CRM

by eCRMGuide.com Staff Calico Commerce, Inc., a provider of interactive selling software for manufacturers, has entered into a…

by eCRMGuide.com Staff Effective immediately, RMH Teleservices, Inc. has wrapped up a multi-year deal with United Parcel Service,…

A recent study by the Gartner Group’s CRM research group revealed that only a third of the e-tailers…

by eCRMGuide.com Staff According to a new Peppers and Rogers Group white paper titled, “How To Turn Around…

By Larry Caretsky, CEO, Commence Corporation In today’s competitive, customer-driven marketplace, deploying customer relationship management (CRM) technology is…

Palo Alto, Calif.-based Octopus, which makes Meta Applications, Tuesday released the latest version of the customer relationship management…

In a merger of business and technology consulting firms, Seurat Company, of Boston, has bought Hepworth & Company,…

by eCRMGuide.com Staff Mobile infrastructure software and service provider AvantGo has released its first packaged mobile application —…

Two Northern Calif. online companies Thursday say they are partnering to build a better mousetrap – so to…

A survey of nearly 300 North American companies by Harte-Hanks found that more than four of five companies…

By eCRMGuide.com Staff Customer relationship management (CRM) solution provider Minacs Worldwide Inc. has been chosen by General Motors…

By Arthur O’Connor. I recently saw this factoid on a Web site: “Only 1 percent of CRM implementations…

Salesforce.com, provider of customizable customer relationship solutions, has announced a Service Partner Program with strategic North American locations.…

by eCRMGuide.com Staff Kana Communications, Inc. has successfully merged with Broadbase Software, Inc., creating one new entity called…

by eCRMGuide.com Staff Siebel Systems, an e-business applications provider, and information-solutions company Experian, have joined efforts to produce…

By Zhenya Gene Senyak If there’s a bright side to the economic doldrums and the current dot-compression, it…

According to a recent survey of CIOs (chief information officers), more of these executives are focusing this year…

by eCRMGuide.com Staff Research from Internet analysts Jupiter Media Metrix reveals that 74 percent of businesses will spend…

The number of individuals seeking online customer service will jump from 33 million in 2001 to 67 million…

by eCRMGuide.com Staff Frost & Sullivan, a global marketing consulting firm, has concluded new customer relationship management analysis…

Watch Hill Partners, a Providence, R.I., technology consulting firm specializing in customer relationship management (CRM), has raised $3…

Onyx established itself early on as an independent software vendor (ISV) that ASPs could look to for scalable…

by eCRMGuide.com Staff Hyperion, developer of business analysis software, has introduced the Hyperion eCommerce Analysis Suite®, a component…

by eCRMGuide.com Staff Application provider to professional firms, Interface Software has brought another dimension to the customer relationship…

By eCRMGuide.com Staff GartnerG2, the research service component of global advisory firm Gartner, Inc. , has released a…

Why would the National Football League, which sells very little directly to fans and thus has few “customers,”…

by eCRMGuide.com Staff Aspect Communications Corporation, provider of customer relationship portals and contact servers, has made some changes…

by eCRMGuide.com Staff Research and advisory firm Gartner, Inc. surveyed 56 retailers in December 2000 about their 2001…

By dc.internet.com Staff Aspect Communications Corp. (NASDAQ:ASPT) is teaming with eStara Inc. of Reston, Va., to let customers…

Professional services organizations can now benefit from one-stop shopping when they’re in the market for professional services automation…

by eCRMGuide.com Staff Oracle Corp., global e-business software provider, and Dendrite, specialists in worldwide pharmaceutical technology, are collaborating…

InsightShare, an Andover, Mass., provider of collaborative customer relationship management (CRM) software and services, has raised $13.8 million…

At least according to FORTUNE magazine. The magazine has compiled a list of “Cool Companies of 2001” and…

by eCRMGuide.com Staff DA Consulting Group, Inc. (DACG), specialists in adult learning solutions for the corporate environment, has…

CRM industry spending will increase at a compound annual growth rate of 25 percent, from $61 billion in…

by eCRMGuide.com Staff IDC, provider of global research with local content, makes a promising prediction about worldwide customer…

In my last column, I discussed the first of three principles that are common to launching a successful…

REDtone Technology Sdn. Bhd., a computer-telephony solutions provider in Malaysia, has appointed Bass Consulting Sdn. Bhd. as its…

by eCRMGuide.com Staff HEALTHvision, an Internet healthcare company, has introduced a new Web-based customer relationship management (eCRM) program…

Siebel Systems (Nasdaq: SEBL), Monday launched Siebel Sales Handheld with the help of some friends. The San Mateo-based…

San Diego-based enterprise software maker Peregrine Systems Monday moved to acquire IT Service Management and Customer Relationship Management…

by eCRMGuide.com Staff Delano Technology Corporation, developer of customer relationship management (CRM) solutions, has selected ALPNET to localize…

by eCRMGuide.com Staff Global customer relationship management (CRM) provider Onyx Software Corporation announced the winners of the second…

Digital marketing provider ResponseLogic, Inc. will offer version 2.0 of its ADAPTe solution to mid-sized businesses for $25,000.…