Author Ann All offers her views on the future of enterprise collaboration in this article presented on IT Business Edge. Focusing on BPM, All states it is a horizontal, end-to-end approach to enterprise activities driven by events and processes. The…
Cloud computing presents a long-term opportunity for Salesforce (NYSE: CRM) as IT departments leverage cloud-based software instead of investing in additional hardware and on-premise software. According to this report on Forbes, Salesforce.com’s main business is to sell cloud-based CRM software,…
Information Week calls Microsoft’s (NASDAQ: MSFT) business applications strategy a fragmented and incoherent mish-mash of small- and midsized-business focused products. Without apps to win in the cloud market, the article suggests that Microsoft will lose share in the long run…
Open-source collaboration solutions provider Open-Xchange and RAE Internet have recently partnered to integrate Open-Xchange email with Salesforce (NYSE: CRM) account information. As noted in this news release coverage on WHIR, the partnership places customer communications and account information in one…
CompanionLink Software is now supporting Highrise web-based CRM manager from 37signals. The compatibility with CompanionLink provides a direct and secure method to sync Highrise contacts, tasks, and cases with Android, iPhone, iPad, iPod Touch, BlackBerry, Palm webOS, Windows Phone, Windows…
In a press release presented on the company’s website, Claraview has announced the expansion of its business intelligence (BI) service offerings with the addition of Geospatial Business Intelligence (GBI) services. Companies have the ability to directly incorporate geospatial analytics with…
MetraTech has announced an integration initiative with Microsoft Dynamics CRM 2011. As noted by the company in this MarketWire news release, the integration will enhance MetraNet’s highly configurable billing solution with an online and on-premise connection to the advanced, push-button…
Kognitio has introduced Pablo, its new tool for speeding the performance of business intelligence and data warehousing applications. As noted in this ZDNet report, Pablo is designed to create an in-memory database of the information stored in transactional databases or…
HP has made a move in the business analytics space with the announcement of a signed a definitive agreement to acquire Vertica, a Billerica MA-based, privately held, real-time data warehousing and analytics platform company. As reported on eChannel Line, Vertica’s…
Samsung SDS has announced the launch of the Samsung Mobile Business Intelligence (BI) Dashboard, expanding its portfolio of enterprise mobility services. As noted in this news release, the new product is a result of joint development with SAP AG (NYSE:…
The MapDotNet Team at ISC has recently announced a new open source project called Open Intel. According to this report on Red Orbit, Open Intel (OI) is a feature rich codebase built with ISC’s MapDotNet UX and is heavily focused…
As reported on V3.co.uk, a novel crowdsourcing system has reaped unexpected benefits from mining its customer’s ideas for business strategies. As note din the report, human resources and back office software as a service (Saas) provider Ultimate Software has spent…
NetSuite Inc. (NYSE: N) has recently announced the release of NetSuite for Dummies, a new book authored by experienced product experts and users of NetSuite designed to help other users quickly maximize their investment in cloud ERP. “NetSuite for Dummies…
With Gartner predicting that 33% of business intelligence functionality will be consumed on mobile devices by 2013, it is not surprising to see BI going mobile quickly. This Read Write Enterprise article looks at 10 business intelligence (BI) apps for…
Mobile devices—from smartphones to laptops—have broken down and disposed of the traditional office cubicle. As stated in this TMCnet report, coming to market are new right-sized, light-weight, feature-rich and platform-rich media tablets now focusing on enterprise. “Entrepreneurs of every size…
Blackboard Inc. (Nasdaq: BBBB) has announced Blackboard Analytics, a business intelligence solution for higher education. As noted in this company news release statement, Blackboard Analytics is a suite of applications that gives deeper insight into an institution’s performance. “The solution’s…
Rapid Insight has released of a significant upgrade to its business intelligence (BI) software product, Veera. As note din this news release on BenZinga, the upgrade lets users meet all of their individual reporting and analysis needs by turning their…
Captaloans has recently announced a new capability to its pipeline tracking and CRM program that will aid lawyers, paralegals, and similar professionals better help their clients with debt resolution issues. As note din this news release, the new debt tool…
Intelestream has announced added additional features to the recently unveiled intelecrm version 3.5. According to the report on SF Gate, the new features include commission tracking, time tracking, and an events management module. “As a result of over two hundred…
A common problem seen today is that consultants may feel empowered to set up cloud-based CRM systems without a plan or even a model for proper system execution. This IT World Canada report offers tips to avoid the pain later…
Already emerging as an enterprise apps contender, Lauren Carlson discusses the topic of Google (NASDAQ: GOOG) entering the customer relationship management (CRM) market in this post on The Software Advice Blog. According to Carlson, by positioning themselves as the provisioning…
Data mash-up within Business Intelligence (BI) applications can be another useful tool to be added to the BI application – but it must not be utilized to the detriment of the core principles of any BI solution. As noted in…
A new Gartner study focusing on social software spending predicts that by 2013, spending on social software to support sales, marketing and customer service processes will exceed $1 billion globally. Also noted in this CIOL news report is that social…
CRM consulting firm ISM has announced the winners of its annual Top 15 CRM Software Awards. The companies making the winners list includes Salesforce (NYSE: CRM), Firstwave Technologies, Inc., Microsoft (NASDAQ: MSFT), Salespage Technologies, NetSuite, Inc., Oracle (NASDAQ: ORCL), Sage…
Oracle (Nasdaq: ORCL) CRM product line delivers deep analytical capabilities, including out-of-the-box dashboards, as well as the ability to create custom analytic reports and dashboards. As noted in this report on EcommerceTimes, Oracle offers the industry’s widest and deepest range…
