Business Intelligence Software Defined
Most companies collect huge amounts of data from its business operations. To keep track of that information requires…
News
Kenya’s Bid For Call Center Capital
Kenya is taking on India in bid to be considered the call center capital. As reported in this…
The CRM WatchList 2011
Paul Greenberg has offered up the initial CRM 2011 Watchlist Preseason list in this ZDNet blog. The goal…
Best Mobile Apps for Small Businesses and Entrepreneurs
There are a number of revolutionary and vital applications on the market. According to this Globe and Mail…
U.S. Air Forces in Europe Opt for Microsoft CRM
Microsoft and partner consultancy Avanade have announced deployment of Microsoft’s Dynamics CRM Task Management Tracker (TMT) — an…
Navsoft Launches Engage CRM
Navigators Software Pvt. Ltd. has launched Engage CRM, its flagship web-based CRM product. As reported in this news…
Salesforce.com: Revenue Growth Up, But Not Profits
Salesforce.com (CRM) was open for business before the first dot-com crash and survived. According to this Forbes report,…
Call Center Management and Metrics
Performance metrics can be used to manage the call center, drive sales, improve efficiencies and increase overall customer…
Yellowfin Mobile BI App Available at App Store
Yellowfin’s latest business intelligence application for the iPad and iPhone is now available at Apple’s App Store. The…
Salesforce.com: No Plans Beyond CRM
As reported on PC World, Salesforce.com does not plan to spread its wings to offer its large customer…
IBM Acquisition of Netezza Completed
IBM (NYSE: IBM) has announced the closing of its acquisition of Netezza Corporation. According to the company’s news…
Companies Choose Analytics Over Intuition
A new report today released by IBM Institute for Business Value (NYSE: IBM) and MIT Sloan Management Review…
Oregon City Government SAP Implementation Goes Awry
The city government of Portland, Oregon, says its SAP implementation went badly awry due to planning and project…
Zoho Lets Users Create Cloud Support Portals
Zoho is rapidly building a fully-rounded offering for enterprises. As reported on CMS Wire, its newest addition, Zoho…
Microsoft Introduces New Offerings for Business Intelligence
Microsoft Corp. has unveiled the next generation of SQL Server, Microsoft SQL Server code-named “Denali,” and made available…
CRM and Enterprise 2.0
Paul Greenberg, author of CRM at the Speed of Light and the president of the 56 Group, says…
Talend Acquires Sopera, Gets $34 Million in Funding
Talend and Sopera have merged to form what the two claim is the fifth-largest open source software company.…
Business Intelligence for the Mid-Market
The business intelligence (BI) market is constantly changing leaving providers to try and stay ahead of the technology…
Merging Performance Management, BI and Analytics
CPM used to be the prime driver behind improvements in an organizations performance within the market place. This…
LeadMaster Introduces Lead Management CRM
LeadMaster has announced enhancements to its cloud-based CRM and lead management solution. As reported on Benzinga, Lead-Xpress also…
Tableau Software Releases Tableau 6
Tableau Software has just released the latest version of its flagship business intelligence product, Tableau 6. The new…
SugarCRM Adds Social CRM, iPhone App
Open source customer relationship management vendor SugarCRM today took the wraps off its first mobile CRM app for…
Enterprise 2.0: Social Media? Anyone Can Do It
SANTA CLARA, Calif. — You might not think of the U.S. State Department as a leading edge user…
Mobile CRM Can Offer Lessons for Enterprise Application Adoption
According to this TechTarget article, mobile CRM’s history is checkered at best. The article points to issues such…
Lumber Liquidators Blames SAP Implementation for Bad Quarter
Discount flooring chain, Lumber Liquidators, says that its weak third quarter is because of a complex SAP implementation…
Business Intelligence Needs Solid Management Practices
Mobile business intelligence and cloud apps aren’t that important to meet changing business needs, as noted by recent…
SAP Leads the Business Intelligence Software Market
SAP recently highlighted its new technologies behind the growth in its business intelligence division. According to this Forbes…
Tableau Soups Up Its Business Intelligence Software
Business intelligence software is notoriously complex and can be difficult to use besides being resource-intensive. Tableau Software this…
IBM Brings Social Networking Analytics to Lotus Connections
IBM today announced Lotus Connections 3.0, the latest version of the company’s three-year-old enterprise social networking suite. Company…
Socialtext 4.5 Adds Salesforce.com Connector
Enterprise social network vendor Socialtext has released a major update to its platform that adds a Salesforce.com “connector”…
Will Developers Help Drive Open Source Business Intelligence?
Actuate, sponsor of the open source business intelligence project BIRT and a provider of commercial BI software based on BIRT,…
Business Intelligence Behind Toys ‘R’ Us’ Holiday Magic
A growing number of retailers are turning to temporary stores to cash in during the holiday season. With…
12 Tips for a Successful CRM System
Surprisingly, a high percentage of CRM implementations fail to produce the expected results and ROI, according to this…
MicroStrategy Announces New Version of Business Intelligence Software
MicroStrategy Incorporated (Nasdaq: MSTR) has recently announced the general availability of MicroStrategy 9 Release 3. According to the…
US Bank Uses Self-Service Customer Tool for BI
Midwest US Bank is ramping up a BI-powered ScoreBoard application that’s already being used by more than 110,000…
Business Intelligence In The Cloud
Business intelligence (BI) and analytics in the cloud is a fast growing market according to recent IDC research.…
KXEN Announces Analytical Data Management and Modeling Factory
Data mining automation company, KXEN, has announced its next chapter in predictive analytics with Analytical Data Management (ADM)…
QlikTech Announces Third Quarter Results
Business intelligence software provider, Qlik Technologies Inc. (QLIK), has announced financial results for the three month period ended…
U.S. Bank’s Business Intelligence System Helps SMBs Manage Their Budgets
U.S. Bank announced that it has rolled out an application called ScoreBoard that enables its more than 110,000…
iPad Analytics and Business Intelligence
Tibico’s Spotfire analytics package has been updated to include support for the Apple iPad, allowing admins to keep…
Data Accumulation Useless Without Data Analytics
Among enterprises adopting social technologies for business use, there’s a disparity between data accumulation and data analytics. According…
Business Intelligence Shows Potential User Growth
The idea that business intelligence could become much more widespread at existing sites is often referred to as…
Trial Opens for Oracle, SAP Copyright Case
Oracle (NASDAQ: ORCL) argues that it is owed $2 billion from its competitor SAP (NYSE: SAP). As reported…
Cisco Mines Customer Relations with Social CRM and Analytics
Cisco (NASDAQ: CSCO) today added social media and analytics capabilities to its contact center software (see Cisco Adds…
Tall Emu Offers Total Enterprise CRM Solution
In a recent news release, Tall Emu announced its new off-the-shelf Total Enterprise CRM solution. As noted by…
Informatica Announces Hadoop Modification for Its BI Software
According to a joint announcement by Informatica and Cloudera, Informatica has modified its business intelligence software so that…
Pegasystems Collections Solution Leverages BPM, CRM
Pegasystems Inc. (PEGA), a business process management (BPM) and provider of customer relationship management (CRM) solutions, has recently…
MicroStrategy Announces Historic Quarterly Revenues
MicroStrategy (MSTR) has announced financial results for the three-month period ended September 30, 2010 (the third quarter of…
A Holistic Approach to Social CRM Strategy
P&G may be the only company with a holistic social CRM strategy – yet it doesn’t call it…
TIBCO Spotfire Gets Cozy with iPad
Five Considerations when Deploying iPad in Your Business Factors to consider before deploying the iPad. Mike Vizard’s argument…