Monetize CRM Information with Data Analytics
Data analytics, has the ability to build revenue, improve workflow efficiency, increase cash flows and enhance customer satisfaction.…
News
Business Intelligence Goes Open Source
According to this Express Computer report, The concept of Open Source Business Intelligence (OSBI) is slowly emerging as…
Extreme CRM Makeover, Open Source Edition – Episode 3
In the first episode of Extreme CRM Makeover, Network World looked at American Bancard, the company who would…
The Role of CRM in Healthcare Reform
According to this CRM Buyer report, CRM has a pivotal role in the U.S. government’s $642 million program…
SAS Boosts Security Intelligence Analytics
With its recent acquisition of UK-based software firm Memex, this Engineering News report says that SAS has strengthened…
Solariat Offers New Conversational Analysis and Marketing Tool
Conversational analysis and marketing company, Solariat, has announced AdLib, a product that the company describes as a marketing…
Social Media Changes Business Intelligence
According to this SmartData Collective report on social business intelligence, BI and the systems and firms that collect…
Hyundai Selects FICO Transaction Analytics
FICO has announced that Hyundai Card Co., Ltd., is implementing FICO Transaction Scores to strengthen its risk management…
CRM Evolution: Social CRM and Deployment Strategies
According to this report on CRM Buyer, this year’s CRM Evolution event was true to its name as…
Report: Twitter Users Three Times More Likely to Impact Brands
A new study released by ExactTarget finds consumers active on Twitter are three times more likely to impact…
In-Memory Computing Boosts Analytical Software Use
The use of analytical software to make better business decisions appears to be on the rise, with the…
Meeting the Demand for Skilled Analytics People
According to this IT Business Edge story, the limiting factor is a current general lack of professionals skilled…
Surado Offers Project Management in Online CRM
Surado Solutions has recently announced that Surado CRM Online Professional Edition will now include project management features as…
Insight into Microsoft’s Business Intelligence Platform
The goal of this Datamation video interview with Michael Tejedor, Senior Product Manager, Business Platform Division at Microsoft…
Microsoft, Salesforce Settle Patent Feud
Microsoft and Salesforce.com have settled their competing patent infringement suits against each other. The competing lawsuits were settled…
Analysts Give Microsoft Dynamics CRM High Marks
Two leading analyst firms have rated Microsoft’s customer relationship management (CRM) software as a leader in that market.…
Tips For Choosing CRM Software
CRM software helps businesses move from a manual to managed stage. This PC Mag article offers advice on…
Salesforce.com Moves Beyond CRM to Enterprise Software
As noted in this GigaOM story, with Chatter, the AppExchange, Force.com, and VMforce it looks like this CRM…
Revolution Analytics Introduces Big Data Analysis
Revolution Analytics has announced ‘Big Data’ analysis to its Revolution R Enterprise software, taking the popular R statistics…
SearchRidge Launches BIaaS: Business Intelligence as a Service
SearchRidge has announced the launch of its Business Intelligence as a Service (BIaaS) model, addressing the key challenge…
MicroStrategy Beats the Street, But Stock Falls
MicroStrategy (NASDAQ: MSTR) posted better than expected quarterly results last night, but shares of the business intelligence software…
CRM Evolution to Feature Social CRM Discussion
The upcoming CRM Evolution conference in New York next week will feature discussions on how technologies and economic…
Pitney Bowes Business Insight Releases Crime Profiler
Pitney Bowes Business Insight has released MapInfo Crime Profiler, a solution for real-time identification and analysis of crime…
SAS Upgrades its Analytics Products
Analytics software and services provider, SAS, has recently announced upgrades to three SAS Analytics products. As noted in…
Stream Announces xStream Interactions Platform
Stream Global Services, Inc. has recently announced xStream Interactions, its technology strategy and platform that is designed specifically…
The Business Intelligence Certification Debate
Do certifications have real, practical importance or are they primarily symbolic? This is the question posed in a…
SAP (Finally) Releases Business ByDesign 2.5
SAP kept its word to investors and customers this week by releasing Business ByDesign 2.5, the oft-delayed on-demand…
Know Your Sales Prospects
Social networking sites, financial reports, and industry news articles and blogs often contain free information concerning a particular…
Objectivity Releases InfiniteGraph 1.0
Objectivity has released the first version of its enterprise-ready distributed graph database product, following a successful beta program…
Surado Adds Project Management to Online CRM
Surado Solutions has announced that Surado CRM Online Professional Edition will now include project management features as a…
DoJ Sues Oracle Alleging Software Contract Fraud
The U.S. Justice Department has filed a lawsuit against Oracle, accusing the database and business-applications-software titan of defrauding…
Google Takes an Interest in Analytics, CRM
Google (NASDAQ: GOOG) continues to move well beyond its origins as a search engine and more and more…
PRM: Managing Your Channel Partner Relationships
Relationships with end-user customers are important enough to warrant a CRM solution and your channel partners should also…
The Role of Private Clouds in the Enterprise
Do private clouds have a role in the enterprise? Or should IT departments and CIOs place their bets…
CRM Vendors Offer Support for Social Customer Relationship Management
Increased use of social network sites is driving force behind social marketing and development of CRM software solutions.…
Market Probe Measures Customer Loyalty
According to Market Probe when it comes to measuring customer loyalty, what companies really should be measuring is…
Researcher Warns SAP Prone to Back Door Exploits
LAS VEGAS — For many enterprises, SAP’s (NYSE: SAP) software is mission-critical. But according to Mariano Nunez Di…
13 CRM Solutions on Google Apps Marketplace
A recent Google Enterprise Blog post, 13 different installable CRM apps in the Marketplace that can integrate with…
Nuance Releases On-Demand Analytics and Reporting Tool
Nuance Communications has announced a new release of On Demand Insight, a web-based interactive voice response (IVR) analytics…
Mobile Business Intelligence in the Oilfields
WellPoint Systems has announced that its Mobile Intelligent Dashboard for the iPhone/iPad is providing mobile Business Intelligence (BI)…
LiveVox Upgrades Call Center Business Analytics Tools
LiveVox has announced upgrades to its business analytics suite that allow organizations to analyze and compare hour-by-hour changes…
FTC Wants Do-Not-Track List for Online Ads
The FTC is considering giving consumers the option of opting out of online behavioral tracking, which would have…
Aprimo Launches Mobile Marketing Solution
Aprimo has announced Aprimo Mobile, a marketing solution that enables marketers to manage anywhere and anytime critical initiatives…
CoreTrac Offers Sales Force Software for Financial Institutions
CoreTrac has recently introduced CoreTrac Link, a scaled-down sales force automation solution for the operational workflows of community…
Tips for Building CRM Sytems
According to this CIO report there is nothing wrong with deploying a light set of features sooner, so…
CRM Software Giant Misses on Q2 Estimates, Says SaaS Is Coming
German software maker SAP (NYSE: SAP) narrowly missed analysts’ estimates in its second quarter, posting a profit of…
ShoreTel Announces Contact Center 6
ShoreTel has announced the release of ShoreTel Contact Center 6, the latest version of its call center software.…
Strativity Customer Experience Management Certification Program
Strativity Group has recently announced the continuation of its CEM certification with an optional third day of practice…
Smarter Crop Management With IBM Analytics
IBM has recently announced that Bakersfield, Calif. based agribusiness Sun World International LLC is harnessing its analytics technology…
SAP Investors Look for Growth
SAP (NYSE: SAP) has a commanding lead in the business intelligence market, but the German software giant has…