Business Process Management Goes Social
Business process management has always been kind of a staid, scientific approach to organizational development, but according to…
News
Microsoft and Salesforce.com Duel Over Patents
Microsoft and Salesforce.com are dueling in US courts, with each accusing the other of violating its patented technology.…
Netezza Announces TwinFin For Advanced Workload Analytics
Netezza Corporation has announced the second wave of the Netezza TwinFin data warehouse appliances at their Enzee Universe…
Salesforce Suit Clouds Microsoft’s Patent Attack
It seems a bit like Mad magazine’s Spy vs. Spy with each trying to cleverly sabotage the other,…
iContact Brings the Social Web to Email Marketing
iContact and Flowtow have announced an integration that will allow iContact users to segment their subscribers based on…
Intelestream Offers CRM Application Free Trial
Intelestream, Inc., has announced a 30-day free trial of intelecrm, the company’s on demand CRM solution for small…
CDC Launches Social CRM 6.0
CDC Software Corporation has recently announced availability of CDC Pivotal Social CRM 6.0, the company’s new application that…
VirtuOz Announces Rapid Adapt Virtual Agent Solution
VirtuOz has recently announced the latest version of its virtual agent solution, VirtuOz Rapid Adapt. The new release…
ICMI Launches Customer Management Operation Standards Program
The International Customer Management Institute (ICMI) has unveiled the Customer Management Operation Standards (CMOS) Program, providing a results-driven…
Workscape Unveils Business Rules Engine for HR Management
Workscape, Inc., has announced several new capabilities in Workscape EligibilityManager, a business rules engine that enables Human Resource…
Planning a Business Intelligence Software Strategy
According to Datamation, a shift in strategic business thinking in the United States, according to analysis of senior…
Socialware Offers Corporate Financial Services Research
Socialware, a leader in enabling the social enterprise through the use of public social networking site has announced…
Data Mining with Cloud Computing
One of the unique benefits — not yet fully realized — of the emerging cloud computing trend is…
Salesforce.com Launches Chatter
Salesforce.com has officially launched Chatter, its loud-based enterprise social collaboration platform. As reported in this article on My…
Sage CRM v7.0 Now Available For SMBs
Sage North America has recently announced general availability of SageCRM v7.0. According to the company in its news…
Oracle Offers Agile Customer Needs Management
Oracle is rolling out part of its Product Value Chain suite called Agile Customer Needs Management. As noted…
Infusionsoft Updates Marketing Automation Software
Infusionsoft has announced updates to its marketing automation software. According to the company in this Business Wire release,…
Sage CRM v7.0 Now Available For SMBs
Sage North America has recently announced general availability of SageCRM v7.0. According to the company in its news…
Online CRM Leader Launches Chatter Social Networking for Its Cloud Services
SAN JOSE, Calif. — Microsoft made Marc Benioff’s day. The first day of Salesforce.com’s Cloudforce user conference —…
Email Marketing Trends to Consider
When it comes to digital, or email marketing strategies, technology and customer expectations change the way marketers work.…
DePaul U Offers Predictive Analytics Grad Program
Next September, Chicago’s DePaul University will offer the nation’s first Masters of Science degree program in the field…
ERP Deployment: Don’t Be Another Horror Story
Since the mid-90’s enterprise resource planning (ERP) suites have provided organizations with success, but horror stories from misaligned…
Kogent Offers National Business Intelligence Solution
Kogent Corporation has announced its acquisition of Business Intelligence Technology Advisors, Inc., and as a result form the…
VAI Announces S2K Enterprise ERP Software SaaS Option
VAI (Vormittag Associates, Inc.) has recently announced the on-demand, subscription-based availability of its S2K Enterprise Software Suite. According…
Constant Contact Enhances Event Marketing Tool
Constant Contact says that newly added features to its Event Marketing tool make it easier than ever for…
IBM Acquires Coremetrics Web Analytics
IBM has announced a definitive agreement to acquire Coremetrics, a leader in web analytics software. According to this…
Enterprise Drives Mobile Office Market
New analysis from Frost & Sullivan, The New Mobile Office Market, finds that the market earned revenues of…
SAP Could Lose More CRM Software Market Share
Trefis price estimate is that CRM software constitutes 15 percent of SAP’s stock. According to this Trefis report,…
PBworks Announces Collaborative CRM
PBworks has recently launched PBworks Customer Relationship Edition, a solution designed to extend CRM solutions such as Salesforce.com…
Shadow Lowers Cost of Call Management Software
Shadow Technology has announced new pricing for its call management software, Call-Shadow. The reduced price offers a new…
Oracle Urges E-Business Suite Users to Upgrade
Despite a long list of features in the current release, EBS 12.1, few EBS users have upgraded so…
GOTO Metrics Announces Enterprise Business Intelligence Platform
GOTO Metrics announced the first fully integrated Hadoop based Database and Business Intelligence platform for the enterprise. According…
TeleTech Deploys New SMB Revenue Generation Tools
TeleTech has announced the addition of three new solutions to its revenue generation product suite. The new product…
Callidus Automates Sales Performance
Callidus’ sales performance management (SPM) helps to identify the changes required in business strategies and equips companies with…
The Customer Experience Equation
There is no doubt that customer relationship management (CRM) plays a critical role in defining customer relationships, but…
MTSI Offers CRM OnDemand for Hi-Tech Companies
MTSI has announced the launch of CRM OnDEMAND Accelerate, the company’s new customer relationship management (CRM) solution that…
New CRM and Sales Automation Software Market Analysis
Companiesandmarkets.com is offering a new market report that discusses growth, segmentation, and other controls in the CRM and…
Using Business Intelligence Software to Maximize Profits
The main goal of business intelligence (BI) software is to assist in making good business decisions. This IT…
New Service Optimizes Marketing Automation Software
Find New Customers has launched a new service called the Marketing Automation Acceleration Package. According to the company…
Visibility Announces On-Demand ERP
Visibility Corporation has announced that its VISIBILITY.net ERP On-Demand platform is now available via cloud deployment, allowing customers…
EDS Settles Botched CRM Project Lawsuit
British Sky Broadcasting Group says it has settled with EDS. According to this report on Computer World, a…
A Buyer’s Guide to Remarketing Services
When you use remarketing tactics, you are targeting only previous visitors of your site who did not make…
ASD Launches Business Intelligence Insurance Solution
Advanced System Designs (ASD) has announced the launch of its business intelligence (BI) solution, developed specifically for the…
A Business Intelligence Solution for Your App Store
For those managing an App Store business, the new AppStar business intelligence (BI) solution lets you compile iTunes…
Ecommerce Customer Loyalty Programs for SMBs
Offering a loyalty or rewards program to customers can help your ecommerce business acquire, engage and retain customers.…
Hosted Call Center Market Becoming Commoditized
A recent report from Frost & Sullivan says that the hosted call center market is becoming more competitive…
Pegasystems Expands BPM Solution for Media Market
Pegasystems has announced expanded capabilities designed to suit the business process management needs of Communications Service Providers of…
Gmaps Plugintm 2.0 Adds Geographic Edge to Business Intelligence
Centigon Solutions Inc. has announced GMaps Plugin 2.0, a plug-in that allows customers to drag and drop Google…
Choosing Between CRM Cloud, On-Premise, or Hybrid Solutions
While it may seem as if your competitors have already jumped on the Cloud-based CRM bandwagon, many are…
Pentaho Offers On-Demand BI with 72-Hour Deployment
Pentaho Corporation has announced its secure, flexible On-Demand BI Suite Subscription offers customer complete control over how the…