Mobile CRM App Market Set to Explode: Gartner
If it seems that practically all customer relationship management (CRM) software makers are going mobile, that’s because they…
CRM
Oracle Debuts New In-Memory Business App Slate
Oracle is leveraging in-memory technology to give its business applications a performance boost. In-memory systems are packed with much…
How Big Data Is Changing Enterprise Applications
There’s no doubt Big Data is changing how companies are able to process and use data. But what’s…
iPad Sales Presentation Software Startup Showpad Raises $2M
Showpad, a Belgium-based startup that makes cloud-based sales presentation software for the iPad, is gearing up for a…
Latest Zoho CRM Upgrade Boosts Email Efficiency
Zoho never goes long without making updates to its flagship cloud-based CRM software. In Zoho’s last update, in…
Big Data + SaaS = Better Marketing
Web applications which aggregate vast quantities of publicly available data and turn it into useful information for customers…
Salesforce Chatter Bridges Social and Mobile CRM Divide
Chatter updates are nothing new, but the latest upgrade finally bridges the gap between consumers empowered by social media…
Closing Big Data Loop Reveals Marketing ROI
The pace of change in business today is rapid, making an enterprise’s relationships with its customers ever more…
Information Builders Dives into Social Media Analytics
Just weeks after giving WebFOCUS BI the Big Data analytics treatment, New York City-based Information Builders today announced the…
5 Tips for Mashing up Big Data, Social Media
Can Big Data help enterprises make sense of their social media efforts in order to create more business…
Adobe Marketing Cloud Makes Move to ‘Mobile First’
Adobe Marketing Cloud is about to grow much more accommodating of mobile devices, including Android smartphones and tablets like…
7 Apps for Social Media Monitoring on the Go
If you’re responsible for marketing a product or a brand, monitoring what people are saying on social media,…
Salesforce Tops CRM Rankings: Capterra
Salesforce is the most popular customer relationship management (CRM) solution, according to a new infographic charting the 20 most…
In the Contact Center: Speech Analytics Software Buying Guide
People once spent years lying on a couch pouring out their deepest secrets so a psychotherapist could analyze…
Chartio Adds Salesforce to Visual Analytics Mix
Chartio, a San Francisco-based visual analytics startup, is expanding its platform by adding support for a major source…
SaaS, Big Data and More: Speech Analytics in the Contact Center
It was front page news in 2005 when it was revealed that the U.S. National Security Agency had…
Social Video Ad Firm Virool Raises $6.6M
Virool, a San Francisco startup that specializes in social video advertising, has raised $6.62 million in an early…
Persado Raises $15M for Persuasive Marketing
Persado, a marketing and Web advertising software-as-a-service (SaaS) provider, today announced that the company closed on a round…
Want Better Analytics? Put Sentiment Analysis in Context
As sentiment analysis continues to attract organizations’ strategic attention as an effective way to understand the customer, a…
Sailthru Raises $19M for Personalized Slant on Big Data
New York City-based startup Sailthru today announced that it had raised $19 million to grow its “Smart Data” platform and…
CRM Is Most Wanted Mobile Enterprise App: Survey
A new study from enterprise resource planning (ERP) specialist ISF and market research firm IDC indicates that businesses developing customer…
Google Snaps Up Channel Intelligence for $125M
Google is acquiring online and social marketing and e-commerce specialist Channel Intelligence for $125 million, the latter’s parent company ICG…
Oracle Advances Cloud App Plans
Oracle is pushing forward with its effort to bring its enterprise applications to the cloud. During a call…
10 Useful Mobile CRM Apps
Customer relationship management (CRM) was around long before mobility became the norm, but now it’s becoming a necessity…
Social CRM Brings Social Media Data Into Business Focus
Businesses rely significantly on social media to support sales, marketing and customer support goals. An organization’s social channels…
How to Deploy Enterprise Mobile Apps
We now live in an app-based world, as illustrated by the fact that over half the U.S. population…
Integration Key to Social CRM Solution from NextPrinciples
NextPrinciples, a ZDNet 2013 CRM Watchlist winner, today introduced an integrated social analytics and engagement platform called Insight-to-Action.…
Microsoft Dynamics for Retail Goes Omni-Channel
Omni-channel engagement is the latest battleground for retailers and the tech titans that they depend on for their…
6 Cool Social CRM Tools
Thanks to C-level interest in improving customer experience, which one expert recently called out as a major CRM…
IBM Retail Software Targets Omni-Channel Shoppers
IBM took the wraps off new retailing software and solutions offerings under its Smarter Commerce banner during NRF 2013,…
Epicor Extends Retail CRM’s Reach
Enterprise resource planning (ERP) and customer relationship management (CRM) software specialist Epicor today announced a new version of its CRM…
Top 5 CRM Trends for 2013
There are several major trends in CRM shaping up for 2013, including some new variations on old themes.…
Zoho CRM Adds Smart Email, Location Awareness, More
Zoho today launched new updates to its CRM suite aimed at helping sales and marketing professionals collaborate better, prioritize…
Infusionsoft Banks $54M for Small Biz CRM
Sales and marketing software provider Infusionsoft announced today that it had completed a round of financing worth $54 million…
Social Media Monitoring and Listening Tools: a Primer
The rise of social media over the past few years has led to an explosion in applications and…
Oracle Grabs Eloqua’s Marketing Cloud for $871M
Oracle today announced that it is acquiring Eloqua, a cloud-based marketing automation and revenue performance management software company, in…
Choosing the Right Enterprise Apps for your Business
Enterprise Apps Today focuses on the software applications that undergird enterprise organizations. It covers developments relating to topics…
IDInteract Launches Demand Exchange Cloud
Seattle-based IDInteract today launched Demand Exchange, a software-as-a-service (SaaS) product for sales and marketing organizations. IDInteract leverages Big…
Coveo Raises $18M for Big Data-driven CRM
Coveo, a Quebec City-based enterprise search and Big Data specialist, announced today that it had raised $18 million.…
Sage SalesLogix 8 Champions Sales Roles, Mobile Access
Business software maker Sage today announced the launch of Sage SalesLogix 8, the latest edition of the company’s on-premise…
Salesforce’s Social Media Marketing Play
Salesforce.com has expanded its software-as-a-service (SaaS) offerings to include social media marketing, following a $1 billion splurge on…
Zurmo CRM Gets In-App Email
Zurmo’s developers keep on piling on the features. After adding gamification to the open source customer relationship management (CRM)…
Salesforce Keeps Adding New Products, Growing Revenues
Salesforce.com is widely considered a pioneer of the software-as-a-service (SaaS) model, having helped create it from the ground…
Socialbakers Raises $6M to Accelerate Global Expansion
Socialbakers, a social analytics firm, announced today that it had closed on a round of funding worth $6…
Retailers Harness Big Data for a CRM Boost
Remember the movie “Minority Report” where Tom Cruise walks into the mall and billboards ping his iris, recognize…
Nimble Offers API for Social CRM Integration
Social CRM provider Nimble this week introduced an API called Contact that will allow third-party software companies to…
CIOs, CMOs Can Bond over Big Data
Industry observers have long talked up the need for CIOs to cozy up to other members of the…
Selligy iPhone App Streamlines Sales Meetings
There’s a productivity dead zone somewhere between the time a salesperson last checks Salesforce and the moment she…
Microsoft Adds Moxie to Dynamics CRM
Moxie Software, a Sunnyvale, Calif.-based customer service software specialist, today announced a partnership with Microsoft that brings its…
Microsoft Preps Dynamics CRM Update for December
Capitalizing on the wave of new product releases that have swept over the company, Microsoft announced today that…