Taking the Pledge for CRM Success, Part I
This is an open letter to all you corporate executives out there who are grappling with the hoary…
CRM
Return Path, Veripost Merge
Two competitors in the nascent “e-mail change of address” arena will band together to offer a single service…
Group 1 to Acquire Vision-R eTechnologies
Customer relationship management firm Group 1 Software (NASDAQ: GSOF) has entered into a letter of agreement to acquire…
Onyx and Avanade Buy a House
Early adopters of the Microsoft® .NET My Services program, Onyx® Software Corporation and technology integrator Avanade, will collaborate…
Blue Martini Down Under
Australia’s leading wholesaler of grocery, general merchandise, liquor and tobacco, Metcash Trading Limited Australasia, has chosen Blue Martini…
divine Acquisition
In an effort to enhance its customer interaction management (CIM) offerings, business service solutions provider, divine, inc. has…
Social Services Value CRM Too
Big businesses are not alone in their quests for effective customer relationship management techniques. New Hampshire Department of…
Vertical Alliance’s Biggest Fan
Vertical Alliance, Inc., a Philadelphia-based company specializing in customer interaction and ticketing solutions for the sports, media and…
Furthering Relationships Without Fueling Distrust
It is a basic principle of sales and marketing: The better we understand our customers’ interests, goals, needs,…
New Offering from PwC Division Touts Consistent CRM
PwC ConsultingTM, a division of financial services organization PricewaterhouseCoopers,has released CRM ACCEL — a complete CRM program designed…
Surebridge Assured With Q3 Success
Surebridge Inc., the Lexington, Mass-based provider of outsourced enterprise application solutions, today announced CRM, ERP and eBusiness customer…
360� in Vegas
Customer 360° Conference & Expo Fall 2001, formerly CRM/Support Services, is scheduled for November 12-15, 2001 in Las…
Salesforce.com Helps Integrate CRM
Salesforce.com, the San Francisco, Calif-based online customer relationship management (CRM) firm, today announced a strategic partnership with Data…
Condensed Cycles
Oracle recently unveiled a new application that’s designed to shorten product release cycles and enhance CRM functionality. Oracle…
PeopleSoft Offers Up Trifecta Of Announcements
E-business software maker PeopleSoft (NASDAQ:PSFT) Tuesday made three different announcements that are expected to expand its offerings in…
CornerBank Deploys SEDONA’s Intarsia
SEDONA® Corporation will bring CRM expertise to CornerBank, a $170 million community bank with six branches in Kansas.…
CRM Tops Gartner’s List of Four Technologies for the Future
Analysts from Gartner, Inc. (www.gartner.com), kicking off the company’s Gartner Symposium/ITxpo 2001, which is running in Florida this…
‘ACRA’ Defined, Part 1: Trawling for Customers
I’ve come up with an acronym that I believe encapsulates and encompasses the full spectrum of our marketing…
Siebel Announces Microsoft Integration
Microsoft Corp. (NASDAQ:MSFT)and Siebel Systems Inc. (NASDAQ:SEBL) today announced the integration of Siebel 7, the latest version of…
Must Haves vs. What’s Nice to Have for CRM Project Management, Part II
In my last column, I described some “requirements” that many project management experts describe as essential to success…
Pegasystems Personalizes Wealth Management
Pegasystems Inc. has developed a method for personalizing wealth management, enabling financial services organizations to deliver cost-effective, multi-channel…
Amdocs Buys Nortel’s CRM Assets
In a bid to become a leader in the Customer Relationship Management (CRM) market, St. Louis, Mo.-based Amdocs…
Online CRM Training from Yahoo!
