Is Zuckerberg The Next Bill Gates?
At a recent keynote talk at the Gartner Symposium/ITxpo 2010, Salesforce.com CEO Marc Benioff discussed his belief that…
CRM
Social CRM and Enterprise 2.0 Convergence
One area that appears to be accelerating towards deeper social software integration is customer engagement and the world…
Marketing Automation Software a Hot CRM Industry Segment
Marketing automation software is arguably the hottest segment of the CRM industry. According to this report on SoftwareAdvice.com,…
BatchBook Releases Social CRM iPhone App
Web-based CRM software provider, BatchBlue Software, has announced its free BatchBook application for iPhone. As reported in this…
Use Social CRM to Support Your Customer Strategy
According to DMC Software social CRM is transforming the way businesses engage with their stakeholders and companies should…
Is Social CRM Stuck?
There are many examples of social media doing a great job of improving customer experience. According to this…
Microsoft Offers CRM Deal
Microsoft’s Dynamics CRM Online seats at US$34 per user per month significantly undercuts Salesforce.com’s Professional edition at $65…
Why Not to Invest in CRM
There are many great reasons for implementing CRM but if your business need is driven by impulses that…
CRM Review: VegaPort Free CRM and Email Marketing Software
The problem with “free” is that there is usually a catch somewhere. In the case of Pravega’s free…
iWay Aims to Integrate Enterprise ERP, CRM and SFA
Calling enterprise application integration a “distinct pain in the ERP,” this IT Jungle report offers an overview of…
Sears Boosts Its Campaign Process with Unica CRM
According Sears Holdings, a new CRM system has improved its campaign execution from two and one-half months to…
Webs.com Launches Lightweight CRM for Home and Micro-Businesses
Webs.com has launched ContactMe.com, a new customer relationship management (CRM) tool designed for entrepreneurs and micro-businesses of less…
Creating a Social CRM Strategy
Creating a social strategy, according to this article on MyCustomer, is a simple matter of choosing a community,…
Open Source CRM Opportunity May Be in the Cloud
Open source CRM software projects are growing in number, but analysts question whether they’ll meet with widespread acceptance…
Talend Accelerates CRM Data Integration
Talend today says that Hagerman & Company, Inc., recently chosen its open source data integration solution to simplify…
CRM Buyer’s Guide: Which Enterprise CRM Tool Is Right for You?
When it comes to customer relationship management (CRM) software and services, there are a lot of choices out…
Fujitsu and Salesforce.com Launch New Feature for CRM
Fujitsu Limited (FJTSY)and Salesforce.com(CRM)have announced a new feature for Salesforce CRM that Glovia International, Inc., a Fujitsu Group…
10 Reasons Why Your CRM Might Fail
By connecting the dots between the data that your team puts into the CRM system and the value…
Eloqua Discover for Salesforce.com Now Available
Marketing automation solution provider, Eloqua, has announced that Eloqua Discover for Salesforce.com (NYSE:CRM) is now available on AppExchange…
Bantam Releases CRM for Twitter Module
Bantam Live has released a new module to help small businesses find, connect, and track relationships with contacts…
Building a BlackBerry-Based CRM System
Previous to using its BlackBerry-based CRM system, RIDGID, part of Emerson Professional Tools, said the salesperson had to…
Six Ways That Salesforce.com Uses Chatter
Chatter has been Salesforce.com’s (NYSE: CRM) most successful product launch ever, with 20,000 companies using the enterprise collaboration…
How to Improve Customer Experience on a Tight Budget
Customer experience improvements can be achieved through tactical low-cost initiatives. According to this guide on My Customer, there…
SugarCRM Courts OEMs, Plans iPhone, iPad CRM Apps
Open source CRM vendor SugarCRM is making a play for the OEM market and also planning a native…
Improve CRM Records Search with SearchDummy Fields
For the most part CRM systems offer simple Boolean keyword searches that often return search results that are…
