Castle CRM Announces SalesLogix Web CRM Training
Castle CRM has announced plans to provide free 90-minute virtual training courses on Sage SalesLogix v7.5. "Sage SalesLogix…
News
MySpace Counts on RightNow CRM Software
MySpace is working with RightNow Technologies to overhaul its customer support forum. "MySpace chose RightNow CX, RightNow’s recently…
The Challenges of Teaching Business Intelligence
A new study by Barbara Wixom, associate professor at the University of Virginia, has found that professors face…
Mindjet Helps Visualize Salesforce CRM Data
Mindjet has announced the availability of Mindjet Deal Navigator, a SaaS application that automatically generates organizational charts from…
Wendy’s Counts on Clarabridge for Data Analytics
Wendy’s International has announced plans to use text analytics software from Clarabridge to analyze the approximately 500,000 customer…
McAfee Enhances Data Analytics
McAfee has introduced DLP 9, an upgrade to its Data Loss Prevention (DLP) solution. Company group product manager…
Jive Ideation Builds on Employee and Customer Relationships
Jive Software has introduced Jive Ideation as a new module for its Social Business Software (SBS) portfolio. "Jive…
Foursquare Adds Business Analytics
Foursquare has added an analytics tool to its offering for participating businesses. "The new dashboard feature, still in…
Datatech SmartSoft Launches AccuMail Verify for Call Centers
Datatech SmartSoft has introduced the real-time address validation solution AccuMail Verify. "Based on its award-winning AccuMail address correction…
Progress Launches RPM for Business Intelligence
Progress Software has introduced the Response Process Management (RPM) suite, which provides comprehensive visibility, Business Event Processing (BEP)…
CDC Counts on CRM Software
The U.S. Centers for Disease Control (CDC) is turning to retail chains’ CRM databases to assist with product…
Opentaps Updates ERP, CRM Software
The Opentaps open source ERP and CRM suite has been updated to version 1.4. "Opentaps is intended as…
Jackson Chooses Thunderhead’s Customer Relationship Platform
Jackson National Life Insurance Company has selected the Thunderhead NOW platform for customer communications. "Thunderhead NOW was chosen…
Knoa Monitors CRM Software
Knoa has announced full monitoring coverage for SAP CRM 7.0 and SAP CRM 2007. "Knoa also currently offers…
Shopping Guide: Choosing the Right Web-based CRM Software
Choosing the right Web-based CRM service (aka, SaaS) for your company can be challenging in a marketplace full…
Radian6 Connects Social Media to the Customer Relationship
Radian6 has announced a new Engagement Console designed to enable users to listen to, engage with and respond…
IBM and Shell Partner on Data Analytics
IBM and Shell have partnered on a research project using predictive analytics to find possible oil and gas…
ConAgra Chooses inContact Call Center Solution
ConAgra officials have stated that the company saved $1 million and achieved a customer satisfaction score of 96.7…
Indian Business Intelligence Firm Heads Overseas
Manthan Systems, based in Bangalore, India, has stated its intention to seek strategic acquisitions overseas in order to…
Commence Updates CRM Software
Commence Corporation has announced the planned release of Commence RM 4.0, which will ship by the middle of…
IBM Plays Customer Service Matchmaker With Call Center Offering
IBM wants to personalize the customer call center process with the debut of a new service that aims…
Autonomy Intros Customer Relationship Analytics Tool
Autonomy has introduced a new solution called Autonomy Explore. "The ‘customer interaction analysis application’ connects all customer touch…
TripAtlas Launches CRM Software for Travel Agents
The online travel resource TripAtlas.com has introduced a CRM tool as part of its TripAtlas PRO platform. "Not…
Yahoo and SAS Execs Announce Data Mining Company
A group of former Yahoo and SAS executives has launched data mining startup nPario. "The company essentially wants…
PivotLink Launches Self-Service Business Intelligence Apps
PivotLink has introduced the ReadiMetrix suite of on-demand business intelligence apps for sales, marketing and human resources. "According…
CRM Software Provider Announces Customer Wins
