3 Small Business CRM Software Offerings
Small business CRM (customer relationship management) is a growing market, and for good reason. As reported on E-commerce-Guide.com,…
News
Tips For Sending CRM-Focused Customer Email
There is no doubt that customer relationship management (CRM) and business intelligence (BI) is creeping into email marketing.…
IBM: A Dynamic Software Vendor
IBM has acquired more than 100 software companies in the past decade. According to this report on IT…
BI a Bright Spot in 2011 Hiring Plans
An eWEEK story about the advisory firm’s recent research quotes Shvetank Shah, executive director of its Information Technology practice,…
Informatica and Cloudera Announce Partnership to Aid Large-Scale Data Management
At Informatica World 2010, Informatica and Cloudera announced that the two companies are partnering to provide customers with…
CRM Pricing: SaaS CRM License Renewals
SaaS CRM is usually priced on a per-user per-month basis, but purchases typically involve a three-year contract. As…
Visible Technologies Announces Visible Intelligence
Visible Technologies has announced its vision for Social Intelligence and also announced Visible Intelligence, a software platform built…
Microsoft to Change Compensation for ERP and CRM Partners
Microsoft has said it is revamping its compensation for ERP and CRM partners. As reported on Redmond Channel…
A Mobile Workforce and Social Analytics Are Game-Changers
Sandra Ng, group vice president and head of practice group for IDC Asia-Pacific says that two game-changers she…
How to Avoid CRM Failure
CRM failure is often attributed to complicated integrations or inflexible technology. According to this report on CRM Buyer,…
Mobile Business Intelligence Is a Really Big Deal
According to a new mobile business intelligence study by analyst Howard Dresner, nearly 90 percent of responding companies…
Mobile Business Intelligence: The Next Big Thing
Nearly 90 percent of companies think mobile business intelligence is important, according to a new mobile BI study…
SAS Conversation To Boost Twitter Customer Engagement
Business analytics company, SAS, plans to release its new SAS Conversation Center in January 2011. As noted in…
Windows Phone 7 to Integrate Dynamics CRM Online 2011
Microsoft has recently offered a series of developer events to promote its Windows Phone 7 platform among developers…
SAP Hits at Oracle but Misses Forecasts
SAP (SAP) Chief Financial Officer Werner Brandt recently swiped at Oracle (ORCL) by saying that customers wanted “choice,…
Building a Business Intelligence Framework to Last
According to this report on DataBaseJournal, the success of a business intelligence program depends on the approach or…
IBM Accelerates Its Analytics Business
With IBM investing $14 billion in acquiring 24 analytics companies and revenue for IBM’s Business Analytics and Optimization…
Profiling By Name
Online tracking company, RapLeaf, knows more millions of Americans than others do: their real names and email addresses.…
Sales Up at SAS
In an increasively competitive business intelligence marketplace, business analytics software and services vendor SAS is distinguishing itself and…
IBM Combines Analytics, Business Intelligence in Cognos 10
At its new Business Analytics Forum in Las Vegas this week, IBM (NYSE: IBM) continued its aggressive push…
RidgeTek Launches CRM, Business Intelligence Software
RidgeTek has announced its line of Customer Relationship Management (CRM) and Business Intelligence (BI) services and software for…
CRM Startup Explores VC Route To Raise Funds
Customer Centria Enterprise Solutions Pvt Ltd, an analytic and marketing solutions firm, is eying up to $5 million…
SAS Business Intelligence Adoption Made Easy
Business analytics leader SAS says it is extending the power of query and reporting within Microsoft Outlook, the…
Oracle’s Former President Charles Phillips Gets CEO Gig
Charles Phillips has rebounded from his awkward exit from Oracle, landing the CEO spot at ERP and CRM…
SAP Value Engineering Offers Rich Knowledge Base
SAP’s Value Engineering aggregates the best practices and hard-earned knowledge and experiences of SAP’s 100,000+ customers and then…
EU May Propose Criminal Penalties for Data Privacy Breaches
