Onyx Takes Regence Group Live With CRM
Bellvue-based Onyx Software Wednesday announced that The Regence Group, a Portland, Ore.-based health insurance affiliation, has gone live…
CRM
The Three Most Valuable Lessons Learned, Part 2
In the first article of this three-part installment, we looked at the most valuable lesson learned to date…
Indian CRM Firm Raises US$9m In Series B Funding
India-headquartered CRM vendor CustomerAsset has ended its latest round of funding to come away with US$9 million, a…
Survey: Gap in CRM Perception between Consumer and Company
PwC ConsultingTM, a business of PricewaterhouseCoopers, has released the results of the Multi-Channel Value Quantification survey. Conducted in…
Seeing CRM Success
Research released by advisory and analysis firm Gartner, Inc. indicates that companies who aim to be successful in…
How to Build Customer Relationships Online
Marketing is not just about getting an order, it’s about getting a customer and keeping them. Nurture your…
Hochauser Will Take Helm at Harte-Hanks
Harte-Hanks Inc., the Texas-based global marketing company that provides CRM and related solutions, announced that Richard M. Hochhauser…
Putting the P Into e-CRM
By Chris McTiernan One thing that amazes me about our reliance on software to help us is the…
IBM Introduces CRM Management Services
IBM has released a new offering into the CRM space. IBM CRM Management Services is designed to help…
Barber Joins AMC Technology
AMC Technology has named Noel Barber to lead the company’s development team as director of software development. In…
PwC Consulting and Sun Announce CRM Initiative
PwC Consulting, a business of PricewaterhouseCoopers, and Sun Microsystems, Inc. will join together to capitalize on their individual…
The Three Most Valuable Lessons Learned, Part 1
By my reckoning, we’re now in the third stage of the customer relationship management (CRM) evolutionary cycle: the…
Chordiant Names Two To New Posts
Chordiant Software , which makes customer relationship management (CRM) software, says it is adding two software industry veterans…
Siebel Selects Support.com Solution
Support.com Inc.’s Resolution Suite software platform has been chosen by Siebel Systems, Inc. to automate support operations and…
New Release from DataDistilleries
DataDistilleries has released the latest version of its CRM integrated suite, designed to enable companies to identify opportunities…
Onyx Makes London Connection
Winning a unique contract in the United Kingdom Onyx Software Corp. , the Belleview, Wash.-based supplier of customer…
RightNow Appoints Sean Forbes
RightNow Technologies, a provider of Web-based customer service solutions, has hired Sean C. Forbes as the company’s vice…
eCRM @ Internet World
The Fall 2001 eCRM Conference and Exhibition will be sharing space with Internet World this year at New…
Consulting, Integration Firms Stake Claim to CRM Market
While economic conditions appear to have forced some companies to delay projects or reduce the scope of implementation,…
Aberdeen Looks at What’s Next
Market analysis firm Aberdeen Group reviews some of the advances in CRM software and methods, and outlines the…
E.piphany Scores Big Retailers
E.piphany, Inc. rang up a couple of major customers for its call center and customer relationship management solutions…
Siemens and Deloitte Consulting Form Joint Effort
Deloitte Consulting and Siemens Enterprise Networks LLC, a subsidiary of Siemens AG, have entered into an agreement to…
Fujitsu Subsidiary Deploys Salesforce.com
Salesforce.com added another win to its growing client list. Most recently, USA Today and Dow Jones Newswires have…
Kana Secures Additional Cash
Kana , a Menlo Park, Calif., maker of customer relationship management software with a major presence in Manchester,…
Gazelle Gets Green
Gazelle Systems, a Newton, Mass., provider of customer relationship management software for restaurants, has raised $3.25 million in…
The Only Way Is Up
Boston-based research firm Aberdeen Group has released a new report, “Worldwide CRM Spending Forecast and Analysis 2001-2005,” that…
Taking the Pledge for CRM Success, Part III
This represents the third and final part of a three-part open letter to corporate executives who are struggling…
USA Today Chooses Salesforce.com For CRM
Adding to its existing portfolio of media customers, Salesforce.com, the San Francisco, Calif.-based provider of online customer relationship…
CRM Crystal Ball
Professional services firm Braun Consulting, a company that provides its clients with the strategy and technology to deploy…
Customer Relationship Management Goes Mobile
Analysts and vendors agree: the time may finally be right for mobile CRM. One of the paradoxes of…
CRM Gets Lift from Financial Sector
Investment in customer relationship management technologies by retail financial institutions will drive healthy growth of these tools through…
See and Say CRM
Eyretel, a supplier of customer contact recording and analysis solutions, has applied its expertise to call centers with…
How Salespeople Can Improve Value
My last column solicited suggestions for a new data analytics acronym. I got enthusiastic responses. One was suggested…
Applix Seeks Customers in Asia
Customer relationship management (CRM) software maker Applix has released versions of its product in Japanese, Korean and Chinese…
Avoiding the Lime Green Mistake
by Andrea Maywhort, customer intelligence expert, Truis Corporation Have you heard the one about the vice president of…
CRM in One Step
Increasing emphasis on customer relationship management (CRM) issues necessitates that all e-commerce sites have effective methods for customer…
Peppers and Rogers Bring Class to the Web
Norwalk, Conn. consulting firm Peppers and Rogers Group has introduced an eight-module, customizable e-learning CRM program designed to…
Four Guiding Principles
A new report from e-business solutions provider, Unisys Corporation, entitled “Getting Started with CRM” provides an overview of…
Taking the Pledge for CRM Success, Part II
This is the second of a three-part open letter to corporate executives who are struggling with making CRM…
Siebel Develops Homeland Security Package
Building on its powerful customer relationship management software, Siebel Systems Inc. has introduced a product designed to help…
SAP Sizzles, Siebel Fizzles
Tom Siebel played coy at his company’s last financial analyst call, but the fix was already in. The…
Giving Up on E-CRM?
It wasn’t long ago that the Internet was going to change direct marketing as we know it. The…
Look Before You Jump
In the competitive environment of today’s business world, companies have to do something different to service their customer…
E.piphany Lands Latin American Customers
Latin American companies, ABN Amro, Banco Um, Datamidia, Grupo Aval, and Sony Latin America, have recently chosen applications…
Getting CRM Right the First Time
By Adam Honig, president of Akibia Consulting Its your salesman’s worst nightmare: unwittingly walking into a sales call…
Salesforce.com Gains New Sr. VP
Online CRM provider Salesforce.com has appointed Frank van Veenendaal to its executive management team as Senior Vice President…
‘ACRA’ Defined, Part 2: Conversion
“Conversion” is a funny word when placed in the Internet marketing context. If we think about conversion from…
Nashville Adopts CRM Strategy
In what is becoming a trend among local agencies, Metropolitan Nashville Government and Davidson County (Metro Nashville) will…
Departure For Salesforce.com Head
Saleforce.com the San Francisco, Calif.-based provider of customer relationship management (CRM) services, has parted ways with John Dillon,…
Who Needs An Acronym? We Do
In these tough times for marketing and technology, we could really use another acronym. I mean it. A…