Sybase Announces Mobile Sales for SAP CRM for BlackBerry
Sybase has recently announced the Sybase Mobile Sales for SAP CRM for BlackBerry smartphones. According to the company…
VAR Launches MobileAccess for Dynamics CRM
VAR Dynamics has recently launched TenDigits MobileAccess for Dynamics CRM. According to this news report on Information Week,…
4 Tips For Choosing a Small Business CRM
Choosing a CRM solution for your small business can be a challenge, especially when many basic and low-cost…
Ten Tips for Getting the Most Out of Your CRM System
Last month, we asked leading customer relationship management (CRM) software vendors NetSuite, Salesforce.com and SugarCRM for 10 of…
CRM on Demand at Oracle OpenWorld
This week is Oracle (ORCL) OpenWorld and that means more awkward co-opetition between Oracle and its ‘frenemies’, according…
Google Apps Review: Applane Enterprise CRM
Google Apps Marketplace offers a number of applications that are designed for Google Application users. The big deal…
New Archie CRM Tool Aims to Reduce Customer Turnover
Archie has announced its new customer relationship management (CRM) technology that the company claims is designed to reduce…
InsideView Named Innovative Software Company to Watch
InsideView, a provider of sales and marketing intelligence, has been recently named to leading IT market research and…
Dealers Use CRM to Boost New and Used Car Sales
Dealer management systems specialist Pinewood says that dealers are using CRM in an effort to boost new and…
Top 10 Features of Microsoft Dynamics CRM 2011
The beta version of Microsoft Dynamics CRM 2011 released earlier this month has created quite a stir among…
Yield Announces Search Marketing Integration With Salesforce.com
Yield Software has announced that it has completed the integration of Yield Web Marketing Suite with Salesforce.com (CRM).…
Microsoft to Unify its Union Services, ERP and CRM
Earlier this summer, Microsoft (MSFT) officials shared roadmaps for what’s coming next with the company’s bundle of enterprise…
Sage Supplies CRM System to Plastics Extrusion Firm
Boomer, a plastics extrusion company, has invested in a Sage CRM System. According to this report on Manufacturing…
Oracle Takes Aim at Salesforce.com
Salesforce.com (NYSE: CRM) has been a dominant force in the sales force automation and CRM markets, thanks to…
Integrating RM and CRM for a Beneficial Relationship
According to Gavin Hawthorn, head of CRM, Whitbread Hotels and Restaurants, the integration of Revenue management (RM) and…
CRM Software Sales Emerge From Recession
Research from the National Computing Centre (NCC) indicates that nearly a third of organizations expect to invest more…
RelayWare Offers Integration Connector with Salesforce.com
RelayWare, has announced its Salesforce.com (NYSE: CRM) Integration Connector. According to the company in this Market Wire news…
Grow Your CRM on Social Media Connections
Social media is an opportunity for businesses. As noted in this social media report on CRM Buyer, by…
How the Social CRM Process Works
Every organization will have a different process model, but this article on Search Engine Watch can help you…
Salesforce.com Outshines Competitors on Gartner Magic Quadrant
According to this year’s Gartner Magic Quadrant for Sales Force Automation organizations invested close to $4 billion in…
Pegasystems Enhances Its CRM Offering
Pegasystems (PEGA) has recently announced the latest release of its CRM offering, Customer Process Manager (CPM). According to…
Oracle Expected to Post Sharp Gains
A general recovery in spending by businesses purchasing the company’s software is why Oracle Corp. is expected to…
The Top Six Trends in Enterprise Customer Relationship Management (CRM)
Back in the old days, customer relationship management (CRM) was a simple affair: It consisted of a receptacle…
Tips for Choosing a CRM System
With a growing number of CRM products available for public sector government officials, this City & County reports…
Dealerships Increase CRM Usage
Fueled by a dip in new car sales, this Motor Trader article says that CRM usage has risen…