In a new whitepaper by Yellowfin, Social and Collaborative BI as the merging of BI with social networking and Web 2.0 technologies. Also noted in this IT Wire report is that a younger social media savvy generation is entering the…
Microsoft (NASDAQ: MSFT) recently launched Microsoft Dynamics CRM Online cloud service giving sales and marketing professionals more options to choose from including NetSuite, Salesforce (NYSE: CRM), and Microsoft Dynamics CRM Online. “Microsoft recently launched Microsoft Dynamics CRM Online cloud service…
A new study from research firm, Gartner, indicate that sales of business management software like enterprise resource planning (ERP) systems is set to witness remarkable increase. As noted in this TMCnet story, Gartner highlights the fact that across the globe…
According to this news report on PC World, Yahoo (NASDAQ: YHOO) Labs has formed a team to improve the targeting and effectiveness of online advertising. According to the company, Yahoo AdLabs aims to help advertisers get more out of their…
Ntractive has recently announced an upgraded version of its Mac Customer Relationship Management offering. As noted on TMCnet, Elements CRM 3.0 offers workflow enhancements with Mail Merge and MailChimp integrations, for invoicing an improved look and feel with more custom…
Winter weather has helped airlines learn more about social CRM than any other industry. As noted in this report on ClickZ, with severe snow and ice storms visitors to airlines’ Facebook pages and Twitter accounts saw social CRM in action…
Planet Technologies has announced Maps for CRM 2011, a new add-on that extends functionality of Microsoft’s (Nasdaq: MSFT) Dynamics CRM 2011. As noted in this report on EcommerceTimes, the add-on lets users plot Cases, or customer service instances, on a…
Before committing to an ERP software solution and a vendor you must first recognize the challenges that implementing an ERP system into your organization. Jaclyn Allard, TMCnet, recommends that an organization cover all the bases before buying an ERP software…
As reported on CRM Buyer, social media should drive home the idea of authenticity — that your business acts as a peer with your customers, that you speak honestly, and that you maintain a real two-way conversation. “The emergence of…
Sage North America is shipping a new release of its Sage ERP Accpac application suite, the first in a series of releases that will transform the software into a fully Web-based system. As reported on CRN.com, Sage ERP Accpac 6.0…
BonitaSoft has recently announced the release of version 5.4 of its open source BPM platform, Bonita Open Solution. As noted in this CMS Wire report, the latest release continues BonitaSofts’ crusade to democratize BPM by providing an easy to use…
Open Text Corporation (NASDAQ: OTEX) has announced that it has entered into an agreement and plan of merger to acquire Metastorm Inc. through a merger of Metastorm with a subsidiary of OpenText. As noted in this news release on PR…
IBM is hoping for another gee-whiz moment with a new computer system, the “Jeopardy!”-playing Watson, reports WSJ online. According to the news story the a business purpose behind the publicity stunt makes a big bet on business analytics. People can…
Revenue performance management that focuses on end-to-end business processes fits the current need. As reported in this story on CRM Buyer, just as managing the customer base is fundamental during a recession, accelerating revenue is fundamental during recovery. “The long…
At the Gartner Business Intelligence Summit 2011, enterprise software solution provider, Tagetik, announced its vision for making business intelligence, performance management and disclosure management processes as collaborative as possible. The concept, called Collaborative Performance Management, utilizes Tagetik 3.0 enabled by…
Oracle (NASDAQ: ORCL) has recently announced new packaged offerings for JD Edwards EnterpriseOne that includes a new Oracle Business Accelerator to streamline installation of the ERP system. Also reported in this IT Jungle article is that Oracle also touted the…
Software AG has recently introduced process intelligence for its webMethods BPMS (business process management suite) customers. In its news release statement, the company said that its new process intelligence product adds both strategic and tactical capabilities to webMethods BPMS. On…
IBM (NYSE: IBM), Oracle (NASDAQ: ORCL) and SAP (NYSE: SAP) remain in the leaders quadrant of Gartner’s latest Magic Quadrant for business intelligence, according to Information Week, but lower-cost and easy-to-use tools are gaining favor with BI users. Among the…
Microsoft (NASDAQ: MSFT) and SAP (NYSE: SAP) are combing Microsoft SharePoint 2010 with SAP’s ERP applications, according to PC World. The new offering, Duet Enterprise, will be sold though a new joint partner program. The software connection appears to be…
SAP (NYSE: SAP) executive board member overseeing technology and innovation, Vishal Sikka, recently offered his perspective on how the important but relatively stodgy world of enterprise software. As reported on InformationWeek, SAP plans to be the leader in a new…
Businesses looking to take the next step in social CRM strategy should start by incorporating social media efforts into overall customer strategies recommends Elizabeth Glagowski in this 1to1 Magazine article. It make sense to integrate social media programs with a…
According to the latest research from Gartner there are three key areas CIOs are focusing their attention on in 2011. The list includes increasing enterprise growth, reducing costs and attracting new customers. Also noted in this Computer World report is…
SAP AG (NYSE: SAP) has announced that new integration with Google will enable SAP StreamWork users to share Google Docs—including documents, spreadsheets, presentations and other files—directly in SAP StreamWork. In addition to the new Google integration, the company has also…
A new Microsoft (NASDAQ: MSFT) survey indicates that seven out of eight companies now have some kind of official customer relationship management (CRM) system. As mentioned in this report covering the survey on ThePost.ie, Irish companies doo realize they need…
So there are fewer frustrated customers it is important for a business to get the entire service mix right. This CRM Buyer report suggests that while The groundwork has been in place for a social service revolution for several years…