Don’t Let Fear Ruin a Successful CRM Implementation
If the front-line people are ready, and the technology is ready, what’s keeping many businesses from launching a…
CRM
Analysts: Salesforce.com Coverage Starts at Buy
According to StreetInsider, Morgan Joseph has initiated coverage on Salesforce.com (NYSE: CRM) with a Buy. PT $170. In…
More Greenberg CRM Watch List for 2011
In Part 3 of Paul Greenberg’s lengthy CRM Watchlist for 2011, he discusses the CRM companies that are…
Small Businesses Will Embrace Social CRM
SearchCRM.com recently asked industry experts what they saw in store for 2011. According to the expert discussion, CRM…
The CRM Watchlist: SAS, Sage and More
In the first CRM Watchlist 2011 post, Paul Greenberg covered the Big 4 companies: Salesforce (NYSE: CRM), Oracle…
Strategic CRM Opportunities For the New Year
The year ahead in CRM will be important for replacing old systems and for integrating new niche applications…
SAP Business Intelligence: A Focus on Spreadsheets and Salesforce.com
Enterprise software SAP (NYSE: SAP) puts the focus on spreadsheets and Salesforce.com in its cloud-based Business Intelligence. According…
CRM Strategies for Mobile Segments
Not all mobile phone and services customers want the same things. This CRM Buyer report looks into the…
Greenberg’s CRM 2011 Watch List
Paul Greenberg at Social CRM: The Conversation Blog has announced the CRM 2011 watch list. In the article…
Social CRM Tips For The New Year
With growth in the market social CRM is something most companies aren’t focusing on in a concerted way.…
Gifts To Give Your CRM Users
According to CRM Buyer, it is always the season to think about improving how your employees use CRM.…
CRM Invaluable Contact Center Tool
The emergence of cloud has opened up the gates for 3rd party providers to integrate with CRMs for…
Top CRM Stories of 2010
Salesforce.com’s (NYSE: CRM) Chatter collaboration service and Microsoft’s (NASDAQ: MSFT) Dynamics CRM 2011 beta were two of the…
Cloud CRM: Platform or Product?
This report on Computer World takes a look at the differences between a cloud-based CRM platform and CRM…
SugarCRM Worth Around $350M
A new report by research firm NeXt Up and reported on VentureBeat says that SugarCRM, a developer and…
Top 3 Trends in CRM
The general 10-year technology replacement cycle applies to CRM, despite belief otherwise. As noted this this report on…
Could Oracle Acquire Salesforce.com? Will IBM or HP Buy SAP?
The Salesforce.com (NYSE: CRM) platform, Force.com, is powered by Oracle (NASDAQ: ORCL) and its Apex programming language has…
FuzeDigital Social CRM Software
FuzeDigital offers a customer relationship management (CRM) product that serves as social business software that blends comprehensive multichannel…
Really Simple Systems Free CRM Announces 1000 Users
UK-based vendor Really Simple Systems has recently announced that more than 1,000 users have signed up for Really…
Choosing a Hosted Customer Relationship Management (CRM) System
Trying to ensure that you get the most out of a customer relationship management (CRM) solution can be…
CRM Buying Lessons Learned
Advice offered in this article on CRM Buyer suggests that before you buy CRM, you need to understand…
InsideView Announces Expanding CRM Partner Program
InsideView says its rapidly expanding partner program has reached new heights. In this recent MarketWire news release, the…
M-Files Document Management Available for Salesforce CRM
Motive Systems, the developer of M-Files easy document management software has announced that M-Files for Salesforce CRM is…
Microsoft CRM 2011 Release Candidate, Launch Date Announced
Microsoft (NASDAQ: MSFT) has unveiled a pre-release version of Microsoft Dynamics CRM 2011 and set a launch date…
Ten Ways Social Media is Changing Sales and CRM
More and more businesses of all sizes are using social media sites, such as Facebook and Twitter and…
Microsoft CRM 2011 Release Candidate Available, Launch Date Set
According to a Microsoft Dynamics blog post today, the release candidate of Microsoft CRM 2011 is now available…
Microsoft Dynamics CRM Offers Usability Features
As noted in this CRM Buyer article, Microsoft (Nasdaq: MSFT) Dynamics CRM provides customers with a complete customer…
Salesforce and SAP: Each Offering Has Its Place
Salesforce (NYSE: CRM ) and SAP: its an obvious comparison. As noted in this ZDNet report many people…
Avidian Extends Outlook CRM
Avidian Technologies has recently announced the launch of Prophet 5 Ultimate Edition, the newest product in the company’s…
The Top 10 Trends in ERP
A decade ago, enterprise resource planning (ERP) was the panacea for all enterprise ills (remember Y2K?). There were…
Infor Announces New CRM Solution
Infor has recently announced the general availability of CRM Epiphany Data Advisor. As reported on TMCnet, Infor's latest…
Jabra Partners for Hands-Free CRM
Jabra and Voice Assist have revealed an important partnership between the companies. As reported on TMCnet, the new…
Sharp 2Q Profit Gain for Oracle Expected
Oracle Corp. (NASDAQ: ORCL), according to The Wall Street Journal, is expected to report sharp gains in profit…
Tips for Using CRM to Support Profit Optimization
According to a new report on Hospitality.net, CRM can no longer function as just a database of customer…
Zoho CRM Adds QuickBooks Integration
Zoho has announced that Zoho CRM offers new integrations with QuickBooks and telephony systems. As noted in this…
Tibco Moves into CRM with Loyalty Lab Acquisition
Tibco (NASDAQ: TIBX) is moving into the customer relationship management (CRM) market with the acquisition of Loyalty Lab…
The Definitive Guide to Lead Scoring
The Definitive Guide to Lead Nurturing offers useful, qualitative insight from today’s marketing thought leaders and basic and…
New in the CRM Forecast for 2011
Will social CRM make it big in 2011? This ZDNet blog outlines a forecast of what will be…
Capsule CRM for Small Business Review
Capsule offers a user-friendly, relatively affordable ($12 a month per user) combination of task-management systems, sales-pipeline technology and…
NetSuite Offers Customer Service Cloud Options
NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service…
Bridging the Gap Between Sales, Marketing, and CRM
A recently announced partnership between Astadia, LeadJen, and Jesubi aims to bridge the gap between digital marketers and…
Microsoft CRM Discounts Aim to Lure Salesforce Users
On the eve of Salesforce.com’s Dreamforce 2010 conference in San Francisco, Microsoft is offering a rebate on its…
Google Takes Customer Relationship Management Seriously
Revealing that it changed its search result requirements to try and avoid ranking businesses that supply poor customer…
Sage ACT 2011 Customer Management Software Review
Whether you’re new to contact management software or a long-time ACT fan looking to upgrade, Sage ACT 2011…
FinancialForce Adds Accounting and Billing to Salesforce CRM
FinancialForce.com is adding billing and accounting to Salesforce.com’s cloud-based customer relationship management (CRM) system. The combined FinancialForce.com and…
Tips for Buying Hosted CRM
When shopping for the right hosted CRM solution for your business, do you find yourself inundated with too…
The Social CRM Vendors
B2B has often been left out of the conversation when it comes to social. As reported in this…
Infor App Automates CRM Data Cleansing
Infor CRM Epiphany Data Advisor acts as an adjunct to a company’s CRM system to help cleanse customer…
The Future of Salesforce.com
The appointment of JP Rangaswami as Salesforce.com’s first chief scientist is an interesting move. As reported on ZD…
Buying CRM Software is Like Buying a Car
Yesterday CRM buying was like choosing a garden hose, but today this Forbes Blog article says it is…