CRM Comes to Wall Street, Part 4
In parts one and two, we looked at structural trends behind the wealth management craze in the securities…
CRM
Who Are Your Best Customers?
Do you know who your best customers are? (Some of you will admit you don’t. You probably attribute…
CRM Comes to Wall Street, Part 3
Parts one and two covered trends in investor psychology and structural industry changes driving the wealth management craze.…
Upshot Ties CRM to Microsoft Outlook E-mail
Looking to out-Microsoft Microsoft when it comes to customer relationship management (CRM) software, Web-based CRM ASP Upshot today…
CRM Comes to Wall Street, Part 2
In part one, we covered the widespread shift in investor psychology driving the wealth management trend. In this…
The Four Perils of CRM and How to Avoid Them
The facts of life regarding Customer Relationship Management (CRM) are both shocking and remarkable. On the plus side,…
CRM Comes to Wall Street, Part 1
Wealth management is a trend sweeping the securities industry. Readers of this column would call it something else:…
Siebel and IBM Launch Customer Support Center
San Mateo, Calif.-based Siebel Systems, Inc. and IBM unveiled a joint customer support center in Europe Tuesday geared…
Microsoft, Siebel Aim for Application Integration
Microsoft Monday announced a “major expansion” of its strategic relationship with Siebel Systems , under which the two…
CRM – A Changing of the Guard: Part 2
By Bruce McCracken Kliklok-Woodman International LTD faced a dilemma of many specialized manufacturing firms in CRM deployment. It…
Siebel Snuggles Closer With HP, BEA
Siebel Systems Monday reaffirmed its position as a major e-business player by allying itself even closer with its…
CRM – A Changing of the Guard: Part 1
By Bruce McCracken The promise of technological tools in customer relationship management (CRM) to be a magic wand…
Prognostication Scorecard, Part 3
This is the last of a three-part series that looks back at some industry forecasts I made when…
Big Blue Eyes CRM Mid-Market
With Microsoft casting its considerable shadow over the market, IBM announced a partnership with Clear Technologies to target…
Upshot Puts Sales Execs on Alert
Upshot Corp., a Mountain View, Calif.-based provider of Web-based customer relationship management (CRM) services, yesterday announced Upshot Alerts,…
Salesforce.com Takes a Team Approach
In a move that seems a bit of a departure given its recent aggressive push into the enterprise…
Prognostication Scorecard, Part 2
This is the second of a three-part column that looks back at some industry forecasts I made when…
CRM – Failed Deployments…Frequent Autopsy Results
By Bruce McCracken Ask a dozen business people about what customer relationship management (CRM) is, and half of…
Risking Customer Relationships for Higher Prices?
A new report from Charlottesville, Va.-based analyst firm CIR says optical-networking vendors “by and large” have yet to…
Bullhorn Trumpets New Investment
Bullhorn, a Boston maker of customer relationship management (CRM) software for the staffing industry, has raised its second…
NetLedger Enters CRM Fray
While Web native customer relationship management (CRM) ASPs start to swim up channel in hopes of reaching enterprise…
SAP Launches New Version of mySAP CRM
As Web-native customer relationship management (CRM) ASPs such as Salesforce.com start to take aim the enterprise, independent software…
Salesnet Releases Web Services API
Salesnet, a Boston-based provider of Web-native sales force automation (SFA) software, announced yesterday the availability of Salesnet’s Web…
Prognostication Scorecard, Part 1
When I started writing this column a mere 18 months (but seemingly a million years) ago, I cited…
Prognostication Scorecard, Part 1
When I started writing this column a mere 18 months (but seemingly a million years) ago, I cited…
Please Don’t Shoot the Customer, Part 3
This is the final installment of a three-part series on customer profitability management. To recap part one, though…
Watch Hill Adds Wireless, CRM Vets
Watch Hill Partners, a Providence, R.I., consulting firm specializing in customer relationship management and wireless services, has made…
Case Study: RightNow Technologies/ MarketFirst
Company: RightNow® Technologies is a CRM provider headquartered in Bozeman, Montana. Founded in 1995, RightNow offers tools designed…
Please Don’t Shoot the Customer, Part 2
In this, the second of a three-part series on customer profitability management, we’ll look at a real-life case…
Execs and Accounts for August 5, 2002
CRM integrator Harte-Hanks has retained MindArrow Systems to provide Mazda North American Operations with e-mail marketing and other…
CRM Market Suffers Some Growing Pains
The bloom is off the customer relationship management (CRM) rose — at least a little bit — according…
Bigfoot Interactive, Fujitsu in CRM Deal
E-mail marketing shop Bigfoot Interactive will move into the arena of customer relationship management, through a new deal…
Please Don’t Shoot the Customer, Part 1
Conventional wisdom says if you can’t make money on some types of customers, dump them — preferably by…
UpShot Adds $10 Million to Complete Funding
UpShot Corp., a Web-based customer relationship management (CRM) application provider, today announced that it has closed its latest…
Case Study: Bell Mobility/E.piphany
Company: Bell Mobility is a division of Bell Canada, itself part of BCE, Canada’s largest communications company. BCE…
CRM For Everyone
On the heels of closing its purchase of business-applications software company Navision, Microsoft gave a sneak peek at…
Salesforce.com Speaks the Language
In a move to help it better span the globe with its online customer relationship management (CRM) service,…
I Don’t Know You: CRM for the Anonymous Browser
Can a Web site be personalized for someone you don’t know anything about? Companies ask people like me…
Asia’s 2001 CRM Revenues Grew 7.8 Percent
Based on the latest findings by Frost & Sullivan, collated through interviews with at least 250 interviewees comprising…
Cape Clear Integrates Salesforce.com
Stating that the new era of integration has begun, Web services infrastructure software provider Cape Clear Software, today…
CRM Needs a Team to Succeed
Customer relationship management (CRM) solutions can prove to be invaluable to an enterprise — but only when used…
There’s a New CRM Kid in Town
When it comes to customer relationship management (CRM) software, pureplay ASPs and telcos that butter their bread by…
Salesnet Extends App, Reaches for Enterprise
Given the taste of success Web-native ASPs in general and sales force automation (SFA) ASPs in particular have…
Case Study: Raindance Communcations and Salesnet
By Alison Harris Company: When Raindance Communications was founded in 1997, its primary focus was delivering video streaming…
Innovent Buys Reportability.com
In a merger of IT consultants and integrators, Innovent Solutions, of Los Angeles, has bought Reportability.com, of Boston,…
To CRM or Not CRM?
How enamored companies are with CRM apparently lies within the definition. Customer relationship management is a broad term,…
Japan’s CRM Market To Hit $6.8 Billion By 2006
The customer relationship management (CRM) solution market in Japan is expected to grow at a compound annual growth…
Case Study: IBM and Siebel Systems
Company: Everyone knows IBM. This multinational technology company has been leading industries for years. With almost 320,000 employees…
UpShot Mixes CRM With Microsoft Office Apps
For customer relationship management (CRM) software to be effective, salespeople have to use it. Sounds simple enough. However,…
SAP Shakes Up U.S. Operations
Facing stagnant growth in U.S. corporate spending, German software giant SAP overhauled its U.S. operations and named Leo…