Call Centers

by eCRMGuide.com Staff Last February, Compaq Computer Corporation added a community program to its portfolio of eServices thereby…

by boston.internet.com Staff Stream International, a Canton, Mass., call center outsourcer, has promoted Jeff Bishop to senior vice…

By eCRMGuide.com Staff TeaLeaf Technology, known for creating solutions that allows e-businesses to understand the online experience from…

The more consumers use online banking to handle their banking tasks, the more satisfied they are with their…

Good customer service doesn’t stop with e-tailers – according to Jupiter Media Metrix building customer confidence is just…

Customer relations management (CRM) software developer Primus , is acquiring AnswerLogic, a Washington, D.C.-based software development company, for…

The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic…

The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic…

The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic…

Companies in the B2B market are missing basic customer service capabilities that can drastically improve online customer relationships…

StorageApps Inc. this week announced the formal opening of its Global Customer Center where customers, prospects and partners…

The Social Security Administration (SSA) has awarded PEC Solutions, Inc. (NASDAQ:PECS) a contract to assist SSA in the…

Wells Fargo Education Financial Services (EFS) has launched EFS Online Billing, a free Electronic Bill Presentment and Payment…

Consumers are more likely to purchase from a Web site that’s customized to their individual needs, according to…

Norton Company, the first abrasives manufacturer to offer distributors real time direct access to online order processing and…

Forget the data mining, number crunching, high technology tools for a moment and personally thank some of your…

Genesys Telecommunications Laboratories, a unit of Paris-based communications equipment maker Alcatel (NYSE:ALA) said it plans to buy the…

Legato Systems, Inc. (NASDAQ: LGTO), a worldwide leader in enterprise storage management software, Wednesday (May 9) announced that…

CommSoft, a CRM and communications management solutions company, has appointed Rising Star Communications (Ristar) to distribute CallMaster, a…

Nintendo of America Inc., a market leader in the United States’ $7 billion video game industry, will utilize…

Satmetrix Systems, a company that enables businesses with real-time customer experience management (CEM) solutions, announced the winner of…

Online search engine Ask Jeeves (Nasdaq: ASKJ Monday says it is renewing its year-to-year contract with Compaq Computer…

Fundtech Ltd.(NASDAQ: FNDT), a provider of e-payments and Internet banking solutions, Friday (May 4) announced the latest release…

Did you ever send an urgent e-mail to somebody, asking about something that was temporarily vital to you…

New Zealand is putting its governmental weight behind a website launched in the US this week which enables…

By Mark Goldbar Too many online business people assume that because this is a "digital age" and the…

Docucorp (Nasdaq: DOCC), a provider of enterprise information solutions, Thursday (May 3) announced a new customer correspondence application…

The Internet economy has brought about many changes in the way that companies do business. Among those changes…

FairMarket, Inc.(sm), a developer of e-business solutions that incorporate dynamic pricing, will utilize the technology of eSupportNow, a…

Related item: Greenfield Online found that for 10 consecutive quarters, more than 60 percent of U.S. online consumers…

How far are we from virtual customer service reps — bots, if you will — that are absolutely…

by Jane Irene Kelly Bear with me. This is probably the longest story ever written about a sweatshirt,…

In a strong show of confidence, Personify® Inc., provider of customer intelligence applications, has secured $20 million in…

Oncontact Software, developer of customer relationship management (CRM) solutions for mid-market companies, has released version 5.0 of its…

We are only beginning to see the effects of offering relevant, personalized value propositions to individual customers through…

by Kristie Tamsevicius Everything I know about customer service I learned from working at McDonald’s as a teenager.…

Vignette Corp.®, a provider of customer-driven Internet applications, has been selected by DaimlerChrysler to standardize the global Web…

What is it about calling customer service that strikes immediate disdain in most shoppers? Could it be the…

Customer feedback need not be painful — it can often produce commentary on how well your site is…

I was once again reminded how fragile this consumer confidence thing is after making a couple of recent…

CARLSBAD, CAProvider of online community building technology, ChatSpace Inc., has released its newest solution, Community Server 2.1. The…

Chicago-based Participate.com, which provides online community-management software, said it has acquired all the assets of Evanston-based Neodesic, a…

by Jennifer MacAdam IntraNet Solutions(R) Inc. announced it has formed a strategic alliance with LexiQuest, a provider of…

NEW YORK, NY–LivePerson, Inc., the application service provider (ASP) that facilitates live customer service through the HumanClick product…

As B2Cs merge, consolidate, or rethink-the-business model trend of the moment, click-and-mortars are moving centerstage as the primary…

By Jim Kelton Through the effective use of the Internet, businesses are finding that they can increase their…

In response to an increasing amount of traffic, McAfee.com (Nasdaq:MCAF) will begin deploying eGain Communications Corp.’s eGain software…

SAN FRANCISCO, CA–Banter Inc., a provider of next-generation technologies for e-communication, content classification and business process automation, has…

Santa Barbara, California-based Experticity Inc., whose company motto is that there is a human behind every click, has…