BI Vendor Boosts Business Cloud Offering
SAP has announced its plans to partner with Cisco, EMC and VMware to help promote the use of…
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Microsoft CRM Community Offers Free Leads and Marketing Support
DynamicsExchange (DE) is an independent free community support collaborative for the Microsoft Dynamics CRM / xRM platform. With…
New Dundas Dashboard Targets BI Space
Dundas Dashboard v2.0 is an upgrade to the company’s web-based platform for digital dashboard creation, integration and delivery.…
Optify Lead-Generation Integrates Salesforce CRM
Optify has announced that its lead generation software includes the launch of a CRM tool — Salesforce CRM.…
B2B Marketing on Facebook
Facebook presents a unique opportunity to connect with your target market in a way that your Web site…
Strategies for Successful Business Intelligence
Business Intelligence (BI) technology is changing rapidly and so are business conditions in general, which means companies often…
Is it Time For Social CRM?
Much of the effectiveness of social CRM is hidden, making it difficult to know when your organization should…
Autologica Launches Email Marketing For Auto Dealers
Autologica has announced NL Manager, its new email marketing tool designed for vehicle dealerships. According to Autologica, auto…
PerspecSys Eliminates Cloud Governance Gap
For widespread SaaS adoption, security solutions to control and protect critical data cannot come at the expense of…
Microsoft Sues Web-based CRM Provider Salesforce for Patent Infringement
Microsoft patents. Details are scarce. Microsoft (NASDAQ: MSFT) has not commented beyond the initial announcement of the suit.…
Baynote Partners For Online Social CRM Applications
Baynote has partnered with Lithium Technologies to introduce personalization and Social CRM in its application. According to this…
Accenture Expands Offering with Customer Analytics Acquisition
Accenture Interactive has entered into an agreement to acquire assets from CadenceQuest, Inc., a privately-held Arlington, Va.-based company…
Sage Launches Cloud CRM Suite For SMBs
Sage North America has announced availability of its new Sage SalesLogix Cloud CRM deployment offering, built upon the…
HubSpot Adds Lead-Based Email Marketing
HubSpot has announced the addition of email marketing to its online inbound marketing software, giving marketers a one-stop…
Wipro Helps Utilities Industries Speed SAP Implementations
Wipro says it has launched pre-packaged, industry-specific services to help customers in oil and gas, process and utilities…
Fujitsu Expands Application Services in Manufacturing Sector
Fujitsu has announced a broader set of capabilities in its recently expanded its manufacturing market portfolio. The new…
SAP Develops On-Demand CRM Application
SAP is working on a new on-demand customer relationship management (CRM) application. As stated in this Network World…
HP Announces SAP NetWeaver Business Intelligence Services
HP has recently announced a new suite of business intelligence (BI) services in support of environments running the…
Business Intelligence in the Cloud
Cloud-based business Intelligence makes BI services accessible to general businesses; and integrated solutions let you get started in…
Using Five9 For At-Home Call Center Agents
In the call center industry, work-at-home agents is a way to minimize costs without lowering service standards. This…
InQuira Announces Sales Enablement Tool
California-based provider of enterprise knowledge solutions, InQuira, has announced the launch of a knowledge-powered sales enablement application named…
Pilot Group Releases Updates Email Marketing Software
Pilot Group has updated its PG Newsletter Software to a new version. The software includes everything for designing…
Is Social CRM Just Hype or a Source of Real Business?
