Address verification solutions provider Experian QAS and consulting firm CedarCrestone have collaborated on an updated version of Experian QAS for Oracle’s PeopleSoft Campus Solutions. The new interface offers improved usability and seamless integration with the PeopleSoft environment. "The platform helps…
The company has added significant enhancements to the call center software solution. Contact center technology provider Noble Systems has launched Noble TouchStar 6.0. "Noble TouchStar 6.0 offers substantial improvements by adding flexibility and enhancing data management and reporting functions," writes…
The gambling company says its focus on CRM and targeting marketing will provide it with a competitive edge. Ladbrokes says it’s counting on CRM to boost earnings after a 28 percent drop in profits in 2009. "The company says it…
The college is using a cloud integration to exchange information between SalesForce CRM and its Datafel ERP system. Westmont College, in Santa Barbara, Calif., is using cloud computing for application integration. "The college is using a cloud integration platform from…
The company has announced plans to focus on mobile CRM in the coming year. Sybase has announced plans to focus on mobile CRM in the coming year. "Sybase already has a mobile CRM portfolio and recently added modules for giving…
The new version of the company’s offering is targeted at individuals, teams and the SMB market. CloudShare has introduced CloudShare Pro, a streamlined version of its cloud-based platform designed specifically for small and mid-sized businesses. "Changing the way users collaborate,…
The company will use Deltek’s Costpoint CRM to improve business development processes. The Tatitlek Corporation has selected a suite of Deltek products including Costpoint, Costpoint CRM, Costpoint HR and Deltek Performance Management (DPM). "Costpoint will be used to unify and…
The car maker says Draftfcb demonstrated a solid grasp of Volkswagen’s business. Volkswagen has selected Draftfcb to handle customer relationship management in the United States. "Effective immediately, Draftfcb takes over the CRM responsibilities previously handled by Crispin and Euro RSCG,"…
The offering combines network management with BSS and CRM. Comarch has introduced a pre-integrated offering for ISPs called the Comarch Satellite Package. "Comarch has developed a solution combining pre-integrated CRM, BSS and network management systems," writes TMCnet’s Mini Swamy. "The…
The new application helps support the CustomerCentric Selling sales process. CustomerCentric Selling has introduced a new Salesforce.com AppExchange application named CustomerCentric Selling for Salesforce. "The new application… is designed to help CustomerCentric Selling customers who use Salesforce.com to ‘more efficiently…
The company has introduced a new iPhone wireless sync solution. CompanionLink Software has announced a new iPhone wireless sync solution for ACT! by Sage. "CompanionLink is currently the only solution for ACT! to iPhone sync that allows for two-way wireless…
The company’s TCB offering will be integrated with Microsoft products to form a combined solution. Billing software provider Redknee Inc. has announced a partnership with Microsoft. "Under the terms of this partnership agreement, Redknee’s Turnkey Converged Billing, or ‘TCB,’ solution…
The resource now connects to 2,000 applications, ranging from an office template solution to to geospatial analysis software. The EU Open Source Observatory and Repository (OSOR) now offers more than 2,000 applications. "OSOR, which became operational in October 2008, promotes…
The transaction is expected to close in the first half of 2010. Oracle Corp. has acquired real-time service brokering solutions provider Convergin. "Convergin’s Service Broker platform helps communications service providers manage services for a wide range of networks and application…
The companies are using CRM and e-mail marketing solutions to target customers during the Winter Olympics. Both Crest and Visa are taking advantage of CRM and e-mail marketing solutions during the Winter Olympics in Vancouver. "Visa is running a new…
The new version improves usability, scalability and configurability. Sage has launched version 6 of its X3 ERP software. "Stuart Lynn, head of R&D for Sageb .s mid market division, said that the key improvements to the new product included its…
Scanned documents can now be posted automatically to the MindTouch cloud-based collaboration service. Fujitsu has announced the integration of MindTouch technology into its scanner solutions, allowing scanned documents to be posted automatically to the MindTouch cloud-based collaboration service. "It’s the…
The U.S. Department of Labor has gone paperless as of the first of the year. As of January 1, 2010, any company with a 401k plan and no e-mail access could be fined $15,000 by the U.S. Department of Labor…
The latest version of HP’s records management software can archive and manage SharePoint data. Version 7 of HP’s Trim records management software adds two optional modules for archiving and managing Microsoft SharePoint data. "With archiving, material is copied or moved…
The solution provides full call recording functionality without requiring a premise-based system. IP call recording provider Duxoft’s MiaRec Hosted solution offers full call recording functionality without requiring a premise-based system. "[With] the IP call recording provider’s products, users can have…
The company sees unified communications as a way to improve the efficiency of legacy solutions. Unified communications (UC) provider esnatech is focused on helping its customers integrate UC into their existing applications and processes. "’Unified communications is about unifying your…
The company selected NetSuite for its integrated CRM, ERP and e-commerce offerings. Cartridge World recently turned to NetSuite to help manage its 1,650 locations worldwide. "They chose NetSuite, Cartridge World officials say, for its integrated CRM, ERP and e-commerce," writes…
The company’s CRM solution is available as on-premise software or SaaS. Customer Interaction Solutions Magazine has given Soffront Software, Inc. a 2009 Product of the Year Award for its CRM solution. "Soffrontb .s CRM application is a web-based solution that…
Managing data from Twitter, Facebook and LinkedIn can present a significant challenge. In a recent article at SearchCRM.com, Barney Beal looks at the challenges of managing the volumes of customer data that come with a social CRM deployment. "As organizations…