According to a new report on Bloomberg, European Union regulators may propose expanded criminal penalties to enforce data…
SiteLink Offers CRM Module, Google Maps Interface
SiteLink has recently announced a new Google Maps interface and CRM (customer relationship management) module for its software.…
Using Business Intelligence Improves Contact Center Performance
New research, conducted by Aberdeen Group and underwritten by CallCopy, reveals opportunities for improving contact center performance by…
IBM Introduces Cognos 10
IBM has made several key acquisitions this year, many of which were aimed at expanding Big Blue’s analytics…
Online Advertising Must Change, Says Former Yahoo Exec
ALEXANDRIA, Va. — The internet makes it easier to target consumers, but the ads served to online users…
Industries Well-Suited to Social CRM
When customers area eager to play a role in a two-way conversation, businesses are geared for social CRM…
Lithium Announces New Social Customer Suite
Lithium Technologies has recently announced a fully integrated suite that the company claims will turn passionate customers into…
Momentum Grows for Internet Privacy Legislation
ALEXANDRIA, Va. — Momentum is growing to regulate data and online privacy, according to a new U.S. government…
SAP Plans to Release High-Performance Analytic Appliance in November
According to PC World, SAP plans to release its High-Performance Analytic Appliance (HANA) in November. Also noted in…
Is Zuckerberg The Next Bill Gates?
At a recent keynote talk at the Gartner Symposium/ITxpo 2010, Salesforce.com CEO Marc Benioff discussed his belief that…
Social CRM and Enterprise 2.0 Convergence
One area that appears to be accelerating towards deeper social software integration is customer engagement and the world…
Marketing Automation Software a Hot CRM Industry Segment
Marketing automation software is arguably the hottest segment of the CRM industry. According to this report on SoftwareAdvice.com,…
Predixion SoftwareOffers New Product to Run Cloud-Based Predictive Models
Predixion and Zementis have announced a partnership to accelerate widespread adoption, use and reuse of predictive analytics models.…
OpenERP Makes Open Source Business Software Work
OpenERP seems to be a rarity among open source business software companies. There are no special enterprise editions…
Socialcast Puts Social Media in Enterprise Context
Aiming to separate from the pack of players offering enterprise-friendly social media applications, Socialcast unveiled Reach, an extension…
BatchBook Releases Social CRM iPhone App
Web-based CRM software provider, BatchBlue Software, has announced its free BatchBook application for iPhone. As reported in this…
SuccessFactors Launches Calculator in the Cloud
SuccessFactors, Inc. (Nasdaq: SFSF) has recently announced its new Calculator in the Cloud technology. According to the company’s…
Large Vendors Acquire Analytics, Business Intelligence Companies
Large IT vendors, including Oracle (ORCL), EMC (EMC) and IBM (IBM) are acquiring companies that have business intelligence…
How to Profit From Your ERP System
ERP requires a good deal of investment, and according to this report on Ecommerce Times, ERP needs to…
Aplicor Combines CRM and ERP in the Cloud
Aplicor today announced the beta launch of Aplicor Cloud Suite 7.0, which combines customer relationship management (CRM), sales…
Use Social CRM to Support Your Customer Strategy
According to DMC Software social CRM is transforming the way businesses engage with their stakeholders and companies should…
EMC Takes On Oracle with Greenplum Data Computing Appliance
EMC has rolled out a new Data Computing Appliance, claiming it can crunch “big data” faster than other…
Predixion Software Raises $5M in Series A Financing
Predixion Software is a company that develops and markets predictive analytics solutions fully integrated with Microsoft’s BI platform.…
Is Social CRM Stuck?
There are many examples of social media doing a great job of improving customer experience. According to this…
Microsoft Offers CRM Deal
Microsoft’s Dynamics CRM Online seats at US$34 per user per month significantly undercuts Salesforce.com’s Professional edition at $65…