Siebel Keeps the CRM Upgrades Coming
One of the benefits of Web-based applications is that vendors can efficiently roll out new versions. There’s no…
CRM
Review: Crafty Syntax Live Help
Immediate customer interaction is often the key to increased customer satisfaction and sales for both bricks and mortar…
Accenture to Sell Salesforce.com
UPDATED: Salesforce.com plugs its on-demand customer relationship management software as easy to install and easy to customize. But…
SAP to Build Home Depot’s IT Foundation
BOSTON — Home Depot , which until recently ran on a “stack ’em high and let ’em fly”…
Siebel: ‘We Can Do Better’
Executives at the popular CRM vendor Siebel are trying to shake the speculation surrounding their company’s fate after…
Salesforce.com: The MS Office Killer
SAN FRANCISCO — When Salesforce.com CEO Marc Benioff coined the company tagline “the end of software,” he wasn’t…
Your Sales Team Needs Some Good KARM
Cheltenham, UK-based TPP Limited was founded by salespeople for salespeople. It’s meant to put what salespeople want into…
Siebel Launches 7th OnDemand Installment
Officials at CRM leader Siebel Systems said their commitment to hosted software remains priority one, as shown with…
CRM for Professional Services
CRM, the trendy, “must-have” application for successful sales teams across the country, takes a new turn today as…
Big CRM for Small Business
Customer relationship management, or CRM, is a pretty hot topic for SMBs these days, or so it seems…
SalesCenter Makes CRM Software 3-D
Touting what it calls the three C’s of CRM, SalesCenter today announced a new version of its Web-based…
Microsoft Developers, Meet Salesforce.com
Salesforce.com launched the sforce Developer Program for Microsoft Office, featuring a set of free tools and resources to…
SugarCRM Upgrades Core Suite
Open source CRM vendor SugarCRM hopes its new offering, which comes in professional and open source flavors, is…
Active Advisor Makes Sales Reps Smarter
Business-to-consumer (B2C) software developer Active Decisions rolled out the latest iteration of its guided selling software Monday. The…
Siebel Updates Hosted CRM Software
UPDATED: Siebel’s CRM software, originally aimed at small- to medium-sized businesses (SMB), is getting an upgrade, with new…
Oracle Maps ‘Project Fusion’ Plans
REDWOOD SHORES, Calif. — Oracle launched its first initiative today as a newly merged company. Dubbed “Project Fusion,”…
Siebel Updates Hosted CRM Software
UPDATED: Siebel’s CRM software, originally aimed at small- to medium-sized businesses (SMB), is getting an upgrade, with new…
Oracle Expects to Finalize Merger this Week
Oracle may be able to start its marriage with PeopleSoft as early as Thursday with the help of…
PeopleSoft CEO Duffield Resigns
PeopleSoft’s Chairman and CEO David Duffield resigned from the company on Dec. 21, just one week after PeopleSoft’s…
Oracle Shifts to Integration Mode
Oracle has begun laying the foundation for its eventual marriage with PeopleSoft . In a briefing with reporters,…
Did PeopleSoft Implode?
