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Dan Muse

Dan Muse is a journalist and digital content specialist. He was a leader of content teams, covering topics of interest to business leaders as well as technology decision makers. He also wrote and edited articles on a wide variety of subjects. He was the editor in Chief of CIO.com (IDG Brands) and the CIO Digital Magazine. HeI worked alongside organizations like Drexel University and Deloitte. Specialties: Content Strategy, SEO, Analytics and Editing and Writing. Brand Positioning, Content Management Systems. Technology Journalism. Audience development, Executive Leadership, Team Development.

Should You Start an LLC? Pros, Cons, and Tips

Start an LLC

Embarking on the entrepreneurial journey of forming your own Limited Liability Company (LLC) can be both exciting and a bit overwhelming. Even when you may be filled with dreams and driven by ambition, the maze of paperwork and legalities can…

NetSuite Hones In on E-Commerce

NetSuite has long had storefront capabilities. In fact, the San Mateo, Calif.-based company claims to have 1,500 e-commerce businesses using its Web-based applications. However, the company is looking to get more vertical with both its marketing and its features set,…

SaaS Startup Offers Marketing Help

Ridgely Evers, CEO and founder of NetBooks, has an owinteresting take on how small businesses approach marketing: “Most small businesses are not great at accounting, so they hand it off [to an accountant]. Most are not great at marketing, but…

NetSuite Offers SuiteBundles of Customization

Whether you call it software-as-a-service, Web-based software or on-demand applications, products such as NetSuite and Salesforce.com are changing how small and mid-sized businesses look at productivity tools. The rise of these Web-based services means enterprise-class business tools without the big…

NetSuite Goes Mobile

If you own or manage a small business, mobility could be your middle name. Whether you’re developing new customers or servicing existing ones, things don’t get done if you’re sitting behind a desk all day. If NetSuite is your business…

Live Help the Open Source Way

There’s little doubt that many e-commerce businesses embrace open source applications such as OS Commerce. The problem is that using open source software isn’t for the faint of heart as you need a certain level of technical expertise to deploy…

Tools for E-Commerce Success

As small e-commerce shops mature and establish themselves as viable ongoing businesses, many are experiencing the growing pains that afflict any new successful business. For companies that make their money selling online, efficiency can be the difference between getting by…

NetSuite and CompUSA Team to Sell On-Demand

If the thought of signing up for a Web-based application suite leaves you feeling a little isolated, you’re not alone. When you commit to running your business with an on-demand service, it’s understandable that you might feel more secure with…

Get an ‘Xact’ Look at Sales Compensation

Courtesy of SmallBusinessComputing.com. When it comes to running a successful small business, few things are as critical as an effective sales force. Whether they are full-time employees, part-time reps or channel partners, keeping track of the incentives and commission structure…

Everest Puts Software on On Demand

Article of courtesy of SmallBusinessComputing.com There’s no denying that many small businesses are turning into true believers when it comes to Web-based applications (aka, on-demand, software-as-a-service, ASP-delivered software and hosted applications). While myriad hosted products exist offering everything from collaboration…

ACT! Ventures Into Real Estate

Courtesy of SmallBusinessComputing.com. When it comes to managing contact and sales leads, no product has stood the test of time better than ACT!. In its near 20-year history, the product has built a steady base of customers spanning all market…

NetSuite 11.0 Packs AJAX, Scripts and Specialty Versions

Courtesy of SmallBusinessComputing.com With the Oakland Coliseum and the Athletics game against the New York Yankees as the backdrop, on-demand application provider NetSuite took the wraps off NetSuite Version 11.0. The new version boasts an AJAX-based user interface, SuiteScript to…

Salesnet Targets Salesforce.com With Direct Attack

Salesnet thinks that now is the time to “start to go toe-to-toe with Salesforce.com,” according the Jonathan Tang, the president and co-founder of the Boston-based provider of Web-based CRM applications. “Salesnet is quickly growing its reputation as the Salesforce.com alternative.”…

Microsoft CRM 3.0 All About the Integration

Reprinted from SmallBusinessComputing.com. If you’ve been waiting to see how Microsoft has improved its CRM application, the wait is over. About two years in the making, Microsoft Dynamics CRM 3.0 adds new marketing features, tighter integration with Microsoft Office and…

Everest Attempts to Climb Higher With New Release

Many successful small businesses are happy to stay small businesses. After all, if you’re profitable and have loyal customers and employees, trying to push growth for growth’s sake can backfire. On the flip side, most mid-sized businesses grow from small…

Hosted SugarCRM, a Sweet Deal?

