from Google Analytics, marketing campaign data from Google AdWords, or sales pipeline data from Salesforce.com,…
The founders of ad serving tech firm Accipiter have announced a new ad serving and monitoring platform called aiMatch. "On the premise that premium, guaranteed inventory is a publisher’s primary online advertising asset, the startup aims to handle business intelligence,…
A leading Southern European telecommunications operator has implemented Kofax‘s document capture solution. "Each year, the operator receives about 3 million customer contracts, account forms and related documents via mail, fax and email," writes TMCnet’s Anuradha Shukla. "Kofax software will help…
An article by CRM Buyer’s Ian Michiels looks at the best ways to leverage customer data to improve marketing. "Best-in-Class companies are customer data champions demonstrating a strong, organization-wide culture that values customer data management and actively uses customer data…
SuccessFactors, Inc. has announced plans to bring its Express BizX solution to the Google Apps Marketplace. "This will be the first business execution solution to be made available to more than 2 million Google Apps businesses, according to the company,"…
TreeHouse Interactive has announced that its Marketing View demand generation solution now integrates with Oracle CRM On Demand. "This integration gives Oracle CRM On Demand customers access to demand generation and marketing automation capabilities that leverage the strength of their…
Mining company Exxaro has announced its selection of SAP CRM 7. "With the deployment of this solution, the company expects to better manage the growing number of queries handled by its Finshare shared services center," writes TMCnet’s Anshu Shrivastava. "Company…
Idea2 has launched its cloud-based CRM solution for the SMB market. "While most of the CRM solutions available in the market fail to meet client expectations, Idea2’s officials claim the product stands out because it is perfectly aligned with customers’…
BatchBlue Software has launched its social CRM solution BatchBook on the Google Apps Marketplace. "[A] customizable, Web-based CRM solution, BatchBook is designed for small businesses and entrepreneurs," writes TMCnet’s Jai C.S. "The tool is said to help businesses organize their…
ReadWriteEnterprise’s Alex Williams looks at three competing services which extend the functionality of Microsoft Outlook far beyond messaging. "These services are quite similar," Williams writes. "Xobni has the longest track record. it started as a consumer-based service, gaining a following…
WebSideStory founder Blaise Barrelet, along with a team of former executives from the company, has announced a new business analytics company called Anametrix. "Anametrix works as a hub for web analytics, social media monitoring, internal business intelligence and other data…
Semantic analysis company Attensity has introduced its Attensity Analyze for VOC solution. "The product aggregates and analyzes text based customer communications including emails, web forums, surveys, CRM notes, social media and other sources into a native dashboard offering sentiments and…
Virtusa has announced the availability of its new Enterprise 2.0 Services Suite. "The company claims that the new portfolio allows businesses to implement web 2.0 initiatives for attracting and retaining customers, reducing costs and increasing employee productivity," according to Computer…
Leadmaster has introduced an enhanced integration program for lead generation and lead providers, which enables users to upload leads into the company’s Web-based system. "LeadMaster makes it easy to get the leads into the system regardless of the source," writes…
Acumatica has announced that its cloud ERP software can now be accessed on the iPhone. "Acumatica utilizes cloud technology so users can manage customized personal business data from any computer or iPhone," according to ebizQ. "Acumatica works in a browser…
Workbooks.com and InvisibleCRM have announced plans to collaborate on an Outlook integration offering for Workbooks.com based on InvisibleCRM’s InvisibleSync Bridge and OutlookBridge solutions. "The new offering will let users of Workbooks application suite integrate contacts, appointments and e-mails with Microsoft…
Chicago-based Sonoma Partners has announced that its revenues grew by 44 percent in 2009. "The firm works exclusively with Microsoft Dynamics Customer Relationship Management software, thus they were in a prime position to goose their bottom line during a downturn,"…
The open source Business Intelligence and Reporting Tools (BIRT) solution is now available on the iPhone. "Actuate, which founded the BIRT project and coleads it with the Eclipse Foundation, is putting its BIRT Mobile Viewer on the iTunes App Store,"…
CDSoft has announced the launch of its SuperOffice CRM solution for smaller business. "Since its new model was launched, it has noted huge interest in the product as businesses realize that keeping and managing their customers is vital in today’s…
Whitney National Bank has chosen IBM technologies to optimize the delivery of specialized services to its customers. "Bank officials say using the IBM tools, they will be able to extract key intelligence to obtain a full view of a customer’s…
New Zealand’s Outpost Central and Gentrack have partnered on a solution that provides customers with real-time information on water consumption. "Gentrack has designed a specialist CRM solution for water utilities that can be integrated with monitoring technologies such as those…
Microsoft has launched a beta version of Visual Studio Team Explorer. "Microsoft acquired the assets of Teamprise in November 2009 to cater to customers who wanted to use Microsoft’s TFS (Team Foundation Server) for applications running across heterogeneous systems," writes…
StatusNet has introduced the StatusNet Enterprise Network, and has updated its software to version 0.9.0. "StatusNet is an exception in the enterprise market," writes ReadWriteEnterprise’s Alex Williams. "It’s an open-source software project, started by members of the open source and…
