Web-based ASPs Integrate CRM and Web Analytics
Users of Web analytics applications must wonder what happens to those hot sales prospects lured in through online…
CRM
CRM Going to the ASPs and SMBs
The ‘C’ in CRM could stand for “change,” according to a new Aberdeen Group report on the customer…
Salesforce.com Unveils S3
On-demand CRM vendor Salesforce.com Monday launched S3, the latest version of its customer relationship management software-as-service. “We’ve been…
Salesforce.com Reports Profitability, Unveils Alliances
On the day of its S3 introduction, Salesforce.com also laid claim to 95 percent year-to-year growth and its…
Surebridge Expands On-Demand Services For Mid-Market
Application outsourcer Surebridge Inc. Monday refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of…
CeBIT: PeopleSoft CEO Avoids the ‘O’ Word
NEW YORK — PeopleSoft Chief Executive Officer Craig Conway Thursday said his company will guide the market for…
IM and SFA Collide in ASP Offering
How do you get salespeople to use sales force automation (SFA) software? “Make it easier to use the…
Making CRM Accessible
I talk a lot about building relationships with customers on their terms. Many of my columns focus on…
Report: Amdocs, Verizon Negotiating Outsourcing Deal
Amdocs , a provider of billing, customer relationship management and directory services, is reportedly negotiating a lucrative contract…
Siebel Still Tops Declining CRM Market.
Siebel continues to be the leader in customer relationship management (CRM) software. But like the industry itself, its…
Dipping Your Toes in the CRM Waters With Visnetic MailFlow
Visnetic MailFlow: Mail-server-based CRM program with modest price point and limited scope Visnetic MailFlow from Deerfield.com is a…
PeopleSoft Cans Court Action Vs. Oracle
Besieged by a hostile $5.1 billion takeover bid by Oracle last week, PeopleSoft late Tuesday cancelled its plan…
Has Siebel Lost Its Lead in the CRM Race?
With hosted software becoming more and more popular and companies like Salesforce.com and Onyx leading the charge in…
Oracle Offers to Buy PeopleSoft for $5.1 Billion
In a hostile takeover bid that could reverberate across the software industry, database giant Oracle offered to purchase…
Salesforce.com Unleashes ‘sforce’
Hosted applications provider Salesforce.com Tuesday took the wraps off of a new developer’s tool kit for making Internet-based…
Merger Creates Business Software Giant
PeopleSoft Monday agreed to buy J.D. Edwards & Co. for $1.7 billion in stock, a move that shakes…
PeopleSoft’s Latest Gambits Make Sense, Unfortunately
This year’s award for the most obvious marketing campaign goes to PeopleSoft for its new Total Ownership Experience…
A Bold Stroke Enhances CRM Through Customer Care Systems Integration
A major factor and inhibitor to successful customer service has long stemmed from internal disconnect between departments, functions,…
Onyx Looks for Edge With Embedded CRM
Coming on the heels of its e-business on-demand deal with IBM, Onyx Software is about to point itself…
Surebridge Announces First CRM Online Customers
In March, mid-market enterprise ASP Surebridge teamed with Microsoft to launch CRM Online. Today, the Lexington, Mass.-based company…
It’s My Birthday. Buy Me a Present.
Time for my annual birthday column. Last year at this time, I wrote a column about how peoples’…
RightNow Reports Another Quarter of Growth
Customer service and support ASP RightNow Technologies today announced its 17th consecutive quarter of revenue growth. The Bozeman,…
Salesnet Takes SFA Offline With .NET
In the Web-based sales force automation (SFA) and customer relationship management (CRM) market, Salesnet is the last of…
Hosted CRM Solution Delivers Quick Payback
Keeping tabs on sales opportunities and maximizing leads is a business necessity. But when a company grows at…
Siebel, AT&T Join Forces on Managed Services
Business software maker Siebel Systems forged a strategic alliance with AT&T Tuesday, wedding its eBusiness applications software with…
Customer Service Lags, CRM Spending Expectations High
Online customer service has not met expectations, according to findings from Jupiter Research (a unit of this site’s…
Salesforce.com Pairs CRM Service with Outlook
Customer relationship management concern Salesforce.com Thursday introduced a new offering that bundles its CRM software with Microsoft’s Outlook…
Microsoft Strengthens HelpDesk Features in CRM
Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a…
License To Waste
Customer relationship management solutions are gathering dust as Gartner, Inc. found in a December 2002 survey of 631…
Aberdeen Reports Web-based CRM Succeeding
That sound you hear may be Web-based customer relationship management (CRM) services starting to unseat traditional client-service CRM…
Symbol Picks Up ImageWare
Looking to enhance the in-store customer shopping solutions of its mobile commerce initiative, Holtsville, NY-based Symbol Technologies Thursday…
Epicor Adds Microsoft CRM to Repertoire
Why settle for offering one customer relationship management (CRM) product when you can offer two — especially when…
BT Chooses KANA eCRM Software
British Telecom (BT) has installed KANA electronic customer relationship management (eCRM) software to handle incoming e-mails to its…
CRM, the Pentagon, and You
Congress struck a blow at the Pentagon last week. The House and Senate aligned to severely restrict a…
UpShot Gets Personal With Customization Features
If Web-based customer relationship management (CRM) service providers are small fish in a large, multi-billion dollar pond, they…
Salesforce.com’s Enterprise Voyage Continues
Salesforce.com continues to hammer away at the enterprise market. Today the San Francisco-based ASP that specializes in customer…
RightNow Finds Success in Customer Satisfaction
“The day in the sun is coming for ASPs,” predicts Greg Gianforte, CEO, chairman and founder of RightNow,…
SAP Posts Strong Gains in Ambivalent Market
The fourth quarter of 2002 was a good one for Germany’s SAP ; for the first time it…
IBM, Siebel Broaden Relationship
IBM and Siebel Systems Tuesday expanded their relationship to ensure that Siebel’s customer relationship management software works more…
Outsourcing CRM to Hosted Service Providers Enables SMBs
By Bruce McCracken, Business Writer Small to mid-sized businesses (SMBs) are implementing or evaluating CRM in droves. With…
Microsoft CRM Arrives
Microsoft’s long-awaited customer relationship management (CRM) software is here. The software giant today announced the North American availability…
E.piphany Strikes Deals With IBM and BEA Systems
Looking to meet customer demand for an open-standards based customer relationship management (CRM) solution, E.piphany Inc. , a…
Follow That Customer
CRM at the Speed of Light By Paul Greenberg 480pp. Berkeley, CA: McGraw-Hill. $29.99. What’s the simplest way…
CRM by the Dashboard Light
Applying the adage “a picture paints a thousands words” to tracking sales pipelines, Salesnet — a Boston-based Web-native…
Education as a CRM Tool
Employees are more loyal to companies that invest in their education. Can we extrapolate this idea and say…
CRM Comes to Wall Street, Part 5
In parts one and two, we covered some of the important trends driving wealth management strategies in the…
CRM Comes to Wall Street, Part 6
In parts one and two, we covered some of the important trends driving wealth management strategies in the…
Microsoft CRM Release Hits Speed Bump
Microsoft’s eagerly-anticipated entry into the mid-market CRM market has hit a speed bump with technical hiccups pushing back…
Weekly Review: Salesforce.com Envy Abounds
Everyone in the ASP business agrees that conventionally installed packaged software is obsolete. So when Salesforce.com issued a…
SBC, Amdocs Negotiating Multi-Year Deal
Voice and data giant SBC Communications is negotiating a multi-year deal with billing and customer relationship management software…