CRM

Customer relationship management (CRM) software firm Siebel Systems scored a deal to power the database management system for…

This three-part column is about the birth and death of the CRM fad. In parts one and two,…

News, financial data and tech company Reuters is teaming up with San Mateo, Calif.-based business software firm Siebel…

Jamcracker and Salesforce.com are two pioneers of the ASP industry, but neither company has spent much time looking…

Company: Sanlam Life is a subsidiary of the Sanlam Group, one of South Africa’s biggest financial services companies,…

In an industry not known for promoting the shy, quiet types, Tom Siebel stands out. His arrogance and…

Quadstone‘s 9-month search for a permanent CEO has ended. The Boston maker of customer relationship management (CRM) software,…

Company: The Regence Group is a company composed of four different health plans in four different states: Regence…

This three-part column is about the birth and death of the CRM fad. In part one, we looked…

France Telecom Monday tapped Cambridge, Mass.-based ATG Inc.’s Enterprise Commerce and Portal Suite to support its personalized, e-business…

It can be a complex world when mobile devices need to access enterprise-based customer relationship management (CRM) applications.…

The worldwide customer relationship management (CRM) services market is expected to rise as much as 15 percent in…

The National Football League has tons of equipment: helmets, shoulder pads, cleats. But now it has some new…

Many corporations exhibit bizarre behavioral extremes when dealing with consumers. Some businesses spend a fortune striving to engage,…

Unilever Philippines went live with mySAP CRM (customer relationship management) on January 2 this year, following a three-month…

Salesforce.com, a customer relationship management (CRM) ASP, today announced that Wyse Technology, a leading supplier thin clients, will…

Chordiant Software Tuesday said it has acquired OnDemand, Inc. for $12 million in cash. The Cupertino, Calif.-based Chordiant,…

Recently I was training a group of sales representatives from a software firm on the use of a…

net.com which equips service providers with networking tools, Wednesday said an advanced version of its netShare Knowledge Base…

Bellevue, Wash.-based Onyx Software Corp. Wednesday announced the general availability of Onyx Partner Portal (OPP) 3.0, it’s Web-based…

Chief Financial Officer Andrew Hyde has quietly departed online CRM company Salesforce.com Inc., the second top exec to…

Tipper Tie, Inc. and Canada Post Corp. were the recipients of CRM Excellence Awards presented at the Gartner…

Pivotal Corporation added The Bankers Bank to its customer roster this week with the implementation of a contact…

Germans who utilize their online postal service, Deutsche Post, will be receiving more personalized service, thanks to CRM…

KANA Wednesday says it has inked a deal that puts its customer relationship management (CRM) tool in the…

The name sounds laidback, but White Pajama is strictly business. The Hayward, Calif.-based customer relationship management (CRM) software…

Looking to bolster its balance sheet, embattled Homestore Tuesday agreed to sell its ConsumerInfo.com unit to Experian for…

Here are some recent customer wins by notable CRM vendors: ZAMBA and Volkswagen ZAMBA Solutions will drive Volkswagen…

Bill Stobbard is not one of those IT managers who buys the idea that small software vendors are…

Continuing its campaign to aggressively target the enterprise resource planning (ERP) market, Salesforce.com, a provider of Web-based saleforce…

Siebel Systems, Inc. expands its line of industry-specific solutions with Siebel eMedia 7 and Siebel eCommunications 7 for…

Internet measurement firms RedSheriff and SageMetrics will be partnering to jointly better promote their services to business clients.…

Industry experts warn that a prudent approach to CRM could save companies undue hassle. Hoping to cash-in on…

Boston-based IT consulting firm, Aberdeen Group, has released their annual report, “What Works: Ten Significant CRM Implementations of…

Want to generate more sales from an e-commerce site? Beef up your electronic customer relationship management (eCRM), according…

Microsoft made good on its threat to expand its enterprise software offerings with a new customer relationship management…

Salesforce.com aims to become the world’s first “enterprise automation utility” by delivering, customer relationship management (CRM), sales force…

These are strange times indeed. Much to my surprise, I now find myself on another team entirely in…

Integration software developer webMethods, Inc. is launching two new groups targeted at driving and maintaining customer success. The…

KANA Tuesday says it is making space in its dance card for U.K.-based Broadsystem. The two companies say…

Online CRM service provider, salesforce.com, continues its globalization efforts with the introduction of German and Japanese language versions…

Watch Hill Partners, a Providence, R.I., technology advisor focused on customer relationship management (CRM), has bought Encore Consulting…

Salesforce.com, the San Francisco-based online customer relationship management (CRM), ASP, today announced that Le Meridien, the luxury hotel…