Sun and PeopleSoft Partner on CRM
Sun Microsystems and PeopleSoft have announced a strategic alliance to deliver scalable, Internet-ready CRM solutions targeted at the…
CRM
Onyx Debuts New Platform
E-business enterprise application provider Onyx Software Corp. (Nasdaq: ONXS) Wednesday (April 25) debuted a new XML-based platform designed…
CRM Helper
Customer relationship solution provider, Quaero, LLC, announced the release of a new product designed to help key decision-makers…
Oracle’s Innovation Allows for Global CRM in 90 Days
Minimalism and simplicity are in, according to Oracle® as they make great strides in "Winning the War on…
Financial Institutions Bank on eCRM Solutions from eSupportNow
Online customer care solutions provider eSupportNow has released a series of electronic customer relationship management (eCRM) tools designed…
Jeff McDermott Addresses Venture Capitalists
By atlanta.internet.com staff Jeff McDermott, president and CEO of CustomerLinx Corp., was a guest speaker and moderator at…
BEA Teams with Peppers and Rogers Group for CRM Strategy Workshop
BEA Systems, Inc., a global e-business infrastructure software company, has partnered with management consulting firm Peppers and Rogers…
Onyx, AvantGo Ally On Mobile CRM
“The market demand is real and we think we’ve got a silver-bullet solution.” Two well-known players in the…
Microsoft Reports Revenues, Focuses on CRM
Microsoft Corporation announced today that its revenue for the third quarter is $6.46 billion, a 14 percent increase…
Personalization: Coming Full Circle, Part I
We’ve come a long way in personalization. So far, in fact, that in many ways we’re right back…
Quantum Chooses a Bright CRM Solution from Broad Daylight
Data protection provider Quantum Corporation has decided that the choice is clearly visible — they will utilize the…
CRM Software Now Has a Voice
“We firmly believe these applications will change the way companies do business.” PeopleSoft Inc. has teamed up with…
Virtual Salesforce
Imagine having some of these conversations with your online customers while they shop from your site: "We have…
Onyx Delivers CRM Services to Airborne Express
Provider of worldwide distribution solutions Airborne Express has selected Onyx Software Corp. to deliver the customer relationship management…
Clarent Brings a New Voice to Oracle
Internet protocol (IP) communications specialist Clarent® Corporation announced the integration of Oracle’s Service Delivery Platform (SDP) software into…
Aberdeen’s CRM Top Ten
Aberdeen Group, a market analysis firm that helps information technology (IT) vendors establish a leading presence, has published…
How ’bout a Little Good News?
CustomerLinx Corp., specialists in providing Web-enabled, multi-mode electronic customer relationship management (eCRM) solutions, has received an infusion of…
CRM Technology Shouldn’t Be an Impulse-Buy — Even When Heavily Discounted
Don’t buy just because it’s on sale warns the information technology-centric research and consulting firm META Group. The…
Get Out Your Yardsticks — A New Report Shows How to Measure CRM
According to the financial technology analysis firm, Meridien Research, customer relationship management (CRM) strategies can be measured for…
Kana Snags Broadbase
Looking to bolster its enterprise relationship management (eRM) solutions, Kana Communications Inc. Monday inked a deal to acquire…
Company Hopes to Remedy First Quarter Losses
MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more…
Company Hopes to Remedy First Quarter Losses
MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more…
Sun Forges Key CRM Deal with PeopleSoft
Long-time partners Sun Microsystems Inc. and e-business software maker PeopleSoft Inc. Wednesday embarked on a new global alliance…
Could CRM Provide the Solution to the Economic Downturn?
