SAP Plays On-Demand Field
PALO ALTO, CALIF. — If further proof was needed that on-demand software in the enterprise is growing, software…
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NetSuite Looks to Lure Microsoft Partners
NetSuite, a provider of on-demand CRM, accounting, e-commerce and ERP software, announced today that a number of Microsoft…
Salesforce: The New Microsoft?
In 1980, Bill Gates had a brilliant idea: make a fortune providing the operating system platform for the…
Salesforce Finally Ships Appexchange
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Online Sales Up, Service Down
Online merchants had a great holiday shopping season. But they’d better watch out: Customer satisfaction is dropping. That’s…
U.S. Women Draw Even With Men Online
The new century is bringing new changes in U.S. Internet users, particularly women, according to a new study…
Green Light For Siebel-Oracle Merger
UPDATED: Oracle has one less hurdle to jump in its $5.85 billion acquisition bid for rival Siebel .…
Yahoo Analytics Marries Online And Off
With online ads set to take an even bigger bite of the media pie in 2006, interactive media…
A CRM Sandbox For Wary Customers
Don’t you hate it when your new CRM application crashes your system? Enterprises using Salesforce.com’s hosted applications will…
SugarCRM Sweetens Open Source CRM
SugarCRM 4.0 is set to debut this week with new features in the commercial open source CRM enhanced…
Microsoft CRM 3.0 All About the Integration
Reprinted from SmallBusinessComputing.com. If you’ve been waiting to see how Microsoft has improved its CRM application, the wait…
SAP Gaining Ground in Merchant Applications
Think Oracle’s winning bid for Retek over SAP didn’t rattle the No. 1 applications maker’s cage? Think again.…
E-Forms Software to The Workplace Rescue?
Looking to capitalize on the growing interest businesses have in saving paper by digitizing documents, IBM today introduced…
Social Shopping at Yahoo
Yahoo Shopping introduced “social commerce” in time for the holiday shopping season. Yahoo (Quote, Chart) calls its new…
PayPal, Google Part of NetSuite Upgrades
NetSuite, Inc., developers of on-demand business management software for small and mid-sized businesses, today announced that NetSuite has…
English-Version Microsoft CRM 3.0 to Arrive Early
Microsoft is moving up the time line for its release of Dynamics CRM 3.0 for English-speaking users to…
How to Win the E-mail Marketing Campaign
Whether your business is on-line or off, you’ve probably done some e-mail marketing, be it a newsletter or…
Siebel’s Pre-Oracle Plan
BOSTON — Siebel CEO George Shaheen was on the job just five months when Oracle CEO Larry Ellison…
Siebel CEO: No Slowing Down
BOSTON — Siebel Systems’ days as a standalone company may be numbered, but its days as a customer…
When Applications And Databases Collide
LAKE BUENA VISTA, Fla. — Once thought of as two separate worlds, applications and database software are converging…
Excellence in Technology Awards: Make Your Nominations
Go to the nomination formWhether you’re trying to streamline costs or grow revenue, technology is an ever-increasing part…
KnoahsARK Sets Sails With Contact Center Suite
KnoahSoft, a provider of multi-channel outsourcing services, today announced the general release of its KnoahsARK agent performance management…
Hosted SugarCRM, a Sweet Deal?
The adage “information is power” especially applies when it comes to dealing with your customers. Whether you’re trying…
Add a Little Intelligence to Your Sales Leads
If good marketing is all about generating leads and effective selling is all about qualifying those leads, where…
Oracle + Siebel = CRM Consolidation
The $5.85 billion acquisition bid of CRM giant Siebel Systems by database big shot Oracle is a reunion…
Oracle to Buy Siebel For $5.85 Billion
UPDATED: Call it a major merger Monday. Oracle is again shaking up the enterprise software world with a…
Xactly Enters On Demand Arena With Incent
A new company announced its launch on Tuesday, offering a sales compensation management application on demand. Xactly will…
Customer Support — Internet Style
You’d be hard pressed to find a more time-consuming, yet vital, business issue than customer support. Customer retention…
Smart Marketing Helps Plus Size Retailer Grow
In the mid ’90s, entrepreneur Anne Kelly saw that larger women were having a hard time finding attractive…
Collaboration Made Easier For Less
For most businesses, e-mail is a critical communications tool, and at many organizations, hosted POP3 /IMAP mail service…
Microsoft Brings Presence to Business Apps
When it comes to the power of presence in applications, “we’re just scratching the surface,” Ed Simnett, senior…
Consumers’ Online Security Concerns Rising
The seemingly never-ending barrage of fraud and identity theft on the Internet this year has continued to drive…
SugarCRM Expands Open Source Package
SugarCRM has added to its suite of commercial open source customer relationship management (CRM) products with the release…
Siebel Adds SUSE Support
Siebel Systems is throwing its weight behind Linux with the announcement it would support Novell’s SUSE Linux Enterprise…
Siebel Scores High CRM Marks
After facing numerous hurdles this year, there is some good news for Siebel Systems . The customer relationship…
Microsoft Previews Upcoming CRM
Microsoft took the wraps off its delayed CRM software update on Tuesday to show off new capabilities for…
A Salesforce On-Demand OS?
Hosted customer relationship management (CRM) firm Salesforce.com launched its Summer ’05 software update, which includes what officials bill…
Siebel Keeps the CRM Upgrades Coming
One of the benefits of Web-based applications is that vendors can efficiently roll out new versions. There’s no…
Satisfied Online Shoppers Adding Up
Online sales are booming. But even the top-grossing e-tailers may be leaving money on the table, a study…
Accenture to Sell Salesforce.com
UPDATED: Salesforce.com plugs its on-demand customer relationship management software as easy to install and easy to customize. But…
SAP to Build Home Depot’s IT Foundation
BOSTON — Home Depot , which until recently ran on a “stack ’em high and let ’em fly”…
Review: “Call to Action” – Converting Searchers to Buyers
Although the book focuses on some novel, industrial-strength approaches to online merchandising, it’s also packed with practical tips…
BT to Pipe Customer Calls Through VoIP
BT will stick with its longtime telecom equipment vendor Nortel when it shifts its U.K. and Indian call…
Microsoft Cuts Call Times
Microsoft has created a Web services software platform to make call center operations run more efficiently and cost…
SAP, Microsoft to Build Software for Business Workers
UPDATED: Microsoft and SAP continue to get cozier as they combat Oracle and other rivals.Using their service-oriented architecture…
Siebel: ‘We Can Do Better’
Executives at the popular CRM vendor Siebel are trying to shake the speculation surrounding their company’s fate after…
Salesforce.com: The MS Office Killer
SAN FRANCISCO — When Salesforce.com CEO Marc Benioff coined the company tagline “the end of software,” he wasn’t…
The Brokerage and The Bot
Instant messaging bots are building steam in the online brokerage world. Conversagent, a developer of chat-based interactive customer…
Siebel Launches 7th OnDemand Installment
Officials at CRM leader Siebel Systems said their commitment to hosted software remains priority one, as shown with…
Oracle, SAP: Upward Bound
The fight for retail software player Retek marks a new phase in competition between SAP and Oracle :…