Salesforce.com Uses Chatter to Identify Top Employees
Salesforce.com (NYSE: CRM) has found a novel use for its own Chatter collaboration service: Identifying employees who can…
News
IBM Researchers take On Business Analytics
Driving a small but growing part of IBM’s research these days is analytics — a discipline that uses…
Marketing Automation Software Must Focus on the Customer
At its heart, marketing automation uses software to automate marketing processes like customer segmentation, customer data integration (CDI),…
SAP Calls Oracle Exec Shuffle a Benefit
Bill McDermott, co-chief executive of SAP, an Oracle rival, says his company is ‘staying true to its core’…
Pravega Upgrades Its Free CRM App
Pravega Inc. has announced new upgrades to its free Customer Relationship Management (CRM) and Email Marketing application, vegaPort.…
Are You Ready to Invest in a CRM System?
Timing is everything when it comes to CRM and this CRM Buyer report advises organizations against investing in…
SaaS Analytics Startup Raises $1.15M Funding
Founded last year by Blaise Barrelet, San Diego-based Anametrix has raised $1.15 million of an intended $2.3 million…
Microsoft Releases Dynamics CRM 2011 Beta
Microsoft (NASDAQ: MSFT) today officially released the beta version of Microsoft Dynamics CRM 2011 and announced the worldwide…
Oracle Aims for Real-Time Business Intelligence
Oracle on Thursday took the wraps off two new releases in its Data Integration product line, the fruit…
FTC Puts Focus on Online Ads, Privacy Issues
A senior official at the Federal Trade Commission has hinted that the agency is planning to prod online…
New Business Intelligence and Data Analytics Trends
This Smart Data Collective report suggests that business intelligence decisions are moving from the boardroom to the front…
Research Report: Software-as-a-Service Business Intelligence
Recent research by Aberdeen Group on the use of Software-as-a-Service (SaaS) business intelligence indicated that organizations are 50…
Microsoft Boosts CRM Pitch
Microsoft appears to be tired of seeing Salesforce.com get all the headlines by dishing out a combination of…
Salesforce.com Chatter Goes Mobile
Salesforce.com (NYSE: CRM) today unveiled Chatter Mobile, giving Apple iPad and iPhone, Google Android and RIM BlackBerry users…
Maximizer Announces European Release of CRM 11
Maximizer Software has recently released a new version of its popular Maximizer CRM 11 Team Edition system. According…
Social CRM: A Buzzword Explained
Today, everything is social — social commerce, social business, and social CRM. According to this Destination CRM report,…
MicroStrategy Mobile BI Makes the ‘What’s Hot’ List
According to MicroStrategy, its Mobile iPhone App was recently featured on Apple’s “What’s Hot” List on the iTunes…
Tips to Partner Sales and Web Strategies
Often, sales methodologies launch without a thought toward digital strategy, and digital strategies launch without alignment to how…
Hurd Could Be Good for Oracle Business Intelligence Too
The appointment of Mark Hurd as co-president of Oracle (NASDAQ: ORCL) has been lauded largely because of Hurd’s…
IBM to Acquire Unica Marketing Software Solutions
IBM (NYSE: IBM) and Unica Corporation announced the companies have entered into a definitive agreement for IBM to…
Use Business Intelligence to Find Website Visitor Intent
Marketing Automation can help businesses utilize business intelligence and data mining to discover the intent of a website…
Business Intelligence Tips For Social Media
New methods for working with business information can help business analysts by enabling more time to be spent…
SAS Launches DIY Predictive Analytics
SAS has recently launched predictive analytics for business users. According to the company in this Business Wire news…
Cisco Adds Social Media to Call Centers
Cisco Systems (NASDAQ: CSCO) is adding support for social media to its customer call center product portfolio. With…
TAP Portugal Deploys MicroStrategy Business Intelligence
MicroStrategy has recently announced that TAP Portugal, the leading Portuguese airline, has deployed MicroStrategy business intelligence (BI) dashboards…
Mobile CRM Access Helps Firm Diversify
VCC, a nationwide retail construction company, says it was forced to diversify when the recession struck. According to…
From Mobile CRM to Mobile BI
Mobile CRM in some ways delivered with sales force automation (SFA) applications for mobile workers. This Tech Target…
Salesforce.com Adds Business Contact Service to CRM
Salesforce.com (NYSE: CRM) is integrating business contact information with its cloud CRM service. Based on Salesforce’s Jigsaw acquisition,…
Reduce Cost Considerations with Open Source BI Software
According to this report on KM World, cost considerations and performance are two of the primary reasons why…
How to Choose a CRM System
As the market for CRM software and solutions matures, many organizations are starting to realize the customer-relationship management…
Today’s Business Intelligence Scenarios
A new article on Inform IT by Mike Biere discusses Business Intelligence (BI) scenarios today, offering a look…
Buzzom Creates Social CRM Buzz
When it comes to marketing an analytics, social media and networks has a lot to offer. This Silicon…
Fortune 1000 Firms Could Increase Revenue by Billions with Effective Data: Study
The median Fortune 1000 company could increase its revenue by $2.01 billion a year just by marginally improving…
Open Source BI Vendors to Gather at Think Tank
The Olliance Group and DLA Piper will host the 3rd Annual Open Source Think Tank on September 27th…
SAP, Sybase Deal Leaves Mobile CRM Customers Puzzled
Now that SAP’s acquisition of Sybase is final, this TechTarget report suggests that the deal has left SAP…
Research and Markets Offers Business Intelligence Advisory Service
Research and Markets has recently announced its new “Business Intelligence Advisory Service” subscription. According to the company in…
New Mobile App Leverages Sage SalesLogix CRM Platform
Net@Work, a Sage CRM Solutions business partner, has announced the release of OnTheGo mobile CRM application for Sage…
Going Beyond Social CRM
Taking Social CRM one step further, open innovation consultant, Stefan Lindegaard suggests that open innovation is about integrating…
Why Business Intelligence Will help Your Business
Business Intelligence (BI) refers to a broad range of computer software applications and tools used to gather, store,…
Social CRM Advice: Leverage Collective Intelligence
Collective intelligence — or the process of gathering feedback and insight from a group of like-minded individuals online…
RhoLogic Offers SugarCRM Smartphone Application
RhoLogic has announced RhoLogic Mobile for SugarCRM is now available through the iTunes App Store and Android Market.…
Stonefield Announces New Sage Business Intelligence Tool
Stonefield Software Inc. has recently added a new self-service Business Intelligence (BI) reporting solution in Stonefield Query Version…
CRM Danger Zones
CRM systems typically provide a report writing system as well as dozens of canned reports. According to this…
Social CRM Success Depends on Metric Integration
Analytics and Social CRM evolve together. As mentioned in this CRM Buyer report, the success of Social CRM…
Tally to Launch ERP Marketplace for Customers
In addition to marking its 60,000 customer milestone, this CRN report says that Tally Solutions is also planning…
Enterprises May Be Missing Out on Business Analytics
According to new data from Deloitte, enterprises seem to be missing out on the benefits of business intelligence…
Calculating Customer Demand
Many organizations track and report customer demand by customer satisfaction scores. As mentioned in this new report on…
Viralheat Offers Free Social Media Analytics
Viralheat, a company that mines social networks says it plans to distribute some of its social media analytics…
MarketShare Acquires Data Analytics Company JovianDATA
According to this report on Tech Crunch, marketing analytics company MarketShare Partners has acquired JovianDATA, a marketing and…
LexisNexis Announces InterAction 6.0 for Outlook
LexisNexis has recently announced InterAction 6.0 for Microsoft Outlook. As mentioned in this Market Watch news release, InterAction…