Oracle, NetSuite End Small Business Agreement
Business software service provider NetSuite has ended its 3-year licensing agreement with Oracle, under which NetSuite had been…
CRM
Salesnet Delivers Vertical Editions
On-demand Customer Relationship Management (CRM) provider Salesnet this week fulfilled another promise of its Guided Performance Selling (GPS)…
Onyx Strikes Contact Center/CRM Integration Deal
Customer relationship management (CRM) software provider Onyx Software announced an alliance agreement Monday with business communications solutions developer…
Salesforce.com Hits Bump on Road to IPO
The long awaited Initial Public Offering (IPO) of Salesforce.com may be held back a bit longer, according to…
SMBs Poised to Spend on CRM
Customer relationship management software and sales force automation are favored ticket items with small and medium-sized businesses, according…
Nimish Mehta, Group Vice President, Siebel
CRM software maker Siebel has aspirations of becoming an integration specialist, or in its vernacular, a universal application…
Rdb Acquisition Taboo in DoJ v. Oracle Case
Oracle will not be able to use some of its previous acquisition experience in court as it argues…
PeopleSoft: Thumbs Down to Reduced Offer
PeopleSoft has reached a blanket agreement with disgruntled shareholders who had filed class-action lawsuits in protest of the…
Siebel Exec Proposes ‘Customer-driven Enterprise’
NEW YORK — Hosted delivery and business intelligence software will create surging demand for customer relationship management (CRM)…
Oracle, PeopleSoft CEOs File Depositions
SAN FRANCISCO — The chief executive officers of Oracle and PeopleSoft will answer questions about the controversial hostile…
PeopleSoft Upgrades Key Product Lines
In a show of force and determinism, PeopleSoft made a barrage of announcements at its Las Vegas Leadership…
Does Siebel Matter Anymore?
So Tom Siebel has decided to step up to the chairmanship and turn over day-to-day operations of Siebel…
Entellium Turns Its Attention to America
Having spent four years building up a customer base of mostly Asian companies from its home base in…
RightNow Files for IPO
Another ASP is heading to Wall Street, with on-demand customer relationship management (CRM) provider RightNow Technologies filing with…
Siebel Steps Down as CEO; Shuffle at IBM
Long-time CRM player Siebel Systems shook up its senior ranks today with news that its founder Tom Siebel…
CRM, It’s All About the Data
Article courtesy of SmallBusinessComputing.com. Customer relationship management technologies allow small- and medium-sized businesses to better serve their customers.…
Salesnet Debuts Preconfigured CRM Solution for CustomerCentric Selling
CRM software service provider Salesnet on Wednesday moved forward with its Guided Performance Selling (GPS) vision, launched the…
Salesforce.com Tees up IPO Price
Salesforce.com has amended its regulatory filing with the Securities and Exchange Commission for its upcoming IPO with an…
Siebel Sees ‘Tech Refresh’ in Banking
Betting on a “technology refresh” in the banking sector, business applications provider Siebel Systems on Tuesday said it…
Salesforce.com Launches On-Demand Toolkits
NEW YORK — Online customer relationship management (CRM) software provider salesforce.com today launched a new suite of tools…
NetSuite’s 99.5 Percent Solution
NetSuite was providing Web-based applications when it wasn’t cool. The San Mateo, Calif.-based provider of a turnkey e-commerce,…
Out From Oracle’s Shadow: NetSuite
Ten minutes on the phone. That’s all it took one day in 1998 for NetSuite (formerly NetLedger) founder…
The Distinct Nature of I.B.I.S.
