Marketers Look to Improve Customer Support With Real-Time Chat
Demandbase has enhanced the capability of the Real-Time ID service it introduced last month by integrating it with…
News
Oracle Updates Content Management Suite
Oracle is updating its Enterprise Content Management Suite 11g, unifying several key middleware components for customers looking for…
The Perks of Call Center Scheduling Software
Workforce management software – or call center scheduling software – help call center managers reduce costs and labor…
Small Businesses Invest in Cloud-Based Data Analytics
Data analytics is working its way into small business processes, thanks in part to cloud computing. Infrastructure-as-a-Service (IaaS)…
Free and Open-Source CRM Software
If you are looking for customer relationship management (CRM) applications, this report on Tech Source offers details on…
NetSuite Launches Cloud CRM, ERP Manufacturing Edition
NetSuite has announced the launch of a ‘special edition’ of its cloud-based ERP, CRM and e-commerce suite. As…
IBS Launches Distribution Business Intelligence Suite
International Business Systems (IBS) has announced a new suite of business intelligence (BI) software offerings designed for the…
Open-Source R Offers Solution for Business Analytics Tables
Excel can cluster data, but when working with business analytics data, this Smart Data Collective report says that…
Niche Cloud Computing for Enterprise CRM Management
Cloud computing lets businesses to cut back on hardware and space by having their software hosted in remote…
Panorama Updates BI Suite with SharePoint Integration
Panorama Software has announced the release of NovaView 6.2, the newest iteration of its flagship suite of web-enabled…
Inbound Sales Offers Automated Lead Generation
Inbound Sales Network has announced its new partnership with Colorado-based Net-Results Marketing Automation. The partnership will automate the…
Kinaxis Announces ‘No Risk’ Supply Chain Deployment
Kinaxis has announced a new No Risk Deployment offering, which gives customers the option to try the RapidResponse…
Customer Relationship Management: Do You Know Your Customer?
The first rule of business is ‘know your customer.’ So, how do you do that? The obvious answer…
Astute Releases CRM ePowerCenter 8.0
Astute Solutions has announced the release of ePowerCenter 8.0, its customer relationship management (CRM) solution for consumer-focused contact…
Redi-Data Announces B2B Analytics for SMB
Redi-Data, Inc. has announced its business segmentation tool, Redi-Analytics B2B, a service provided through a partnership with AnalyticsIQ,…
Dispelling Cloud-based Call Center Myths
Call center managers are not yet convinced of the advantages of cloud-based call center systems as many see…
Pareto Platform Offers CRM for Financial Services
Pareto Platform has announced its CRM solution, designed exclusively for financial advisors. As reported on Investment Executive, the…
Social Media Within Business Intelligence
The role of business intelligence (BI) is slowly shifting within organizations as social network integration increases the push…
ByAllAccounts Partners With Ebix CRM
ByAllAccounts, Inc., and Ebix CRM have announced a new partnership that will bring new functionality to Ebix CRM…
ZeOmega’s Jiva Offers CRM Integration
ZeOmega has announced that its integrated care management platform, Jiva, now includes core Customer Relationship Management (CRM) functions.…
CDC Expects Double Digit Growth in Enterprise Applications
According to the most recent news release on the CDC Software Corporation website, the company claims it expects…
Netkiller Syncs with Salesforce CRM for IT Asset Management
Netkiller has announced that it is in sync with Salesforce’s Appexchange to accommodate Salesforce CRM users, providing familiar…
Kalido Upgrades to Offer Better Data Governance
Enterprise data governance solution provider, Kalido, says the company has made upgrades to its Kalido Information Engine and…
Customer Experience Megatrends
A recent Temkin Group report identified key trends that can reshape customer experience management practices. According to this…
Social Media Marketing: Plan a Consumer Privacy Strategy
Companies can leverage social media in their marketing to help build customer loyalty and boost leads and conversions,…
KISSS Methodology Offers Best CRM Success
The most basic of CRM projects can suffer unless you deliver incrementally. This It World report suggests that…
Citrix, Software FX Partner for Business Intelligence
Software FX recently announced that it is partnering with Citrix Systems to deliver a business intelligence solution for…
New R Interface for Oracle Data Mining
Oracle has announced support of R, the open-source language for statistical analysis. As mentioned in this PC World…
CDC Develops Cloud App with Windows Azure Platform
CDC Software Corporation has announced its new cloud SaaS application, specifically developed for the Windows Azure platform. In…
InfoGrow Links Dynamics CRM to Constant Contact
The InfoGrow Corporation has announced CRM2Emails, an e-marketing service that is designed to keep your loyal customers and…
When Your BI Software Has a Breakdown
Life sciences instrument maker, Beckman Coulter, publicly disclosed the company’s trip into a BI rabbit hole, and subsequent…
Astute Solutions Updates its Customer Experience Solution
Astute Solutions has recently announced RealDialog 3.0, the company’s knowledge management and e-service solution. According to the company’s…
CompanionLink Releases Outlook iPhone, iPad Link
CompanionLink Software has announced availability of its data synchronization solutions for Microsoft Outlook 2010. As mentioned in the…
Oco Upgrades its Business Intelligence SaaS
Oco, Inc., has announced announced a major upgrade to its enterprise-class Software-as-a-Service business intelligence (SaaS BI) solution. In…
Objectivity Launches Enterprise InfiniteGraph Beta Program
Objectivity, Inc., has released its distributed graph database product for the enterprise, InfiniteGraph, in beta. According to the…
Campus Management Debuts New Business Intelligence Technologies
Campus Management Corp., will demonstrate its new executive information system, CampusVue Performance Analytics, powered by eThority, and newly…
Masterware Offers Free Version of Billing Master CRM Software
Masterware Corporation has announced an updated version of its Billing Master CRM software. In the company’s news release…
IBM Unveils Analytics Software for Insurance Carriers
IBM’s Insurance Industry Framework offering is designed to help insurance carriers boost client service, increase agility, optimize business…
Does CRM Certification Matter?
While not everyone on your team has to be certified, this Computer World article recommends that at least…
Planning the Customer Experience
Engineering customer experience is building strategic internal relationships a company will be able to draw on. This MSPmentor…
A Focus on Business Process Automation
Interactions ’10, Interactive Intelligence’s annual user conference pegs business process automation and contact center automation as the two…
CSC Expands Insurance Business Analytics Offering
CSC has announced its Insurance Optics Business Analytics software now includes additional industry-specific analytical tools for business intelligence…
Combine Customer Feedback, Web Analytics for Success
Search Engine Land suggests that a competitive edge can be gained when you connect more closely with customers.…
How Much is a Fan’s Loyalty Worth?
Influencers have a huge impact on brand building and bottom-line sales. According to this report on Adotas, just…
An Analytics Software Solution For Every Action
Organizations are capturing more relevant data, structured and unstructured, to inform their business decisions, and at their disposal…
CRM Text, iPost Partner on Integrated Email, Mobile Marketing
CRM Text says it is partnering with iPost to offer digital marketers a unified email and mobile marketing…
Constant Contact Acquires NutshellMail, Boosts SMB Customer Relations
Through the acquisition of privately held NutshellMail, Constant Contact says the company now provides a tool for small…
Results CRM Approved for QuickBooks Integration
Results Software said that the company recently submitted their Results CRM system, with its bi-directional QuickBooks Integration, to…
The Unique Challenges of CRM Systems
CRM systems are harder to get right, but are highly effective when they are done right. According to…
Business Analytics, Business Intelligence Top Software Last year
According to IT Jungle’s report, Business intelligence, analytics, and performance management software accounted for $9.3 billion in 2009,…