News

Pravega Upgrades Its Free CRM App

Pravega Inc. has announced new upgrades to its free Customer Relationship Management (CRM) and Email Marketing application, vegaPort.…

Microsoft Boosts CRM Pitch

Microsoft appears to be tired of seeing Salesforce.com get all the headlines by dishing out a combination of…

Salesforce.com Chatter Goes Mobile

Salesforce.com (NYSE: CRM) today unveiled Chatter Mobile, giving Apple iPad and iPhone, Google Android and RIM BlackBerry users…

Social CRM: A Buzzword Explained

Today, everything is social — social commerce, social business, and social CRM. According to this Destination CRM report,…

From Mobile CRM to Mobile BI

Mobile CRM in some ways delivered with sales force automation (SFA) applications for mobile workers. This Tech Target…

How to Choose a CRM System

As the market for CRM software and solutions matures, many organizations are starting to realize the customer-relationship management…

Going Beyond Social CRM

Taking Social CRM one step further, open innovation consultant, Stefan Lindegaard suggests that open innovation is about integrating…

CRM Danger Zones

CRM systems typically provide a report writing system as well as dozens of canned reports. According to this…

Calculating Customer Demand

Many organizations track and report customer demand by customer satisfaction scores. As mentioned in this new report on…