Is Social CRM a source of real business value or simply fool’s gold? This Netimperative article takes an…
aMarketForce Offers International Call Center Services for SMB
aMarketForce, an inbound call center and B2B marketing services company says it is now targeting small and mid-sized…
XtremeData Announces DBX 100 Analytical Data Appliances
XtremeData has announced availability of the dbX 100 Series of desk-side analytical data warehouse appliances. According to the…
Knouen Integrates Siebel CRM Productivity with Social Networking
Knouen Technologies has announced the availability of Knouen OfficeSync 3.0 for Siebel CRM, providing customers with the ability…
Customer Interactions: Self-Service and Live Service
Even with a highly successful self-service application boasting a high call-completion rate, this CRM Buyer report suggests that…
Total-Apps, TransGrade CRM Team for SMB Ecommerce Solutions
Payment processing solution provider, Total-Apps and TransGrade CRM have forged a new partnership that will give mid-size e-commerce…
Lithium Acquisition Results in Social CRM Platform
Lithium Technologies says it will fully integrate newly acquired Scout Labs’ social media monitoring and analytics into the…
Business Intelligence and Your Data Storage Options
POS Applications, HR Applications, Customer Survey results; these are just some of the myriad sources of data that…
StayinFront Announces CRM 12
StayinFront, Inc., has announced an all new version of its flagship product, StayinFront CRM 12. The product offers…
Silentale Offers Personal CRM System
Silentale has recently opened the beta of its personal CRM system. The service offers a searchable backup of…
IBM Boosts CRM with Social Media Analytics Tool
IBM has a new social media monitoring tool called the SPSS Modeler that, according to this Mashable report,…
Improve Customer Experience With Better Call Center Management
As the clouds of a recession dissipate, companies are ready to invest in software and systems that will…
ApexTwo Sales Automation Company Announces SugarCRM Partnership
ApexTwo, online marketing automation, lead generation, and SugarCRM implementation specialists for small and midsized businesses, announced that it…
Salesforce.com Completes Acquisition of Jigsaw
Salesforce.com has announced it has completed its acquisition of Jigsaw, the privately held leader in crowd-sourced data services…
Consona Debuts Customer CRM Help Blogs
Consona Corporation has announced today the debut of two new blogs. In the company’s news release, the blogs…
Smart Text CRM, Introduces New Realtor Texting Software
Smart Text CRM has introduced “Two-Way Texting” software that helps the real estate industry distribute and obtain information.…
Connectiva Forms Customer Experience Management Business
Connectiva Systems Inc., has announced it has launched a new solution offering for customer experience management (CEM), based…
Saasmaint Enterprise Asset Management on Force.com
Saasmaint.com has announced availability of Saasmaint Essentials on Force.com; salesforce.com's cloud computing platform. Saasmaint Essentials, an enterprise asset…
Rocket Software Expedites Business Services for WebSphere
Rocket Software has enhanced its LegaSuite integration technology by offering the IBM CICS Transaction Gateway. According to the…
MicroStrategy Releases Updated Business Intelligence Platform
MicroStrategy has announced MicroStrategy 9 Release 2, the latest version of the company’s business intelligence (BI) platform. As…
Smarsh Teams with Socialware for Social Compliance
As corporations move to embrace customers on a myriad of social networking sites, compliance risks are always an…
RedCritter Releases Outlook CRM App
RedCritter has announced the release of its Highrise App for Microsoft Outlook 2007 or later. Highrise is a…
Open Source R for Predictive Analytics
According to Revolution Analytics, the company has plans to further drive commercial adoption of the open source R…
Hedgehog Launches On-Demand E-Procurement System
Hedgehog has announced the launch of its new on-demand e-procurement system for business automation and management. According to…
Kofax Updates Its Business Process Application
Business process automation provider, Kofax, has announced a new version of its enterprise application, Kofax Front Office Server…
Software Decodes Customer Emotions Over the Phone
Israeli-based company, eXaudios, has developed a computer program that decodes the human voice to identify an emotional state.…
Business Intelligence (BI) Purchase Pitfalls
Business Intelligence (BI) is expected to be one of the fastest-growing software segments in the coming years. Solutions…
ERP, CRM, Mashup, Cloud. It’s a War on Words.
Salesforce.com maintains a leadership position in terms of the terminology commoditization curve. According to this Ecommerce Times story,…