NORWALK, CT–Peppers and Rogers Group, the management consulting firm that specializes in customer-focused business issues, is advising worried…
Quadstone Increases CRM Connectivity with New Connector Program
BOSTON, MA–In an effort to improve analytical and operational customer relationship management integration, Quadstone — a provider of…
The Multi-Layered CRM Solution from Teradata and BroadVision
NEW YORK, NY–Teradata, a division NCR Corporation, announced the launch of the new Teradata E-Business Analytics suite. The…
Andersen Study Says CRM is More Important This Year
According to recent Andersen survey, an increasing number of companies are placing more emphasis on customer relationship management…
KnightRidder.com OutSmarts the Competition with a SmartSales Solution
TORONTO–Real Cities founder and Web-based local information and services provider, KnightRidder.com, announced an agreement to utilize the CRM…
You Talkin’ to Me? Global Beach and Dejima Partner to Develop Natural Language CRM Interfaces
SAN JOSE, CA– Software developer and e-consultancy company, The Global Beach Group, has announced a strategic alliance with…
Making the Business Case
From all the news and commentary about CRM — a recent Gartner Group study suggests that up to…
Why Wait? Convergys Strikes Alliance RightNow
CINCINNATI, OH–Convergys Corporation, an innovator in integrated billing and customer care services, has entered into a comprehensive technology-driven…
Knowledge Impact’s CRM Bet Pays
Near the end of the oxygen-deprived dot-com mania days of late 1999, a Wayland, Mass., company called Professional…
GE Global eXchange, 2Way Form Alliance
by dc.internet.com Staff Business-to-business (B2B) Internet commerce firm GE Global eXchange Services (GXS) and 2Way Corp., a provider…
Vignette Streamlines Partner Interaction
Vignette Corp. has unveiled an e-business application that provides customers with personalized support while streamlining communications efforts. Through…
To CRM or eCRM?
GAITHERSBURG, MD–Intellor Group, Inc. has announced the completion of a research summary titled, “A Comparison of CRM Versus…
SCT’s iProcess.sct Offers Enhanced Industry-Specific eCRM Functions
MALVERN, PA–SCT, a global provider of e-business solutions, announced the newest components of the iProcess.sct solution, delivering additional…
ACE*COMM and Portal Form Comprehensive Billing And CRM Alliance
GAITHERSBURG, MD–ACE*COMM Corporation, a leading force in enterprise network management applications, has formed an alliance with Portal Software,…
Multiactive Entices BlackBerry
VANCOUVER, BRITISH COLUMBIA– Multiactive Software Inc., a leading developer of unified e-business and customer relationship management (CRM) software,…
TripleHop’s CRM Tools Attract $3.5 Million
By @NY Staff TripleHop Technologies, a software firm that builds recommendation engines for companies doing business on the…
Outpost.com Adds iCommunicate.NET to an Already Successful CRM Function
ALEXANDRIA, VA–Outpost.com, a leading Internet retailer of consumer technology products, has chosen the online customer service technology of…
Talisma’s Integrated eCRM Solution
SEATTLE, WA–Talisma Corporation, a full-service provider of robust eCRM solutions, has launched it’s next generation Talisma eCRM Suite…
Getting Real CRM Value
Many flailing dot-coms are looking to Customer Relationship Management (CRM) software to build customer loyalty, forgetting that technology…
The State of eCRM, Part II
In this, the second part of the inaugural column for the eCRM Guide, I’ll cover the remaining three…
Chordiant and Verbind Join to Prevent Customer Attrition
CUPERTINO, CA–Chordiant Software is teaming up with Verbind, Inc. to co-market LifeTime. — Verbinds real-time behavioral targeting system.…
Another Executive Departure Rocks LivePerson
Shares in e-commerce software firm LivePerson, Inc. slipped as much as 19 percent to 93 cents this morning…
CRM Software Market Should be Seeing Double in the Next Five Years
New York, NY–According to Datamonitor, a leading business information firm that specializes in industry analysis, the North American…
Salesforce.com Announces First Online CRM Service
SAN FRANCISCO, CA–Salesforce.com has introduced a seamlessly integrated, online CRM system that can be operated without software installations…
Internet World Spring/eCRM 2001 Opens Next Week
DARIEN, CT–Internet World/eCRM Spring 2001 will take place March 12-16 at the Los Angeles Convention Center, according to…
Gartner: CRM Spending to Reach $76.3 Billion in 2005
STAMFORD, CT–Worldwide customer relationship management (CRM) spending will reach $76.3 billion in 2005, up from $23 billion in…
Second Annual CRM Solutions New York Coming In May
SANTA ANA, CA–Advanstar Communications has announced the second annual CRM Solutions New York taking place May 1-3, 2001…