Call Centers

In a new study released by Net Value, it stated that 336,000 visitors were found at online banking…

There are two significant results to Microsoft Corp’s announcement on Wednesday that it has signed up Citigroup to…

As part of a new marketing agreement between Nextel Communications, Inc. and America Online, Inc., Nextel will offer…

Software AG, Inc., the Reston, Va.-based U.S. subsidiary of Software AG, Europe’s largest systems software provider, and Cambridge…

Online Resources Corp. , an outsourcer of e-financial services, has named Catherine Graham as executive vice president and…

Question and answer search engine Ask Jeeves is joining the U.S. Navy. The Emeryville, Calif.-based company’s business division…

IBM will begin to include Support.com, Inc.’s automation solutions within its newly released ThinkPad notebooks and NetVista desktops,…

Continuing on its recent buying spree divine, inc., , the Chicago-based incubator-turned-software-specialist, today announced it has signed a…

Customer feedback is an important component in growing an e-commerce site but many consumers only write to companies…

Teleglobe Communications Corp. and Ikimbo are teaming to jointly market Ikimbo’s communication software platform and BCE Teleglobe’s global…

Proving that instant messaging (IM) can be used for more than finding out if a co-worker is done…

American consumers’ satisfaction with the quality of goods and services in the retail, finance and e-commerce sectors rose…

Although the antipodean call centre industry has seen some high profile closures in the last year it remains…

While most e-businesses have finally realized how important it is to cultivate relationships with customers, few have actually…

Oracle Thursday unveiled Oracle Collections, a collections software enhanced Customer Relationship Management (CRM) features. The Redwood Shores, Calif.-based…

Microsoft Corp. has agreed to refund customers seeking to stop their MSN Internet access accounts and $100,000 in…

Support.com, Inc. has introduced a new CRM solution designed to service online customers. The Web-based solution, Satisfaction SuiteTM,…

By Web Fletcher “Satisfaction guaranteed” has been a mantra of many companies’ march toward “customer-centricity.” And as more…

The needs of online consumers can be met without overdue expenditure alleged a recent study. In a time…

By Brock Henderson Why is this an opportunity and not a headache? Here’s why: irritate one customer and…

E-business diagnostic toolmaker, TeaLeaf Technology Wednesday unveiled its first official product – aptly named IntegriTea. With two patents…

Business-messaging and customer-service provider LivePerson Inc. said it is teaming with e-commerce product provider LaGarde to launch what…

SafeHarbor Technology Corporation, provider of Web-based customer support services, will add more digital government properties to the growing…

Technical support for customers can be an expensive line item for many businesses, and there’s little that can…

Live chat has become a very useful customer satisfaction tool, particularly when businesses must continually compete for a…

Technical support for customers can be an expensive line item for many businesses, and there’s little that can…

Cable & Wireless has contracted iSKY Inc. to identify U.S. companies who are about to lose or who…

Privacy advocates spent Wednesday blasting Comcast Corp. (NASDAQ:CMCSK) for its decision to record the Web surfing activities of…

Question and answer search engine Ask Jeeves Wednesday says it has appointed Tuoc Luong as its new senior…

LivePerson, Inc.’s real-time communications solutions will add a Java-based version to its product line, giving Mac, Linux, Unix,…

Question and answer search engine Ask Jeeves Monday says it has inked a deal with Swiss pharmaceutical giant…

By Mary Brodie Web sites frequently are the main interaction medium between users — such as customers, partners,…

The California Public Utilities Commission (CPUC) Friday says it will investigate claims that Pacific Bell under reported its…

Stream International, a Canton, Mass., provider of online and off-line help desk services, will build a new facility,…

Seeking an advantage in a highly competitive industry, banks, brokerages and mutual fund operators will triple their spending…

Guangzhou Price Control Bureau has implemented a 24×7 hotline system to provide the public with a more convenient…

The Privacy Leadership Initiative (PLI) is releasing its latest series of Internet public service advertisements aimed at educating…

By Jonathan Eisenzopf In the not-too-distant future, we will begin seeing unified customer support platforms that allow companies…

“Despite all the advances in the wireless technology itself, the way we typically service and manage customers is…

Two recent surveys by Jupiter Media Metrix found customer response rates lagging amongst online retailers. “The implications of…

A survey of IT executives and human resource managers found that most IT companies believe employee compensation should…

CRM consulting and systems integration company ZAMBA Solutions was selected by Symbol Technologies, Inc. to provide contact center…

You know what they say about the best intentions … There’s a lot to be said for the…

Online service and support structures are apparently still taking a backseat as companies struggle to come to terms…

I must say that I’m very disappointed. This is just not at all what I had hoped to…

Consumer foods giants Pepsi-Cola and Mars, Inc. are looking to foster greater interaction with consumers through high-profile campaigns…

If online marketing efforts aren’t having the desired effect then chances are you’ve bored or upset your potential…

Customer Inter@ction SolutionsTM magazine has chosen its 2001 Products of the Year, awarding the distinctions to companies that…

EasyAsk, a Littleton, Mass., developer of search technology for e-commerce sites, has signed a customer deal with Talbots,…

Did anyone notice a giant sucking sound over the holidays? It was the credibility of some retailers going…