While the power of Salesforce (NYSE: CRM) is known to be a good choice for for sales and service functionality, this Software Advice report looks at Salesforce.com as a marketing automation solution and discusses who should consider Salesforce.com's marketing application…
“Different strokes for all kinds of folks” is the lead in to this new installment of Paul Greenberg’s CRM Watchlist. Citing projects by IBM (NYSE: IBM), Cisco (NASDAQ: CSCO), Infor, Relayware, Gist and others, Greenberg calls this group interesting because…
Spectrum Corporation has released a new white paper entitled, “Technology, Analytics and the Successful Contact Center” in which the company postulates that there are a number of technologies operating in your contact center right now that could be better data…
Bamboo Solutions, a provider of technologies that enhance Microsoft SharePoint, has recently announced the launch of BambooCRM — a cloud-based CRM tool that enables users to organize and automate all marketing, sales, customer service and product support processes under one…
Business intelligence applications are moving from the traditional connection to an OLAP Data source based on relational database systems (RDBMS) to the ability to link to and consume data from a variety of disparate sources including social networks. As reported…
SalesFUSION, the maker of SalesFUSION 360 has recently released the MarketingUnlimited program for Salesforce.com (NYSE: CRM) users. As reported on TMCnet, the program offers innovative and disruptive pricing strategy for marketing automation in Salesforce.com users. “In a press release, Kevin…
Speed is everything when it comes to pull a reliable sales forecast report. This CRM Buyer article cites new research which has shown that forecasters whose sales analytics automation allows them to pull a reliable forecast in under a half-hour…
From customer insights to mobile CRM this MyCustomer report suggests experts forecast many change sin the CRM market this year. As noted in the report one of the customer insight applications that deserves particular emphasis is social media analytics. “‘At…
Pegasystems (NASDAQ: PEGA) has released its Pega Cloud for CRM offering to meet increased demand for customer service initiatives on the cloud. As noted in the company’s news release, Pega Cloud for CRM, customer service organizations can take advantage of…
CRM solutions providers such as Microsoft (NASDAQ: MSFT), Oracle (NASDAQ: ORCL), Salesforce (NYSE: CRM), RightNow and NetSuite were all gaining in the second half of the year. As noted in this TMCnet report, companies that can produce products to improve…
According to Paul Greenberg in the latest installment of the 2011 CRM Watch List this year the CRM market has reaches its “teenage years” which has contributed to three times as many submissions for the Watch list. In Part 4…
The 2011 Forrester research agenda plans to follow business analytics trends including self service, pervasive, social, scalable, cloud, and real-time. As noted in this Information Week report, self-service business intelligence (BI) can help staff quickly drill down on issues relevant…
The Speech BI (Business Intelligence) and Speech BI Plus On-demand Speech Analytics Managed Service programs from Customer Relationship Metrics (CRM) offers a free speech analytics software component, for qualified candidates. Also noted in this report on TMCnet is that in…
Gartner is predicting a 33 per cent rise in the use of business intelligence (BI) tools on handheld devices by 2013. As reported on V3.co.uk, there will also be a shift from the use of simple reporting applications on these…
If the front-line people are ready, and the technology is ready, what’s keeping many businesses from launching a CRM revolution? CRM Buyer calls this condition the ‘C-level fear’ and suggests that too many executives operate from a position of fear…
The outlook on rising fuel costs is worrisome when you consider business transportation costs. This CRM Buyer reports suggest that businesses should focus on the significance of what you’ll be paying to get in front of customers to your business…
According to StreetInsider, Morgan Joseph has initiated coverage on Salesforce.com (NYSE: CRM) with a Buy. PT $170. In the report, Morgan analyst said that Salesforce.com stands to benefit from several key advantages as well as significant market growth opportunities. “The…
In Part 3 of Paul Greenberg’s lengthy CRM Watchlist for 2011, he discusses the CRM companies that are not perceived to be full-service suite providers or even long time veterans of the CRM market. Those included in the new round-up…
ERP and CRM systems store information but, as noted in this PC Quest article, it’s business intelligence (BI) and analytics tools that can sift through the information and present accurate data that can be successfully used to drive strategic business…
SearchCRM.com recently asked industry experts what they saw in store for 2011. According to the expert discussion, CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience. “Paul…
Claims Processing, especially in Healthcare is an inexact science and many Business Intelligence (BI) efforts in this area have to do with following the right Business Process and measuring the efficiency and effectiveness of these processes. Also noted in this…
In the first CRM Watchlist 2011 post, Paul Greenberg covered the Big 4 companies: Salesforce (NYSE: CRM), Oracle (NASDAQ: ORCL), Microsoft (NASDAQ: MSFT), and SAP (NYSE: SAP). This week in his ZDnet Blog, Greenberg covers the tried and true customer…
With a large following from impartial sites like SourceForge.net and Open Source ERP Guru, for many years Open Source ERP has been quietly maturing. As noted in this report on SiliconIndia, The world of ERP has been dominated for years…
Analysts say that enterprises will increasingly look for opportunities to tap self-service business intelligence systems and SaaS-based BI offerings in 2011. Also noted in this Computer World article is that also likely to be high on the enterprise agenda include…
When you think of fields where there just aren’t enough skilled candidates to go around, one that probably doesn’t come to mind is supply chain management, described in this Fortune article as the complicated, behind-the-scenes job of getting goods from…