Jacada Ltd. has introduced Jacada Insight, a solution designed to help companies understand and improve the customer experience. "The company has brought out this new strategic analytics and modeling solution for customer contact centers in any industry," writes TMCnet’s Jyothi…
Google has announced the extension of advanced data backup and recovery to all components of its Apps suite. "At the core is real-time, synchronous replication in multiple servers and data centers of every morsel of data entered into or modified…
UK-based startup Rapportive has introduced a CRM tool for Gmail. "Rapportive [is] a new browser plugin, not unlike Xobni for Outlook, that adds dynamic contact previews to Gmail complete with profile picture, brief bio and links to their various social…
Sage North America has announced that its Sage Millennium CRM solution for large nonprofit organizations is now available through its reseller and partner programs. "Sage Millennium was previously only available for purchase directly, but increased demand from the nonprofit sector,…
Computer Business Review’s Janine Milne takes an in-depth look at social CRM and its key benefits. "Social CRM is a very different beast from traditional CRM," Milne writes. "For one thing, it is external rather than internal. The customer is…
Telephonetics VIP has enhanced its offering with a solution designed to keep callers from having to repeat themselves. "The solution uses call triage to determine the needs of the caller and gather information and rapidly transfer them," according to Call…
Get Satisfaction has introduced four new packages of community-building tools for small and mid-sized businesses. "Get Satisfaction provides hosting open communities for the practice of social business, inviting open, transparent community input to drive better relationships, reduce support costs and…
Financial management firm Diefendorf Capital Planning Associates (DCPA) says it’s increased its revenues by 300 percent over the past three years with the help of Soffront CRM. "Soffront CRM is an integrated web based solution covering the sales, marketing and…
The consultancy has joined the Intelestream Partner Program, and has also deployed intelecrm for internal use. IT consultancy Root Consulting has joined the Intelestream Partner Program, and has also implemented the compay’s intelecrm software for its own internal use. "As…
Additional functionality includes new e-mail authoring capabilities, data import, and automated template creation. Infusionsoft has repositioned itself with an emphasis on e-mail marketing. "’With our special take, there is no leader there with small businesses,’ says Tyler Garns, vice president…
Accenture has been chosen to implement an integrated supply chain enterprise resource planning platform. Accenture has been awarded a multi-year contract by Delhaize Belgium to implement an integrated supply chain enterprise resource planning (ERP) platform. “Under the agreement, Accenture will…
The solution will be used to provide PlayPhone with information on its customers and marketing campaigns. PlayPhone has chosen Sybase IQ to provide it with information about its customers and marketing campaigns. "Sybase Professional Services created a proof-of-concept with Sybase…
The collaboration is aimed at improved Virgin Media’s online customer experience. Virgin Media is working with Zeus Technology to improve its online customer experience. "The solution ensures that more than 4 million Virgin Media customers, even during spikes in demand,…
The new release is designed to help small businesses run their own e-mail marketing campaigns. Campaigner has introduced a new version of its e-mail marketing solution. "According to the company, the latest release is aimed to help small businesses to…
The company added 17,100 net new customers during the past year. Salesforce has reported its fourth quarter and fiscal year 2010 results. "For the quarter, the company said fourth quarter profit was up 48 percent, coming in at $20.4 million,…
The interim release is a quick followup to the company’s recent introduction of v2.4. RedHorse Systems has updated its RedHorse CRM platform to version 2.5. "Company officials say they’re ‘committed to producing a CRM product with the functionality that its…
The new release includes more than 400 revisions across all areas of the ERP package. IQMS has introduced the last release of its EnterpriseIQ ERP software. “EnterpriseIQ 7.7 owes many of its enhancements to the IQMS Community Server, introduced last…
The company has been looking for an opportunity to acquire Oracle Siebel CRM and business intelligence capabilities for two years. SMS Management and Technology has acquired Oracle specialist Bright Blue Solutions. "SMS CEO Tom Stianos said it had been looking…
The company taking steps that may lead it towards a public offering. Jive Software may be working towards an IPO. "The Portland, Oregon company that has built its success on providing a social layer to the enterprise is pursuing a…
The deal covers the division that serves Lawson and Kronos applications. NaviSite has announced plans to sell one of its managed application services businesses to application service provider Velocity for $56 million in cash. "The deal encompasses NaviSiteb .s division…
Microsoft has delayed its planned delivery date for Dynamics NAV 7. "Microsoft officials confirmed that the next major version of Dynamics NAV, one of its four ERP products, is now tracking for 2011 to 2012," writes ZDNet’s Mary Jo Foley.…
The company will use the hosted Answer Suite technology across all of its customer service channels. Virgin HealthMiles has selected IntelliResponse’s Answer Suite for use across all of its customer service channels. "The hosted Answer Suite technology allows consumers on…
module. Lawson Software has introduced a new version of its Talent Management Software, offering enhanced integration, enhanced globalization features, and a learning and development module designed specifically for U.S. companies. "Lawson Talent Management v. 3.3 includes tighter integration between the…
The companies are offering packaged integration on current releases, and out-of-the-box integration for future releases. SAVO has announced that its on-demand sales enablement solution is now integrated with SAP CRM. "SAVO works in tandem with SAP to offer packaged integration…