ALT-Invest Announces SugarChimp ListSync
The new module integrates SugarCRM with MailChimp. ALT-Invest has introduced a product that integrates SugarCRM with MailChimp, called…
News
BSkyB Wins CRM Lawsuit
The company is claiming B#700 million in damages from EDS. A judge has ruled in favor of BSkyB…
SugarCRM Announces SugarCon 2010
The conference will include keynotes on the future of CRM, open source and cloud computing. Open source CRM…
Basic Social CRM Advice: Don’t Sue
When Chicago area renter Amanda Bonnen tweeted a complaint about her apartment management company last May ("Who said…
CRM in Emerging Markets
Social networking solutions can help companies improve customer satisfaction rates worldwide. According to CIO.com’s Chris Kanaracus, an Accenture…
2009 a Record Year for eLead
New product offerings resulted in an increase of year-over-year revenue by more than 20 percent. Automotive CRM and…
Convio Plans IPO
The CRM provider is seeking to raise $57.5 million for working capital, to pay off debt, and to…
Management Dynamics Launches End-Use Manager
The solution is designed to help companies comply with different regulations when trading globally. Global trade management solutions…
Epicor Launches Mobile Marketing for Retailers
Recognizing that mobile device and smartphone users represent a rapidly growing customer segment, ERP software provider Epicor has…
CRM Spotlight: ZoomInfo Launches FreshContacts
Users can gain two months of free access to ZoomInfo’s online database in exchange for their Outlook business…
Businesses Counting on SaaS
A new study from Avanade finds that SaaS is becoming increasingly viewed as a strategic choice for business…
Spotlight: STCU Analyzes Customer Data to Improve Service
To better serve its 74,000 customers, the Spokane Teachers Credit Union (STCU) worked with consultants from Pitney Bowes…
Toshiba Introduces Strata Call Manager
Toshiba America Information Systems has introduced Strata Call Manager, a new unified communications solution. "It’s compatible with the…
Newsgator Buys Tomoye
Newsgator has purchased Sharepoint social networking platform Tomoye. "The acquisition makes Newsgator one of the largest enterprise collaboration…
SugarCRM Announces Plans for CRM Acceleration Winter Tour
The free events will offer guidance on formulating and implementing successful CRM strategies and processes. Open source CRM…
Lotus Connections to Add Social Analytics
IBM’s Lotus Connections will be upgraded to Lotus Connections Next in the second half of 2010, adding the…
Five E-mail Marketing Tips
It’s no secret that 2009 will be a challenging year for business owners. As the line between success…
Weighing In on Yahoo Web Analytics
In October, Yahoo unveiled Yahoo Web Analytics (YWA), an alternative to Google’s popular Analytics service. The service allows…
E-Mail Marketing Tips for December
With Cyber Monday over and the final stretch of December ahead, online merchants are officially in the count-down…
Tealeaf Offers Insight to Mobile Customer Behavior
Tealeaf Offers Insight to Mobile Customer Behavior Customer experience management (CEM) software and even basic Web site analytic…
Eight Free Tools for Tuning Up Online Ad Campaigns
Managing a pay-per-click ad campaign isn’t easy — it takes constant attention. And some days you’re just not…
Five Timely Tips for Holiday E-Mail Marketing
Now that we are well into November, it’s time to reassess — and adjust — your holiday e-mail…
Tracking Ad Success in the New Era
SANTA MONICA, Calif. — Few things thrill online advertisers more than metrics — those magic statistics that, at…
YouTube ‘Analytics’ Boosts Video Marketing Results
You shot a clever video, edited it, and added titles and transitions. You uploaded it to YouTube and…
Yahoo Rolls Out Web Analytics
Yahoo yesterday announced the introduction of Yahoo Web Analytics for Yahoo Merchant Solutions, now in a test phase…
GoDaddy.com and Microsoft Produce E-mail Offspring
GoDaddy, the flashy patriarch of online presence and Microsoft, the mother of all software companies, are the no…
Eight Quick Tips for Boosting Conversions
Keeping a Web shop fine-tuned is an ongoing process, and sometimes, overwhelming when it comes to prioritizing tasks,…
Web Analytics Primer: Five Metrics Demystified
Let’s face it: Web analytics is complex. But if you’re new to site analysis, don’t fret, you can…
Free: A Year of Open Source CRM
If you’ve been thinking that CRM software could really boost your company but the cost and complexity has…
Forget Me Not: Gift-Reminder.com Brings Buyers Back
Bryan Azorsky, a small Web shop owner and e-commerce entrepreneur, just released what could be called a digital…
Ad Network Primer: Tips for Targeted Campaigns
With “The New York Times” reporting that there are more than 200 ad networks operating in 2008, and…
Landslide Looks to Take CRM to a New Level
Landslide Technologies has launched an update to its product for salespeople that it said goes beyond standard customer…
NetSuite Beefs Up Automation Business Apps
NetSuite (NYSE: N), which offers integrated business-management suites in software as a service (SaaS) form to small and…
Business Objects Upgrades With a Focus on SMBs
Business Objects, which merged with SAP in October for $6.7 billion, has announced upgrades to two of its…
Salesforce Signs On to Arcot Authentication
UPDATED: Following its introduction of on-demand authentication for Google Apps users in March, Arcot has extended its tool…
SalesGenius: E-Mail Marketing that Leverages Your Web Site
When it comes to e-mail marketing, Web shop owners want intuitive interfaces and solutions that offer analytics and…
Salesforce Rolls Out Big Summer ’08 Update
Salesforce.com today introduced the summer upgrade to its on-demand CRM software, called Salesforce Summer ’08, featuring enhancements on…
The Business Face of Social Networking
You’ve got a Web site, a blog, and maybe even an RSS feed. Think you’re done with Web…
PaySimple Helps Service E-tailers with Billing
If your business involves providing a regular service, such as dog-walking, housekeeping or massage, or you have a…
SAP Pushes CRM in Latest Bid for SMB Sales
Small and medium-sized businesses constitute the bulk of the economy, it’s no surprise that enterprise software and hardware…
Xactly Analytics: Look at Sales Compensation On-Demand
Unless you happen to have a crystal ball handy, gleaning insight from your company’s post-sales data, which comes…
SAP Beefs Up Enterprise Support
Hot on the heels of Rimini Street’s announcement that it will extend its third-party cut-price support services to…
Creating Content that Turns Browsers into Buyers
While the products you sell are clearly the focus of your Web shop, and likely your energy, the…
Dynamics CRM Ready For Its Close-up?
Attention Microsoft customers waiting to try out the company’s (NASDAQ: MSFT) hosted CRM offering: The wait is over.…
iStorez Ties E-Mail Marketing to Social Shopping
Over the past year we have seen a huge spike in new shopping portals and comparison-shopping engines. Each…
Can You Spy BI?
What you see is not necessarily what you get. At least that’s the case with a lot of…
comScore: Google’s Ad Drop No Cause For Alarm
After jangling investors’ nerves earlier this week with a report that Google’s paid clicks were declining, comScore today…
LinkedIn Targets iPhone, Other Mobile Devices
Social networking site LinkedIn is the latest online service to take a more mobile-friendly stance, as wireless devices…
Salesforce.com Put Itself in Play?
Salesforce.com shareholders received an unexpected gift Monday after Silicon Valley Watcher, a tech industry blog, reported the on-demand…