Social media is rapidly becoming a vital business tool enabling firms to interact with their customers and gain business intelligence. As reported on this TechZone360 interview, Doug Heintzman, director of strategy for IBM Collaboration Solutions, said that the nature of…
The ingredients to a successful Data Warehouse / Business Intelligence deployment include good project management, effective communication and using DW/BI tools to their full potential. In this Database Journal article, Denise Rogers presents her top 10 techniques to guarantee a…
The year ahead in CRM will be important for replacing old systems and for integrating new niche applications that sharpen your game. As reported on CRM Buyer, Ten-year-old ERP and CRM systems will be ripe for replacement, customers are in…
SAP (SAP) is offering a new package designed to make it easier to run, manage and customize SAP All-in-One products, geared towards small and medium-sized business. As reported on Tech Target, the new user experience package is designed to give…
Interest in two-tier enterprise resource planning (ERP) strategies seems to be growing. According to this report on IT Business Edge, Two-tier ERP strategies offer a single ERP system at headquarters but a different system for global subsidiaries. This helps in…
Enterprise software SAP (NYSE: SAP) puts the focus on spreadsheets and Salesforce.com in its cloud-based Business Intelligence. According to this report on Forbes the company is trying to appeal to small businesses and departmental managers trying to do their own…
Not all mobile phone and services customers want the same things. This CRM Buyer report looks into the needs of different mobile customer segments and the key challenges faced by the mobile service provider in today’s market scenario. “At times,…
Supply Chain Management (SCM) has received more mainstream attention this year than ever before. As noted in this report on Bangkok Post Business story, within both public and private sector organizations the SCM body of knowledge is being recognized and…
Paul Greenberg at Social CRM: The Conversation Blog has announced the CRM 2011 watch list. In the article (part 1) the big 4 CRM players are discussed: Salesforce.com (NYSE: CRM), Oracle (Nasdaq: ORCL), SAP (NYSE: SAP) and Microsoft (Nasdaq: MSFT).…
With growth in the market social CRM is something most companies aren’t focusing on in a concerted way. This TMCnet Blog offers nine tips to help improve your social CRM strategy for 2011. “Monitor: Be sure you are on top…
According to CRM Buyer, it is always the season to think about improving how your employees use CRM. In this article CRM Buyer offers five things you can give your users to help them deliver better results with CRM in…
One of the hottest emerging technologies to arrive on the enterprise scene is mobile business intelligence (mobile BI). As reported on Network World, mobile business intelligence employees eagerly tap and scroll through business data looking at daily sales pipelines, recent…
The emergence of cloud has opened up the gates for 3rd party providers to integrate with CRMs for a variety of business applications. As reported in this article on TMCnet, clients can transform the customer experience into a strategic asset,…
MeLLmo, Inc., has said the company has raised $10 million in third-round funding. According to this report on TMCNet, the company did not identify which “private investors” took part in the funding. In total, since its founding in January 2008,…
This report on Computer World takes a look at the differences between a cloud-based CRM platform and CRM product. According to the report choices have become more complicated because CRM vendors have OEM relationships with vendors who sell highly tailored…
A new report by research firm NeXt Up and reported on VentureBeat says that SugarCRM, a developer and provider of open-source customer relationship management (CRM) software, is worth somewhere in the range of $350 – $360 million. “The open source…
Some aspects of the enterprise resource planning (ERP) software landscape, such as tired legacy code-bases and disastrous implementation projects, may never go away. But, according to this Network World article, in recent years, the pace of change with ERP has…
BonitaSoft has recently announced that there are now over 100 paying customers using Bonita Open Solution, the company’s open source business process management (BPM) suite. According to the company’s news release, this milestone comes less than a month after BonitaSoft…
Business Process Management (BPM) in the cloud lets customers experiment on someone else’s IT infrastructure. According to this IT Business Edge report, that option reduces the risks associated with BPM because now an IT organization doesn’t have to commit a…
The general 10-year technology replacement cycle applies to CRM, despite belief otherwise. As noted this this report on CRM Buyer, there are three technologies that we are all very well-versed in but which, taken together, add up to the call…
Marketing automation provider, LoopFuse, has announced the release of OneView v.3.29. According to the company in this PR Web news release, the new version seamlessly integrates Inbound Marketing and Search-Engine Marketing features with new Lead Capture Form analytics. “Marketers can…
In the IT industry Apple, Google and Facebook set the tone for what people expect from a software application. As noted in this Network World article, the real business benefits will come from enterprise resource planning (ERP) and other enterprise…
SAP (NYSE: SAP) is set to challenge Salesforce.com (NYSE: CRM) with the announcement that its Business ByDesign (BBD) is ready to serve as the basis of a Platform as a Service (PaaS). As reported on Information Week, the platform is…
The Salesforce.com (NYSE: CRM) platform, Force.com, is powered by Oracle (NASDAQ: ORCL) and its Apex programming language has roots in Oracle-owned Java. As mentioned in this list of 10 IT predictions for 2011, Computer World says the rumor that Oracle…
2010 was a year when a number of high-profile enterprise resource planning (ERP) projects failed. According to this report on Network World, waste, fraud, lies and “cluelessness” are blamed for many ERP project woes. Two of the failed projects discussed…