CRM

Wheelhouse, a Burlington, Mass., maker of customer relationship management software, has hired Frank Chisholm, former EasyAsk president and…

ManagedOps, a Bedford, N.H.-based ASP wholesaler, announced today that it will offer its Managed Operations oursourcing service for…

Open University, the United Kingdom’s largest academic institution, will improve communication with its 150,000 online students through KANA…

More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they…

Extended Systems , a provider of mobile data management and wireless connectivity solutions, has acquired AppReach, Inc., a…

San Francisco-based CRM solution provider, salesforce.com, has been hard at work with new releases and strategic alliances while…

by Sarah L. Roberts-Witt At the turn of the last century, companies didn’t agonize over weighty terms like…

A joint bid from CRM solution provider Onyx® Software Corporation and global professional services firm Deloitte Touche Tohmatsu…

In my last two articles, I discussed the “Myth of ROI.” In this installment, I’ll disclose the key…

Melanie Bell, the former number one regional vice president of sales at Siebel Systems, has been appointed to…

DCI’s CRM Conference & Exposition concludes today in Chicago where consulting firm ISM, Inc. announced the Top 30…

eConvergent, Inc. unveiled its flagship enterprise CRM integration platform, eMergeTM, designed to connect CRM products and disparate sources…

Salesnet, a Boston application service provider (ASP) focused on sales force automation software (SFA), has raised $7.8 million…

Salesforce.com, a provider of online customer relationship management (CRM) software, announced today that it plans to offer new…

Sony Pictures Digital Entertainment has officially entered the SPIN zone with the formation of a new web hosting…

Florida Water will implement solutions from Aspect Communications Corporation in an effort to improve service to the customers…

Going to Las Vegas is like an out-of-body experience. Wandering amid the miles of neon, one searches for…

As more enterprises design and install CRM systems, they’re learning that “privacy” must discussed in the same sentence…

Dimension Data Holdings, plc, a London-based systems integrator with U.S. headquarters in Reston, Va., is working with Harvard…

Siebel Systems, Inc. has enhanced and improved a component in its arsenal of e-business applications. Siebel eConsumer Goods…

In the first part of “The Myth of ROI,” I discussed the truth behind the customer relationship management…

Onyx Software Corp. , the Bellevue, Wash.-based provider on online Customer Relationship Management (CRM) solutions, today announced that…

Customer relationship management (CRM) software maker E.piphany Tuesday says chief operating officer Bill Walsh will be leaving the…

Kana , which provides “external-facing eCRM solutions,” said it has licensed the Jabber Communications Platform (JCP) from Jabber…

Onyx Software , the Bellevue, Wash. provider of customer relationship management (CRM) applications, Tuesday announced financial results for…

In the past costly customer relationship management (CRM) software was exclusively the domain of large affluent corporations –…

In a merger of New England customer relationship management (CRM) firms, Pegasystems , of Cambridge, Mass., is buying…

Small and medium-sized businesses (SMB) could be a major force in the software market, according to Jupiter Media…

Salesforce.com, a provider of customer relationship management (CRM) software, today announced that online solution has been deployed by…

Siebel Systems, Inc. , the San Mateo, Calif.-based provider of eBusiness applications software, today announced results for the…

Blue Martini Software Wednesday says it has named Robert Cell as its new chief financial officer. Cell assumes…

New kid on the CRM block, Arcidea, has purchased the assets of IT Factory’s Atlanta and Cincinnati operations.…

One of the greatest misconceptions about CRM software packages is the popular belief and expectation that, by installing…

Chordiant Software , which makes customer relationship management (CRM) software, Tuesday updated its application to version 5.0. The…

In addition to demonstrating it’s new retail solution, Blue Martini Software, Inc. announced the results of an e-mail…

By Erin Joyce AT&T and consulting firm Accenture have signed a $2.6 billion outsourcing agreement designed to cut…

Onyx Software , a provider of customer relationship management (CRM) applications, says it will not reach the break-even…

Online conference management provider Bluedot Software says three is the magic number for its next generation eConference management…

Onyx® Software Corporation has a new reason to smile since the company was chosen to develop a CRM…

Neil Follett will manage the European operations for Applix, Inc., developer of the iCRM collaborative suite of solutions…

Based on prevailing practices in Corporate America, one would think the key to effective management in an unstable…

Research and benchmarking firm Best Practices, LLC has released a new study, “Countdown to Customer Focus: A Step-By-Step…

By @NY Staff Digital Payments Play AllCharge Gets $3.4 Million AllCharge, which makes online payment technology for digital…

Adding to a growing list of healthcare customers, Salesforce.com, the San Francisco, Calif.-based provider of online customer relationship…

A customer relationship management (CRM) program must accumulate large amounts of data to be effective but many Internet…

Georgia-based Arcidea, LLC has entered the arena of customer relationship management software solutions, officially launching its business today.…

Spending on customer relationship management (CRM) technology will remain flat over the next two years, as companies look…

If its published numbers are correct, sales force automation ASP Salesnet may be on the verge of becoming…

YellowBrix has appointed Sharon Collins as vice president of sales, where she will be responsible for developing the…