Finding Relationships in Customer Transactions
Customer Dynamics is an emerging theory on customer-business relationships that looks at the relationships between organizations and customers…
News
QlikView Partners for Enterprise Platform Management
QlikTech and NOAD have forged a new partnership to offer support for QlikView business intelligence software in NOAD’s…
IBM Sees Growth in Business Analytics
Diving in to the thick of business analytics, IBM acquired Cognos, one of the leading makers of business…
SwiftKnowledge Upgrades Web-Based Business Intelligence
SwiftKnowledge, LLC, has upgraded its web-based business intelligence (BI) software to version 9. This new version, according to…
Ringio Enterprise-Class Call Center for SMBs
SaaS communications provider, Ringio, says its enterprise-class call center technology is now available to SMBs at a price…
Shopping Guide to CRM Software for Small Business
If you own a small or medium business, entering the CRM software market can involve a system-wide implementation…
Altosoft Offers Microsoft System Center Insight
Altosoft, a provider of process-aware business intelligence solutions, has announced its new Insight Dashboard for System Center. The…
SkillSurvey Adds Business Intelligence Dashboard to Pre-Hire
According to SkillSurvey, Inc., the latest addition to its Pre-Hire 360 reference assessment software is designed to help…
RPost Registered Email Messaging for FactorSoft
Registered Email service provider, RPost have partnered to build Registered Email messaging as an option within the CADENCE|FactorSoft…
IntraLinks Extends Business Process Platform
Following the recent unveiling of new integration technology and a multi-lingual platform, IntraLinks has announced new enhancements to…
Will Google Marketplace Shake Salesforce.com CRM?
According to some industry watchers, pricing may be what allows Google Apps to undermine Salesforce.com’s CRM app. This…
AuraPortal Expands Business Process Management to North America
AuraPortal, provider of Business Process Management Suite (BPMS) software, has announced it has expanded its North American presence…
Salentica CRM Achieves Microsoft Dynamics Accreditation
Salentica CRM for Wealth Managers, built on the Microsoft CRM has passed Microsoft’s Software Solution Test which is…
jLAN Integrates Mobile Sales with NetSuite Cloud
jLAN Technologies, Inc., has announced integration of its jLAN Mobile solution with the NetSuite cloud computing platform. The…
Who Owns The Customer Relationship?
This CRM Buyer report asks and answers, who owns the customer relationship? Author Denis Pombriant says that the…
IBM Integrates LotusLive with Core Business Services
IBM is offering customers access to a number of business applications by integrating its LotusLive SaaS collaboration suite…
BatchBlue Redesigns its Social CRM Software
BatchBlue Software has announced the latest updated version of its flagship software, BatchBook. The redesign, which the company…
IBM, U of Ottawa Announce Analytics Research Center
IBM Corp. and The University of Ottawa have partnered to create the new 'IBM Centre for Performance Management'.…
NetSuite ERP, CRM Cloud Integrates with Pervasive Enterprise Apps
The combined solution, consisting of Pervasive Software’s Pervasive Data Integrator and NetSuite’s cloud computing platform, will offer NetSuite…
Genesys Adds Knowledge Management to eServices Suite
A formal OEM agreement will see Genesys offer InQuira’s knowledge platform as an integrated application in the company’s…
Maximizer Ships CRM 11 with SMB License
In its most recent news release, Maximizer Software says it is now shipping Maximizer CRM 11 with all-inclusive…
Ingres Releases Open Source Business Intelligence Appliance
Ingres Corporation and Engineering Group have announced that the SpagoBI Analytical Appliance is available for download at OW2…
ACS Launches New Social CRM Services
Affiliated Computer Services, Inc. (ACS), a Xerox Company, has announced its new Social CRM suite of services. Called…
Sterling Add Token Support to Collaborative Applications
Sterling Commerce is offering support for nuBridges Protect Token Manager in its Sterling Selling and Fulfillment Suite, a…
MindTouch, Levementum Define Collaborative CRM
Calling ‘Collaborative CRM’ the center of Enterprise 2.0, in a recent press release, MindTouch says that is has…