SugarCRM has announced a number of new customers, including BLS Telecom, Robin Hood, the Utah Flash, SkyScanner and…
AnalyzePal: Business Intelligence for PayPal
A Produle Systems has introduced AnalyzePal, a free business intelligence solution for PayPal data. "AnalyzePal has been designed…
Mongoose, Unilytics Partner on Data Analytics for Advertising
Call tracking solutions provider Mongoose Metrics has announced a partnership with web analytics consulting firm Unilytics. "The partnership,…
QlikTech Brings Business Intelligence to Android Phones
QlikTech has released a QlikView business intelligence (BI) app for Android phones. "QlikTech has enjoyed tremendous success the…
Alacra Launches PulsePro Data Mining Tool
Alacra, Inc. has introduced PulsePro, an application designed to extract pertinent information from Web-based news alerts, headlines and…
Dealer Impact Systems Intros Facebook Customer Relationship App
Digital marketing company Dealer Impact Systems has introduced a new Facebook Inventory Application. "The new Facebook Inventory Application……
CRM Software Developer Chordiant Acquired by Pegasystems
Business process management (BPM) software developer Pegasystems made a strategic move to broaden its product offerings with the…
Youcalc Brings Data Analytics to Google Apps Marketplace
Youcalc has launched its on-demand analytics application on the Google Apps Marketplace. "Users will now be able to…
Startup aiMatch to Combine Business Intelligence, Ad Delivery
The founders of ad serving tech firm Accipiter have announced a new ad serving and monitoring platform called…
Leading European Operator Implements Kofax for Customer Data
A leading Southern European telecommunications operator has implemented Kofax‘s document capture solution. "Each year, the operator receives about…
Recognizing Customer Data Champions
An article by CRM Buyer’s Ian Michiels looks at the best ways to leverage customer data to improve…
SuccessFactors Brings Business Analytics to Google Marketplace
SuccessFactors, Inc. has announced plans to bring its Express BizX solution to the Google Apps Marketplace. "This will…
TreeHouse Adds Support for Oracle’s Web CRM Software
TreeHouse Interactive has announced that its Marketing View demand generation solution now integrates with Oracle CRM On Demand.…
SAS Intros Customer Data Analytics Offering
SAS has introduced SAS Customer Link Analytics, a solution designed to leverage connections between leaders, followers and others…
Exxaro Chooses SAP CRM Software
Mining company Exxaro has announced its selection of SAP CRM 7. "With the deployment of this solution, the…
Idea2 Announces Cloud-Based Small Business CRM Software
Idea2 has launched its cloud-based CRM solution for the SMB market. "While most of the CRM solutions available…
BatchBook CRM Software Launches on Google Apps
BatchBlue Software has launched its social CRM solution BatchBook on the Google Apps Marketplace. "[A] customizable, Web-based CRM…
SugarCRM Introduces Open+ CRM Software Partner Program
SugarCRM has announced the launch of its new Open+ partner program. "The company intends to offer partners better…
Xobni vs. DocVerse vs. Harmony
ReadWriteEnterprise’s Alex Williams looks at three competing services which extend the functionality of Microsoft Outlook far beyond messaging.…
WebSideStory Execs Launch Business Analytics Company
WebSideStory founder Blaise Barrelet, along with a team of former executives from the company, has announced a new…
Attensity Releases Analyze for VOC
Semantic analysis company Attensity has introduced its Attensity Analyze for VOC solution. "The product aggregates and analyzes text…
Virtusa Intros Enterprise 2.0 Services Suite
Virtusa has announced the availability of its new Enterprise 2.0 Services Suite. "The company claims that the new…
Get Satisfaction Joins Facebook
Get Satisfaction has announced the launch of the Social Engagement Hub for Facebook Pages, created by Involver using…
CA Buys Enterprise Software Vendor in $350 Million Deal
CA on Wednesday announced that it will acquire Nimsoft, a privately held developer of IT performance and availability…
Google Eyes Enterprise Software Apps Marketplace
MOUNTAIN VIEW, Calif. — Recent bad weather moved Google’s “Campfire One” developer event indoors, but it was still…