Tibco will help Colt’s client deploy apps across both physical and virtual infrastructures. Business communications and managed services vendor Colt has chosen Tibco to help its clients deploy apps across physical, virtual and cloud infrastructures. "Software firm Tibco entered the…
Adding geolocation to CRM could enable new and interesting forms of customer service. ChannelWeb’s Ed Moltzen looks at the potential for geolocation apps to arrive on the iPad, including solutions for CRM, productivity, and more. "Salesforce.com has been among the…
The financial, ERP and CRM apps will target specific industries. Hein & Associates has announced a partnership with NetSuite to offer a wide range of customized financial, ERP, and CRM solutions for specific industries. "Using expertise from Hein & Associates’…
SAP is exploring methods of incorporating augmented reality into its business apps. SAP is looking at ways to incorporate the Layar augmented reality (AR) browser into its enterprise applications. "On the SAP Web 2.0 blog, Timo Elliott calls it ‘Augmented…
The newest version adds increased customization of user alerts. Demandbase has released the third generation of its Demandbase Stream lead generation solution. "Chris Golec, Demandbase’s founder and chief executive officer says that the newest version of Stream has been immediately…
NetSuite says RedBuilt is the largest company to date to make the switch. RedBuilt LLC, which provides engineered wood products for the construction industry, has switched from SAP to NetSuite for its ERP financial management needs. NetSuite says RedBuilt is…
The hire is part of an effort to increase the agency’s CRM presence. Razorfish has hired John Zell as its VP of customer relationship technology solutions in a bid to increase its CRM presence. "The former SVP and chief technology…
Intelestream’s intelecrm offering is designed to give small and medium sized businesses access to enterprise level CRM functionality. TMC’s Customer Interaction Solutions Magazine has given intelecrm developer Intelestream its 2009 Product of the Year Award. "Intelecrm is known to provide…
The company offers a wide range of popular Web productivity applications, including Zoho CRM. Zoho Corp. currently offers over 20 Web productivity apps ranging from Zoho CRM to Zoho Wiki — and the company is thriving. "Not only does Zoho…
KickApps gives NBC a solid platform for community development. NBC Universal has announced a partnership with social platform KickApps. "NBC is getting what is a solid platform for community development, content development and management; one that integrates social media tools…
Extra Space Storage has improved its customer service with the help of inContact’s hosted call center platform Self-storage operator Extra Space Storage has been using inContact’s hosted call center platform to improve its customer service. "The result has been a…
Marketing automation company Marketo was recognized with the Best Mass E-mail award in Salesforce.com’s AppExchange Best of ’09 Awards. "The Mass E-mail category, one of ten separate categories, recognizes products that let users build segmented e-mail lists, create and distribute…
The company has launched its new cloud monitoring service. Cloudkick has launched its new cloud monitoring service, with support for cloud computing services including Rackspace Cloud, Amazon EC2, Linode, GoGrid, Slicehost, RimuHosting and VPS.NET. "Cloudkick provides a unified API that…
The new module integrates SugarCRM with MailChimp. ALT-Invest has introduced a product that integrates SugarCRM with MailChimp, called SugarChimp ListSync. "The module lets users sync data in SugarCRM software with the e-mail market capabilities from MailChimp, an Atlanta-based technology provider,"…
The company is claiming B#700 million in damages from EDS. A judge has ruled in favor of BSkyB in its lawsuit against EDS and HP over a failed CRM deployment. "BSkyB is claiming about B#700m in damages from EDS —…
The conference will include keynotes on the future of CRM, open source and cloud computing. Open source CRM provider SugarCRM has announced plans to host SugarCon 2010 at San Francisco’s Palace Hotel from April 12 to 14. “With the theme,…
Social networking solutions can help companies improve customer satisfaction rates worldwide. According to CIO.com’s Chris Kanaracus, an Accenture survey has found that customer satisfaction rates in emerging markets are far behind those in Europe and North America, particularly online —…
New product offerings resulted in an increase of year-over-year revenue by more than 20 percent. Automotive CRM and lead management provider eLead says 2009 produced the company’s top year in sales since 2005. The year included the launch of eLead’s…
The CRM provider is seeking to raise $57.5 million for working capital, to pay off debt, and to make acquisitions. Nonprofit CRM provider Convio has filed for an initial public offering, with the aim of raising $57.5 million. "The company…
The solution is designed to help companies comply with different regulations when trading globally. Global trade management solutions provider Management Dynamics has introduced End-Use Manager, which generates end-use surveys for parties involved in a cross-border transaction. The aim is to…
To better serve its 74,000 customers, the Spokane Teachers Credit Union (STCU) worked with consultants from Pitney Bowes to develop a system, built around Pitney Bowes’ Sagent Data Flow product, that analyzes customer data ranging from age to choice to…
Toshiba America Information Systems has introduced Strata Call Manager, a new unified communications solution. "It’s compatible with the Strata CIX family of IP business communication systems," according to ChannelPro-SMB. "Strata Call Manager’s Ribbon GUI is based on the Microsoft Fluent…
Newsgator has purchased Sharepoint social networking platform Tomoye. "The acquisition makes Newsgator one of the largest enterprise collaboration companies in the Enterprise 2.0 space and positions it as a vendor with the deepest ties to the Sharepoint environment," writes ReadWriteEnterprise’s…
The free events will offer guidance on formulating and implementing successful CRM strategies and processes. Open source CRM provider SugarCRM has announced its schedule for its upcoming CRM Acceleration 2010 Winter Tour. "Covering six cities on three continents in 50…
IBM’s Lotus Connections will be upgraded to Lotus Connections Next in the second half of 2010, adding the ability to recommend people and content automatically. "Recommendations, along with the ratings, rankings and reputations capabilities in Connections will be a key…
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