In the aftermath of the PeopleSoft/Oracle merger, analysts are sifting through PeopleSoft’s past for clues that led to…
Siebel Infuses SMBs with CRM
UPDATED: Executives at Siebel Systems said its competitors in the CRM space aren’t doing enough to meet the…
Oracle Stages a Proxy War
In its latest pitch to take over its rival, Oracle said it has initiated plans for a proxy…
Microsoft to Offer SMBs Better Customer Management
Article originally appeared on SmallBuinessComputing.com. Microsoft’s next small business edition of Office will feature an enhanced version of…
Oracle Prepared to Drop PeopleSoft Bid
Oracle will drop its efforts to block PeopleSoft’s defense to Oracle’s hostile takeover bid if PeopleSoft’s shareholders fail…
Latest Oracle Gambit Draws Criticism
Oracle’s latest (and apparently its last) offer of $24 per share has triggered a maelstrom of opinions —…
Oracle to PeopleSoft: ‘Best and Final Offer’
UPDATED: Oracle has upped its offer for PeopleSoft to $24 per share, in what it called its final…
EU Clears Oracle for PeopleSoft Takeover
UPDATED: European Union regulators will not obstruct Oracle’s hostile takeover bid for PeopleSoft, officials said Tuesday. After a…
PeopleSoft: ‘We’re Not For Sale’
If Oracle is buying, PeopleSoft’s Dave Duffield isn’t selling — at least not at these prices. The founder…
Manage Your Sales Through Microsoft Outlook
Many Web entrepreneurs forget that e-commerce isn’t merely a case of setting up an online store and then…
Oracle v. PeopleSoft Trial Closes
All eyes are on a Delaware Chancery Court judge now that Oracle’s lawsuit against PeopleSoft closed Friday. The…
NetSuite Gets Personal With Web Analytics
Many companies offer turnkey online application suites, but perhaps no one has been as ambitious as San Mateo,…
Siebel Colors Its CRM Blue
Siebel Systems is padding its partnerships in an effort to advance its vision of on-demand CRM and Business…
Oracle-PeopleSoft Saga: A Market Ripple Effect
Analysis — The stars are aligning for Oracle’s acquisition plans for PeopleSoft, but analysts say customers need to…
PeopleSoft Fires CEO Conway
UPDATED: Citing a loss of confidence, PeopleSoft’s board of directors said it fired President and CEO Craig Conway…
PeopleSoft, IBM in $1B Bundling Venture
SAN FRANCISCO — UPDATED: In its quest to thwart Oracle’s $7.7 billion hostile bid and remain a standalone…
WebEx Mixes Meetings With Sales Force Automation
WebEx Communications is one of the pioneers of real-time collaboration applications. In fact, to many companies the name…
Oracle’s Takeover Bid Still Faces Hurdles
A federal judge has cleared the way for Oracle’s $7.7 billion hostile takeover bid for PeopleSoft, but the…
Oracle Refreshes PeopleSoft Offer
While it waits for a federal court to rule on its hostile bid for PeopleSoft, Oracle is keeping…
Cisco Ties Microsoft CRM to IP Phone Systems
Reprinted from SmallBusinessComputing.com In an effort to integrate its IP-based communications products with Microsoft customer relationship management software,…
CRM Without a Direct Sales Channel
CRM is a no-brainer. Obviously, companies must react to customers’ needs and show them the “right” products to…
Player Gets Smarter with CRM
A relatively new software and systems provider is stepping out of its customer relationship management (CRM) shell with…
XP SP2 Will Break Microsoft CRM Product
Microsoft’s flagship customer relationship management (CRM 1.2) software will not work properly on systems running Windows XP Service…
Salesforce.com Upgrades CRM Platform
UPDATED Salesforce.com’s on-demand CRM customers have upgraded to the enterprise edition 2.0 of its CRM software. This is…
Closing Arguments Expected in Oracle Trial
A federal judge is expected to hear closing arguments Tuesday in the government’s antitrust case against Oracle .…
PeopleSoft Forecasts Earnings Dip
PeopleSoft warned that it will miss second-quarter financial targets, citing the strain of fighting off Oracle’s hostile takeover…
Experts Speak Out on Improving Sales Conversions, Part 2
In Part One, we focused on a slew of basic tips to help you convert browsers into buyers…
More Mega Mergers if Oracle Succeeds
SAN FRANCISCO — If Oracle succeeds in its quest to buy PeopleSoft , analysts surveyed by internetnews.com said…
NetSuite Adds New E-Commerce Features
NetSuite, a Web-based application provider, recently announced two new modules designed to further enhance its e-commerce capabilities and…
Will Salesforce IPO Float All Boats?
Interest is high in salesforce.com’s initial public offering. On Tuesday, it raised the expected opening price a second…