CRM

KANA (NASDAQ:KANA) Wednesday says it has named technology industry veteran Tanya Dins as its chief information officer. The…

Financial news provider Dow Jones Newswires will standardize its North American sales and customer support operations on salesforce.com’s…

Pivotal Corporation has appointed Bo Manning as president and CEO of the company, replacing co-founder, Norm Francis. Francis,…

Before you sign off on that million-dollar customer relationship management (CRM) project, I recommend testing your company’s customer…

PeopleSoft Monday says it has completed its acquisition of intellectual property and certain assets of Hayward, Calif.-based Cohera.…

By Clyde Foster, president and CEO of eConvergent Today’s customers communicate with e-businesses through multiple media channels, often…

PeopleSoft Thursday says it has signed a a $10 million customer-relationship-management software contract with the Internal Revenue Service.…

Astute Solutions has added The Toro Company and Gage Customer Service to its client roster with the deployment…

Businesses have long realized that not all customers are created equal. But, thanks to digital processes technology, they…

Relizon, a Dayton, Ohio, customer relationship management (CRM) specialist, will buy Epsilon, a Burlington, Mass., marking software firm,…

Aspect Communications Corporation’s Aspect® Contact Server will be the customer relationship management (CRM) application of choice for Corel…

Analysts and vendors agree: the time may finally be right for mobile CRM. One of the paradoxes of…

E-mail marketer yesmail.com is aiming to beef up its capabilities in CRM, as the customer acquisitions space sees…

By Susan Solomon At the health system where I work, one of the first things we do with…

Research and advisory firm Gartner, Inc. will present its first CRM (customer relationship management) Excellence Award to recognize…

A significant challenge facing companies today concerns investment in electronic customer relationship management (e-CRM) solutions. There are a…

According to industry analyst firm IDC, the customer relationship management (CRM) market is expected to generate over $14…

By asia.internet.com staff CRM consultant and solutions provider SurfGold has appointed reseller XVizion, a Hong Kong-based distribution and…

Customer management relations software developer Group 1 Software (NASDAQ:GSOF) has appointed Tim R. Waggoner to the newly created…

By Chuck Sykes Is there anything you won’t do for your customers? Certainly there is. The low cost…

DIRECTV Broadband Monday answered its DSL customer service needs with the announcement that it is working with San…

Customer relationship management (CRM) software company Commence Corporation has released its newest solution — Commence RM — which…

With all the thousands of details swirling around an e-commerce site, there are bound to be mistakes —…

AvantGo, Inc. (Nasdaq:AVGO) said Monday that it has started shipping a sales force automation application for Palm, Pocket…

I always laugh when some so-called "CRM Guru" denounces hidebound, greedy, stupid corporate executives who refuse to re-align…

by Kim MacPherson In an ideal world, effective customer relationship management (CRM) would be based largely on your…

Seattle-based ASP InstantService, a provider of chat, e-mail, FAQ and other integrated CRM solutions, Wednesday unveiled its new…

By eCRMGuide.com Staff Quaero SpringBoardSM, an outsourcing customer relationship management (CRM) service from Quaero, ensures flexibility for marketing…

by eCRMGuide.com Staff According to a March 2001 survey conducted by Core Group®, Inc., 76 percent of community…

by eCRMGuide.com Staff Interactive entertainment company Nintendo of America, Inc. has selected the customer relationship management (CRM) solution…

Dearly E-Loved, We gather here to bid farewell to the online departed. As they learned, simply tagging “.com”…

Total CRM software application revenues will increase from $9.4 billion worldwide by the end of 2001, to approximately…

by eCRMGuide.com Staff Daleen Technologies Inc., specialists in revenue chain management software, announced plans to integrate its comprehensive…

By boston.internet.com Staff Prodded by poor second quarter results, NetGenesis (NASDAQ:NTGX) will lay off 43 employees, or 19…

By boston.internet.com Staff Xchange (NASDAQ:EXAP), a Boston maker of customer relationship management software, has named Chris Wagner president…

by eCRMGuide.com Staff With e-business longevity few and far between, one million customers can be quite an achievement.…

CRM is the new, cool kid on the block. I’ve even heard that CRM is now the number…

by eCRMGuide.com Staff Hawaiian Airlines, Inc. has selected CHARTER continuumTM, a customer relationship management (CRM) product from Swallow…

The immediate future for mobile CRM (mCRM) applications lies not in connecting business with consumers, but in connecting…

Customer relationship management (CRM) firm iXL (Nasdaq: IIXL) Wednesday says it has inked a deal with chip making…

Ericsson Microsoft Mobile Venture will be the beneficiary of a joint effort by Primus and Onyx® Software. The…

By Christopher Lucas and Krishna Chettayar, Dun & Bradstreet Corp. CRM requires an established company to integrate data…

By Jeffrey Graham Atticus Finch, the wise father in Harper Lee’s “To Kill A Mockingbird,” tells his children,…

by eCRMGuide.com Staff OmniSky Corporation, a global provider of wireless applications and services, will utilize the customer relationship…

by eCRMGuide.com Staff Chordiant Software Inc. has released the Chordiant Selling Director — a product that allows enterprises…

Companies considering viral marketing and customer satisfaction when identifying loyal customers can reduce customer acquisition costs by 27…

By sa.internet.com Staff Dimension Data’s (DiData) South African i-Commerce division reports that it has completed an e-business customer…

By SV.internet.com Staff Fair, Isaac and Co. (NYSE: FIC), which develops online data management systems and services, Friday…

by eCRMGuide.com Staff San Jose, Calif.-based Aspect Communications Corporation has globally released the Aspect® Customer Self-Service (CSS) Feature…