Call Centers

Once upon a time, a consumer could walk into a store and become cared for at a level…

LOS ANGELES–In a just released survey, top customer service managers, operations directors and business development executives were asked…

Any site enhancements that increase visitor interaction can improve customer satisfaction. And content consumers can be very profitable.…

TROY, MI & AUSTIN, TX–Syntel, Inc., an e-Business and applications outsourcing firm, and Motive Communications, Inc., a online…

PARIS–Oracle Corp., a provider of software for e-business, has unveiled Support.Oracle.com, a new offering it says delivers the…

BURLINGAME, CA–Active Decisions Inc. (ADI), a provider of eCRM decision support applications, has launched Active Sales Assistant, an…

STAMFORD, CT–Developing lasting and profitable customer relationships may be as simple as giving customers the ability to choose…

LOS ANGELES–When top customer service managers, operations directors and business development executives were asked to name their most…

ORLANDO, FL–Paladyne Corp. has announced it has completed the acquisition of e-commerce support centers, inc. (“ecom”), a privately…

So many e-commerce and corporate Web sites that I visit these days just seem to go out of…

ATLANTA–A survey has found that the majority of online shoppers are satisfied with the level of customer service…

SAN JOSE, CA–Aspect Communications Corporation, a provider of customer relationship portals, and Cambridge Technology Partners, an eSolutions provider,…

RESTON, VA–Sideware, a provider of online collaboration customer service solutions, has announced the launch of its Enterprise Interaction…

SEATTLE–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, and Lipstream Networks, Inc.,…

Good old-fashioned customer service, or “customer relationship management” as it’s now being called, has evolved into becoming one…

BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced a…

BILLERICA, MA–WebDialogs, Inc., a provider of enhanced voice and multimedia communication services, has announced its partnership with IRT,…

Every year at this time when we compose our Christmas letter to send to family and friends far…

LOS ANGELES–Cleartop, a company that offers an online customer communications solution for small to mid-sized businesses, has announced…

PALO ALTO, CA–The Age of CRM is upon us and an upcoming webcast supposedly will help companies understand…

MENLO PARK, CA–Broadbase Software, Inc., a provider of customer-focused analytic and marketing automation applications, today announced that it…

North Vancouver, B.C.–BrainTech Inc. reports that it has signed a Product Marketing Agreement with Sideware Systems Inc. establishing…

SEATTLE, WA–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, announced today that…

Who’s Who & Where CO Space Appoints William A. Jandovitz as CEO LONG BEACH, Calif.– CO Space, a…