Yahoo! Inc.’s business communications division, Yahoo! Broadcast Services, has unveiled the Yahoo! Training Management Studio. The new service…
Siebel Solidifies CRM with 7
Siebel Systems, Inc. has introduced its newest offering — Siebel 7 — a fully integrated suite of applications…
Siebel Acquires nQuire Software
Siebel Systems Inc. said Monday it will acquire privately-held nQuire Software Inc. and will integrate and ship nQuire’s…
I Have a Dream: CRM on a Personal Level
Earlier this week, my work came to a screeching halt because of the very aggressive Nimda virus. I…
Roundarch Collaborates with Broadvision
Customer relationship solution providers, BroadVision, Inc. and Roundarch will collaborate to expand BroadVision’s Solution Value Proposition (SVP) program.…
CRM, Yes, But Don’t Forget to MRC
Have you been bombarded, like I have been, with the latest buzz suggesting we should spend our time,…
Salesforce.com Introduces New CRM Features
Salesforce.com, a provider of online customer relationship management (CRM) solutions, today announced an upgraded version of its Web-based…
Microsoft Signs on Quaero as Partner
CRM solution provider Quaero LLC has been added to the roster of Microsoft’s Certified Partner Program and was…
Telematics as CRM Tool
GartnerG2, a research division of advisory firm Gartner, Inc., released a new report, “Telematics Services: An Audience Builder,…
Must Haves vs. What’s Nice to Have for CRM Project Management, Part I
Having recently attended a CRM project management conference, I was struck by the convergence of recommended methodologies and…
KANA’s New VP Is One For The Americas
KANA (NASDAQ:KANA) Tuesday says Martin Onofrio is joining its executive team as senior vice president of the Americas.…
Gartner CRM Summit Concludes
Research and advisory firm Gartner, Inc.’s CRM Summit Fall 2001 concluded last week with a revealing look into…
Knowing When to Say, “Goodbye”
Customer relationship management (CRM or eCRM) has become critical to e-commerce and companies that are successful at implementing…
TeleTech Authorizes Stock Repurchase Program
In a move initiated by recent tragic events and economic uncertainty, global customer relationship management (CRM) solutions provider…
Forbes.com Deploys PurpleCRM
Forbes.com, the online component to the business magazine, will power its sales force automation (SFA) with PurpleCRM from…
Active Decisions Names Startup Veteran To VP Post
Active Decisions Monday named Rick Maddox as its vice president of worldwide sales. The Burlingame, Calif.-based company specializes…
Avoiding CRM Pitfalls
Two research firms recently suggested ways in which to avoid CRM disasters. “Around 70 percent of CRM projects…
RBC Royal Bank Taps Unica
Unica Corp. of Lincoln, Mass., a provider of CRM and marketing automation software, announced that RBC Royal Bank…
Inside Edge
In the offline world, sophisticated marketing practitioners link their brands to their customers through a variety of direct…
Learning the Language
If the new digital lexicon often leaves you confused, we have the perfect solution. The eCRM Glossary will…
iForce Rules
An expanded relationship between Sun Microsystems, Inc. and Pegasystems Inc. — part of the iForceSM program — will…
The Silver Lining To The Economic Slowdown
While many pundits predicted earlier this year that CRM — due to its strategic importance — would be…
Advertising.com Standardizes on Siebel
In preparation for an expected growth in Internet advertising revenue in the United States, Advertising.comSM, Inc. will standardize…
IBM Hosts Firstwave’s CRM Package
Aiming to deliver Internet-native customer relationship management (CRM) software to small and medium businesses, CRM software provider Firstwave…
Xchange Secures Funding of $20.5M
Exchange Applications Inc. (NASDAQ: EXAP), a Boston maker of customer relationship management software now doing business as Xchange…
SAS and Blue Martini Collaborate
Customer relationship management (CRM) application providers SAS Institute and Blue Martini Software Inc. will join forces in a…
E.piphany Added to EDS Alliances
EDS has signed a three-year, worldwide master software licensing deal with E.piphany, Inc. allowing them to become a…
Guaranteed CRM
Interact Commerce Corporation’s SalesLogix QuickStart is offering a money-back guarantee to its small business customers if the customer…