Cloud-based CRM Options for SMBs
Customer relationship management (CRM) software is a must-have for companies that want to keep in touch with their…
SnapStore Offers Snaps for Enterprise Applications
According to SnapLogic, it’s newly launched online SnapStore offers Snaps for any application or data source, whether it’s…
New Versions of FICO Decision Management Tools
FICO has announced new release versions of FICO Blaze Advisor for business rules management and FICO Model Builder…
CDC Invests in Marketbright SaaS Marketing Automation
CDC Software Corporation plans to resell Marketbright’s cloud-based SaaS marketing automation solutions, and will also sell the Marketbright…
SugarCRM 6 Gives a New View on Open Source CRM Software
After five years, Sugar’s open source CRM platform remains alive and well, this week debuting a new version…
Unica Offers Interactive Enterprise Marketing Capabilities
Unica Corporation is offering a new version of its enterprise interactive marketing suite. According to the company’s press…
New RhoLogic Smartphone App for CRM
SugarCRM and SAP BusinessOne CRM software integrator, RhoLogic, has launched its new SugarCRM smartphone application. As noted in…
Salesforce.com Chatter Organizes Corporate Collaboration
While Facebook organizes data around users, Salesforce.com’s Chatter offering is organized around customers, opportunities, and solutions. As noted…
Information Builders Enhances Business Intelligence Application
Information Builders has announced WebFOCUS 8, the company’s new BI platform that offers an integrated Performance Management Framework…
Adobe CS5 Adds Business Analytics
Adobe’s new Creative Suite 5 adds online business analytics functionality. "The newest version of Adobe’s popular software suite…
SAS Offers Free Data Analytics Tools to Students
SAS is making SAS OnDemand for Academics available for free to college students. The product was previously only…
Data Analytics Firm MedVentive Raises $10 Million
In a funding round from new and existing investors, MedVentive Inc. has raised $10 million. "Waltham, Mass.-based MedVentive…
SAS Intros Data Analytics for Social Media
SAS has introduced a new service called SAS Social Media Analytics. "The service reminds us a lot of…
IBM, Assurant Introduce Real-Time Call Center Analytics Platform
IBM and insurance management solutions provider Assurant Solutions have introduced the IBM Real-Time Analytics Matching Platform (RAMP), which…
Teredata, SAS Optimize Business Intelligence Solution
Teredata Corporation has announced the optimization of SAS Marketing Automation for Teredata. "Teradata Corporation is a leading provider…
Sage Introduces Professional CRM Software
Sage Software India has announced the launch of its new Sage CRM Professional software targeting the SMB market.…
Nine Multimedia Introduces Mobile Marketing CRM Solution
Nine Multimedia has announced the launch of Nine Mobile, a new mobile marketing CRM solution. "It’s an online…
Global Data Mining Releases Business Intelligence Tool
Global Data Mining LLC has introduced the Prospect Target Analysis (PTA) business intelligence solution. "Officials with Global Data…
Silverpop Announces Next-Gen CRM Solution
Silverpop Systems has announced a new offering designed to combine the strengths of Silverpop Engage B2B with its…
Antenna Software Buys Business Intelligence, Financial App Provider
Antenna Software has announced the acquisition of Vaultus Mobile Technologies. "The deal will enable Antenna to expand beyond…
NetSuite Adds Workflow Management to ERP, CRM Software
On-demand business software provider NetSuite has introduced the SuiteFlow workflow management solution. "SuiteFlow, like many of today’s workflow…
CRM Leader Debuts ChatterExchange for On-Demand Collaboration
Following its own tested and highly successful formula in CRM and other online software, Salesforce this week is…
Krawler Intros CRM Software for the iPhone
Krawler, Inc. has introduced iDeskera CRM, a new mobile version of the company’s Deskera CRM software. "iDeskera CRM,…
Aperio CI Combines Customer Research with CRM Software
Aperio CI has announced the addition of customer research to its CRM solutions. "Aperio CI and its research…
New President Announced at CRM Software Vendor Tigerpaw
James Foxall has been announced as the new president of Tigerpaw Software. "Though he’s been filling the role…