The adage “information is power” especially applies when it comes to dealing with your customers. Whether you’re trying to prospect for new customers or service (and grow) your existing ones, the more you know the better. While larger companies have…

Microsoft Brings Presence to Business Apps

When it comes to the power of presence in applications, “we’re just scratching the surface,” Ed Simnett, senior product manager for the Real-Time Collaboration Group at Microsoft, told InstantMessagingPlanet.com. “Presence is becoming a normal part of information workers bag of…

iCode’s Got You Covered From Storefront to Back Office

Courtesy of SmallBusinessComputing.com. To run your business efficiently, you must live by the credo that no application is an island. That is, if your e-commerce storefront isn’t sharing information with your accounting, inventory management, point of sale and other business…

Siebel Keeps the CRM Upgrades Coming

One of the benefits of Web-based applications is that vendors can efficiently roll out new versions. There’s no software for users to download or CDs to mail. Siebel Systems has been taking full advantage of the ASP model, releasing five…

SalesCenter Makes CRM Software 3-D

Touting what it calls the three C’s of CRM, SalesCenter today announced a new version of its Web-based sales force automation application. In addition to configuration and customization, Dave Dabbah, general manager for SalesCenter, said the company “provides a layer…

ASAP Pro 2.0 Adds Presence-Enabled Links

Convoq, a Lexington, Mass.-based provider of communication and collaboration services, today announced ASAP Pro 2.0, a Web conference service that requires only that attendees have a Macromedia Flash player to attend an online meeting. Aimed at small and mid-sized businesses,…

Microsoft to Offer SMBs Better Customer Management

Article originally appeared on SmallBuinessComputing.com. Microsoft’s next small business edition of Office will feature an enhanced version of Outlook 2003 with Business Contact Manager. The new suite, codenamed Magellan, also touts tight integration among applications. Microsoft Monday announced the availability…

Cisco Ties Microsoft CRM to IP Phone Systems

Reprinted from SmallBusinessComputing.com In an effort to integrate its IP-based communications products with Microsoft customer relationship management software, Cisco Systems today announced the Cisco CRM Communications Connector. The offering is designed to integrate Cisco IP Communications technology with Microsoft CRM.…

NetSuite Adds New E-Commerce Features

NetSuite, a Web-based application provider, recently announced two new modules designed to further enhance its e-commerce capabilities and provide deeper integration with the suite’s financial, inventory management and sales and customer-support systems. The San Mateo, Calif.-based company will add new…

NetSuite’s 99.5 Percent Solution

NetSuite was providing Web-based applications when it wasn’t cool. The San Mateo, Calif.-based provider of a turnkey e-commerce, accounting, customer relationship management (CRM) and enterprise resource planning (ERP) package has seen the hype, the fall and slow ascension of the…

SAP Gets to the Core of CRM

Customer relationship management (CRM) software has been around for years and has become a staple of many large businesses. Yet small and midsize businesses (SMBs) have not been quick to adopt CRM. SAP AG , a Newtown Square, Penn.-based software…

Free CRM for Everyone!

There may be no such thing as a free lunch, but, by golly, there is free customer relationship management (CRM) software. Starting yesterday, you can sign up for the gratis service at FreeCRM.com. The catch is that after the first…

Salesnet Offers a Small Business Express Lane to CRM

Like many software and service vendors, Boston-based CRM provider Salesnet.com sees an opportunity to help small businesses implement some of the advanced application features enterprises use. In a move designed to help small business increase sales, Salesnet today announced its…

Salesforce.com Teams to Tie CRM to the Call Center

Providing your customers with fast, reliable and personalized service is becoming a hallmark of good business practices in today’s information-rich, Internet-enabled world. Thanks to customer relationship management (CRM) software it’s getting increasingly easy to have detailed info on all aspects…

UpShot Adds a Dashboard, Notes Integration

In a move designed to target Fortune 1000 companies, Web-based customer relationship management (CRM) vendor UpShot Corp. announced today that it is adding a dashboard feature and integration with Lotus Notes. According to the company’s CEO, Keith Raffel, the two…

CRM Going to the ASPs and SMBs

The ‘C’ in CRM could stand for “change,” according to a new Aberdeen Group report on the customer relationship management (CRM) market. According to the Boston-based research firm, the market will grow at an annual rate of 6.7 percent to…