CRM

SAN FRANCISCO–Expanding on a 10-page white paper they published in October 2000, vSente has begun shipping a 230-page…

SAN MATEO, CA & CHARLOTTE, N.C.–QUIQ, Inc., a provider of mass collaboration software for customer service, and Quaero…

BOSTON–CRM provider Norkom Technologies says it is offering organizations the opportunity to discover whether or not they’re ready…

DARIEN, CT–Details of the second annual eCRM Spring 2001 Conference & Exhibition have been announced. The conference, to…

SUNNYVALE, CA–Hyperion, a business analysis application software devloper, has announced new versions of four eCRM analysis applications. The…

CUPERTINO, CA–Chordiant Software, Inc., a unified CRM solution provider, has announced the release of Chordiant Unified CRM Solution…

CHICAGO–ISM, a CRM research, market analysis and consulting firm, presented their Top 15 Software selections at a special…

CLEARWATER, FL & DETROIT, MI–Matrix Technology Group Inc., a new generation technology consolidation company, and Urban Science, a…

Wheelhouse Corporation, a marketing infrastructure services provider, and E.piphany Inc., a customer interaction software provider, have announced a…

CHAPEL HILL, N.C.–World-class companies that adhere to uncompromising customer service standards are turning to emerging technology to drive…

NEWTON, MA–Meridien Research, a financial industry technology analyst firm, has released a report describing the strategic customer interaction…

HONG KONG–Intermost Corporation, an enterprise e-commerce solutions provider focused on Greater China, has announced it has signed a…

FREMONT, CA–Soffront Software, Inc., has announced the introduction of TRACKWeb Mobile, which they say allows full functional control…

REDMOND & BELLEVUE, WA–Microsoft and Onyx Software have announced a multiyear global sales, marketing and technology development initiative…

ORLANDO, FL–Xchange, Inc. has introduced Xchange 7, a CRM solution they say is designed to leverage a company’s…

THE HAGUE, Netherlands–BT Syncordia Solutions, an e-business and communications solutions unit within BT Ignite, and ClientLogic Corp., a…

I don’t know what it is, but the folks at sales consulting firm Future Now always seem to…

DALLAS–ePartners, an eBusiness solutions provider for emerging middle market companies, says they are launching a series of CRM…

SQUAW VALLEY, CA–Cap Gemini Ernst & Young (CGE&Y), a management and IT consulting firm, has announced the results…

PLEASANTON, CA–eConvergent, a Business Solution Provider (BSP) for electronic Customer Relationship Management (eCRM), has announced an alliance with…

VIENNA, VA–MicroStrategy Incorporated, a provider of business intelligence software, has announced the general availability of MicroStrategy CRM Applications,…

SAN JOSE, CA–netFuturi, Inc. has announced the launch of what they call a revolutionary web-based software service. The…

ALEXANDRIA, VA–CustomerLinx Corp., a knowledge-based customer relationship management specialist, say they have been chosen by Paradigm Direct, a…

BOSTON– Xchange, Inc., who say they specialize in turning customer relationships into profits, and Cap Gemini Ernst &…

SAN FRANCISCO & KANSAS CITY, MO–salesforce.com, a deliverer of enterprise applications as online services, has announced an alliance…

CHAPEL HILL, NC–In a report released by Best Practices, LLC, it was found that leading companies craft sophisticated…

HACKENSACK, NJ–GoAmerica, Inc., a nationwide wireless data and Internet services provider and salesforce.com, a deliverer of enterprise applications…

MINNEAPOLIS, MN–Worldtrak, a customer relationship management solutions provider, has announced the release of Worldtrak 5.0, the latest version…

NEW YORK–Sun Microsystems, Inc., and E.piphany, Inc., who recently inked a strategic alliance, have announced they have teamed…

NEW YORK–Relavis Corporation, developer of Relavis eBusinessStreams, a collaborative CRM solution, has announced a global alliance with Lotus…

BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced that…

LITTLE ROCK, AR–Acxiom Corporation, a Customer Data Integration (CDI) solutions provider, has announced an alliance with IBM focused…

SAN MATEO, CA & DENVER, CO–Zelerate, Inc., a provider of accelerated e-commerce solutions, and Jabber.com, Inc., a provider…

ATLANTA–Ockham Technologies, Inc., a sales management automation (SMA) firm, has announced a partnership with Nextera Enterprises, a global…

A recent discussion on E-Commerce Guide’s EC Talk involved possible eCRM solutions. BR posed the original list of…

ORLANDO, FL–Paladyne Corp., a developer of component-based data integration solutions, and e-commerce support centers, inc. (‘ecom’), an outsourced…

SANTA ANA, CA–The 11th Annual Call Center & CRM Solutions Conference & Exposition, taking place in Dallas January…

ANDOVER, MA–What is being billed as “the largest CRM event in the world” will take place at McCormick…

BALTIMORE & TORONTO–SITEL Corporation, a contact center firm supporting CRM solutions, says they are opening two new contact…

PRINCETON, NJ–Thanks to competition and deregulation, energy companies are increasingly using electronic billing as a way to attract…

CHICAGO–If you’re seeking to invest in CRM software in the new year, a recently completed study says you…

BALTIMORE & MUMBAI, INDIA–SITEL Corporation, a contact center firm supporting CRM solutions, and Tata International, part of India’s…

SAN JOSE, CA–As more companies set up Web-enabled systems to interact with their customers, CRM services have become…

LEXINGTON, MA–Nextera Enterprises Inc., a management consulting firm, unveiled a Customer Relationship Management (CRM) initiative they say will…

GOLDEN, CO– Invensys CRM, a provider of customer relationship management solutions, has announced the release of an enhanced…

TORONTO, CANADA & CHICAGO, IL–Delano Technology Corporation, a provider of interaction-based CRM solutions, and Braun Consulting, Inc., a…