When we last visited AAA Mortgage, we took a look at why the small firm, a 40-person residential…
PeopleSoft Re-elects Incumbent Board Members
PeopleSoft shareholders selected incumbent members for the company’s board of directors in a resounding vote, formally shutting out…
NetSuite Expands UK Operations
Small business ASP NetSuite on Thursday announced the expansion of its UK operations, expanding both its direct and…
Siebel Systems Hit With Class-Action Suit
Shareholders of CRM vendor Siebel Systems are suing the company, alleging that the company exaggerated customer satisfaction levels…
Salesnet Debuts New Sales Strategy
Better salespeople lead to better sales. That’s the premise behind the Guided Performance Selling (GPS) strategy unveiled Monday…
RightNow Locator Leads Customers Offline
Bozeman, Mont.-based on-demand CRM provider RightNow Technologies on Monday unveiled RightNow Locator 3.3, the latest version of its…
PeopleSoft CAP Could Cost Oracle $1.56B
PeopleSoft’s customer assurance program (CAP) could tack on an additional $1.56 billion to Oracle’s current $9.4 billion offer…
NetSuite 9.5 Adds Billing, Analytics and Communications Features
Business software service provider NetSuite on Wednesday released NetSuite 9.5, adding advanced billing, analytics, and communications features to…
Siebel CRM Goes Pro
There are two ways to deliver customer relationship management (define) systems. The applications can be hosted by a…
WebEx Partners Announce Integration
On-demand CRM service provider salesforce.com and WebEx Communications on Monday announced plans to integrate salesforce.com with the WebEx…
White Pajama Intros Hosted VoIP Contact Center for salesforce.com
White Pajama on Tuesday debuted its Hosted VoIP Contact Center for salesforce.com, integrating contact center and telephony functionality…
Siebel Targets IBM Business Partners with CRM OnDemand
Siebel Systems on Monday debuted an initiative targeting IBM Business Partners with Siebel CRM OnDemand a hosted Siebel-IBM…
Onyx Brings CRM to Local Government
Customer relationship management (CRM) software provider Onyx Software on Monday debuted Onyx CitiServe, a CRM solution designed specifically…
Oracle to ‘Vigorously Challenge’ DOJ for PeopleSoft
Oracle has vowed to “vigorously challenge” the Department of Justice’s decision to block the software maker’s attempt to…
DoJ to Block Oracle’s PeopleSoft Bid
UPDATE:The Department of Justice has dealt a blow to Oracle’s $9.4 billion hostile bid to purchase rival software…
Salesnet Improves UI
Boston-based on-demand CRM provider Salesnet on Monday unveiled a significantly enhanced user interface (UI), designed to provide a…
PeopleSoft: Just Say No to Oracle
In what has become serve-and-volley battle to win the influential stockholders, PeopleSoft Monday begun mailing proxy materials for…
Oracle Lobbies PeopleSoft Shareholders
Oracle moved to spark interest in its latest $9.4 billion offer for rival PeopleSoft by sending a letter…
Perceptions of Trust
Just over half of surveyed consumers discontinued doing business with a company because they were uncomfortable with their…
DOJ Staff Pans Oracle/PeopleSoft Takeover
Antitrust lawyers of the U.S. Department of Justice (DOJ) recommended against Oracle’s $9.4 billion takeover attempt of rival…
RightNow “Tune-Ups” Keep Customers’ Engines Running
What would you think if your CRM software vendor, RightNow Technologies, called you up a few months after…
Siebel CRM OnDemand: The First Quarter Is On Us
Siebel Systems, a provider of customer relationship management (CRM) software, and its business partner IBM, are now offering…
Oracle Offers $9.4 Billion for PeopleSoft
Oracle has ratcheted up its pressure on rival applications maker PeopleSoft by raising its cash buyout offer to…
Oracle Comes Full Circle in Enterprise
In his keynote speech at Oracle Appsworld on Wednesday, CEO Larry Ellison talked a lot about data —…
Salesforce.com, Nextel Blast CRM into the Air
Salesforce.com wants to help Nextel Communications customers pull customer relationship management (CRM) tools out of thin air —…
RightNow’s Year-end Financials Prove On Demand Is In Demand
Bozeman, Mont.-based CRM provider RightNow Technologies on Wednesday announced its 20th consecutive quarter of revenue growth and 7th…
A Little CRM, Please
One snowy Sunday morning last month I spent some time — a lot of time, actually — on…