Call Centers

According to a white paper titled, “The Insider’s Guide to Customer Service on the Web: Eight Secrets for…

By Application Planet Staff New York-based brokerage firm Wall Street Access today announced that it has implemented the…

Egenera , a Marlborough, Mass., data center infrastructure company, has raised $30 million in a second-round financing to…

Southeastern regional telecom giant BellSouth knows that the more of its 16 million U.S. customers it can serve…

Despite persistent questions about Web ads’ branding power, and in spite of negative consumer reaction to ads like…

Online customer self-service company, noHold (the name literally means that the user is never left “on hold.”), says…

Looking to spruce up its rich media offerings, Silicon Alley advertising and marketing technology firm 24/7 Media, Inc.…

By boston.internet.com Staff Lightbridge (NASDAQ:LTBG), a Burlington, Mass., provider of business software to wireless carriers, has received a…

Got too many visitors? Profits climbing? Becoming too successful? Have way too much money? If so, here are…

Two Mountain View, Calif.-based companies Friday announced a technology alliance designed give customers a global two-way wireless alert…

These days, handhelds are an indispensable part of business. However, they mostly are used to manage personal information…

“Call centres are withdrawing from regional Australia because power supply is well below the standards that are available…

by eCRMGuide.com Staff eSilicon Corporation, supplier of integrated circuits (ICs) to electronics companies, has selected the customer relationship…

A user calls the help desk with a problem. All your technicians are out in the field, but…

iCALL Systems (OTC BB: ICAS), which provides live online sales assistance for interactive media, Monday says it is…

by eCRMGuide.com Staff Blue Pumpkin Software, Inc., developer of efficiency-building enterprise solutions, has been chosen by Cisco Systems…

by eCRMGuide.com Staff Primus, provider of knowledge application software, has released a version of its Primus® Suite specifically…

The goal of successful technology implementation is to systemize as much as possible while maintaining the flexibility of…

Contrary to popular belief, customer relationship management (CRM) has not replaced the need for customer service. CRM is…

By eCRMGuide.com Staff Altitude Software, Inc. creator of the Unified Customer Interaction (uCI) suite, and consulting firm One…

By dc.internet.com Staff Sideware (OTC:SDWS) has named Kenneth Thornton as chairman of the board of the online customer…

iPhrase Technologies, a Cambridge, Mass., a maker of software that allows users to pose questions in plain English…

I am your customer — or at least, I may be in the near future. While I work…

by eCRMGuide.com Staff In an industry that is often beleaguered by customer dissatisfaction, it is refreshing to note…

The members have spoken at free Web page host Homestead.com – if they can’t get it all for…

In an effort to offer a scalable turnkey solution that can be easily deployed across multiple customer service…

by eCRMGuide.com Staff Direct mail has been determined to be the most effective method for reaching customers, according…

by eCRMGuide.com Staff InstantServiceTM a live chat and electronic customer relationship management (eCRM) solution, was recognized by Customer…

by eCRMGuide.com Staff Customer Inter@ction Solutions Magazine, published by Technology Marketing Corp. (TMCTM), will launch their first annual…

by eCRMGuide.com Staff Travel Web site Travelocity.com Inc. will be utilizing Centerpost Corporation’s SmartDeliverySM messaging service to its…

The manner in which your e-tail site addresses and resolves customer complaints could determine whether they come back…

Xchange Asia Pacific is one of the worldwide regional offices of Xchange, Inc. Xchange enables an organization to…

by eCRMGuide.com Staff Enterprise Interaction Suite (EIS) 4.0, a customer service solution from Sideware, has been honored with…

Many factors come into play when gauging the staying power of an e-tailing venture – though not usually…

Artie Trakas and Mark Harrison are joining Viewgate Networks, a provider of service provider-hosted, customer-focused service assurance solutions.…

Sitel Corp. (NTSE:SWW) has named Mathias J. DeVito to its board of directors. DeVito is chairman emeritus of…

Even among experienced Web users, sites that ask for personal information are likely to be abandoned, according to…

A new study by Jupiter Media Metrix claims online retailers are putting off consumers with exorbitant shipping and…

Mitel Networks Wednesday signed a technology and marketing Memorandum of Understanding with Hewlett Packard (HP), the two companies…

By @NY Staff New York-based B2B marketing software firm ResponseLogic has appointed John Ching chief technology officer. The…

by boston.internet.com Staff Phonetic Systems, a Burlington, Mass., a provider of voice-enabled technology, has named two new vice…

by eCRMGuide.com Staff Point Information Systems, Inc., a global provider of electronic customer relationship management (eCRM) solutions, has…

by eCRMGuide.com Staff Global companies that have trouble managing copious amounts of e-mail and Web submission forms now…

Provided they are correctly handled, online communities can draw customers, enhance a site’s profits and drive e-commerce. Community…

by asia.internet.com staff U.S.-based Sitara Networks, provider of QoS (Quality of Service) networking products for enterprises and telecom…