CRM

ByArthur O’Connor So much of the reader feedback to this column centers upon the following questions: How do…

One of Dimension Data‘s (DiData) key focus areas is the e-services market, the company revealed at a function…

by eCRMGuide.com Staff Developed by PeopleSoft Inc. and implemented by KPMG Consulting, the new PeopleSoft Customer Relationship Management…

Proper Customer Relationship Management is proving crucial to driving successful e-commerce — nonetheless having the right software isn’t…

by David Fisco Book Information REVIEW: The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management By Ray…

by boston.internet.com Staff Akibia Consulting, a Boston systems integrator specializing in customer relationship management (CRM) applications, has opened…

by eCRMGuide.com Staff Experian®, a global provider of information solutions, has released its customer data integration (CDI) system…

Malaysian e-business solutions provider Neuroweb Sdn. Bhd. has formed a partnership with Art Technology Group (ATG) to be…

ByArthur O’Connor In my last column, I discussed some of the drawbacks in using traditional financial performance metrics…

CRM has moved from concept to reality, but market maturity is still pretty far away, according to a…

The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM.…

E-businesses’ push to connect more effectively with their customers will continue to drive robust spending on customer relationship…

by SV.internet.com Staff The marriage isn’t even official and yet Kana Communications (Nasdaq: KANA) and Broadbase Software (Nasdaq:…

“When employees leave, knowledge is lost forever unless organizations have the proper technology to capture, store, and recycle…

California State University, Fullerton is incorporating electronic customer relationship management (eCRM) into the University Extended Education (UEE) curriculum…

CustomerLinx Corp. of Alexandria, Va., a company specializing in Web-enabled, multi-mode customer relationship management (eCRM) services, has acquired…

By eCRMGuide.com Staff Avaya Inc., a global provider of communications solutions and services, is taking the show on…

By eCRMGuide.com Staff In an effort to alleviate the confusion that some have about customer relationship management (CRM)…

By eCRMGuide.com Staff Since deploying the customer relationship management (CRM) solutions from Kana Communications, Inc. a year ago,…

James Reagan is the new chief technology officer at netDecide Corp., a developer of Web-based wealth management systems…

BroadVision Inc., developer of personalized e-business applications, will standardize its global 300+ person workforce with salesforce.com’s online customer…

Citizens Business Bank, the largest bank headquartered in the Inland Empire area of California, has chosen a customer…

R.R. Donnelley Financial and Grafica.eCRM Corp. have announced a strategic alliance that will benefit companies looking for complete…

According to a recent survey conducted by Critical Research and commissioned by intelligent service software provider Motive Communications,…

There’s great truth to the adage: "You can’t manage what you don’t measure." The trick is in picking…

With the CRM market rapidly burgeoning many companies are implementing large and costly CRM packages – some, however,…

NativeMinds, developer of self-service interaction management software, has partnered with eAssist and Forrester Research to produce a series…

Interactive shop iXL Enterprises is aiming to, well, become less of an interactive shop, by shifting away from…

By Steve Pittenridgh E-commerce may be skyrocketing, but that’s not much consolation to the 80% of companies on…

PeopleSoft (Nasdaq: PSFT), which specializes in e-business applications, Wednesday says Nanci Caldwell is joining the Pleasanton-based company as…

Netonomy, a maker of customer relationship management software for wireless carriers, has raised $15 million in third-round financing…

PeopleSoft Inc. will unveil PeopleSoft 8 CRM (customer relationship management) at their Leadership Summit in Las Vegas, Nev.,…

Spending on customer relationship management (CRM) applications will grow to $10.4 billion by the end of 2001, a…

Onyx Software Corporation will provide the customer relationship management (CRM) component to Encompys, a newly-created venture that supplies…

The 2nd Annual Customer Relationship Management Solutions Conference and Exposition, held May 1-3 at the Jacob K. Javits…

Marketers have many ways to influence customers’ purchasing behavior and decisions. They start with advertising aimed at acquiring…

"We see this as a terrific opportunity because SkillsVillage is a leader in the services space and accelerates…

The San Francisco Giants will be utilizing the customized e-mail marketing and relationship management solutions of TouchScape Corp.…

Emtera Corp., which provides mobile customer relationship management (mCRM) solutions for the retail industry, has completed its initial…

In my last column, I wrote about how personalization technologies have impacted business practices, and I discussed the…

Customer-focused solutions provider Broadbase Software, Inc. will be mapping the way for the visitors of randmcnally.com, the online…

Convincing potential customers that it’s safe and prudent to hand over their business data is a challenge for…

Customer relationship management (CRM) is being rapidly embraced as a key strategy for business in the Asia Pacific…

InfoWorld, a weekly magazine that analyzes enterprise technology and strategies, conducted a recent survey which examined the positive…

To be really effective with your customer relationship management (CRM) efforts, it’s important that all the support channels…

As global vice president of customer relationship software company BroadVision, Bartkiewicz has helped some major names in business…