RightNow Locator Leads Customers Offline
Bozeman, Mont.-based on-demand CRM provider RightNow Technologies on Monday unveiled RightNow Locator 3.3, the latest version of its…
News
PeopleSoft CAP Could Cost Oracle $1.56B
PeopleSoft’s customer assurance program (CAP) could tack on an additional $1.56 billion to Oracle’s current $9.4 billion offer…
NetSuite 9.5 Adds Billing, Analytics and Communications Features
Business software service provider NetSuite on Wednesday released NetSuite 9.5, adding advanced billing, analytics, and communications features to…
A Rewarding Experience for Small Businesses
Small businesses that have demonstrated success by leveraging computer technologies may be eligible to win $50,000 in computer…
Siebel CRM Goes Pro
There are two ways to deliver customer relationship management (define) systems. The applications can be hosted by a…
WebEx Partners Announce Integration
On-demand CRM service provider salesforce.com and WebEx Communications on Monday announced plans to integrate salesforce.com with the WebEx…
White Pajama Intros Hosted VoIP Contact Center for salesforce.com
White Pajama on Tuesday debuted its Hosted VoIP Contact Center for salesforce.com, integrating contact center and telephony functionality…
Site Analytics: ‘Why’ Is as Vital as ‘What’
Macs or PCs, Fords or Chevys, VHS or Betamax… all debates that elicit strong opinions. Thanks to you,…
Siebel Targets IBM Business Partners with CRM OnDemand
Siebel Systems on Monday debuted an initiative targeting IBM Business Partners with Siebel CRM OnDemand a hosted Siebel-IBM…
Onyx Brings CRM to Local Government
Customer relationship management (CRM) software provider Onyx Software on Monday debuted Onyx CitiServe, a CRM solution designed specifically…
Oracle to ‘Vigorously Challenge’ DOJ for PeopleSoft
Oracle has vowed to “vigorously challenge” the Department of Justice’s decision to block the software maker’s attempt to…
DoJ to Block Oracle’s PeopleSoft Bid
UPDATE:The Department of Justice has dealt a blow to Oracle’s $9.4 billion hostile bid to purchase rival software…
Ultimate Software Focuses On Customer Service
Web-based payroll and workforce management provider Ultimate Software on Tuesday launched its “Passion for Perfection” initiative to improve…
Salesnet Improves UI
Boston-based on-demand CRM provider Salesnet on Monday unveiled a significantly enhanced user interface (UI), designed to provide a…
PeopleSoft: Just Say No to Oracle
In what has become serve-and-volley battle to win the influential stockholders, PeopleSoft Monday begun mailing proxy materials for…
Oracle Lobbies PeopleSoft Shareholders
Oracle moved to spark interest in its latest $9.4 billion offer for rival PeopleSoft by sending a letter…
Perceptions of Trust
Just over half of surveyed consumers discontinued doing business with a company because they were uncomfortable with their…
DOJ Staff Pans Oracle/PeopleSoft Takeover
Antitrust lawyers of the U.S. Department of Justice (DOJ) recommended against Oracle’s $9.4 billion takeover attempt of rival…
RightNow “Tune-Ups” Keep Customers’ Engines Running
What would you think if your CRM software vendor, RightNow Technologies, called you up a few months after…
Siebel CRM OnDemand: The First Quarter Is On Us
Siebel Systems, a provider of customer relationship management (CRM) software, and its business partner IBM, are now offering…
Oracle Offers $9.4 Billion for PeopleSoft
Oracle has ratcheted up its pressure on rival applications maker PeopleSoft by raising its cash buyout offer to…
Oracle Comes Full Circle in Enterprise
In his keynote speech at Oracle Appsworld on Wednesday, CEO Larry Ellison talked a lot about data —…
Oracle Courts Business Intelligence Community
Oracle is telling a story of disparate systems and misplaced information this week at its software conference. The…
Salesforce.com, Nextel Blast CRM into the Air
Salesforce.com wants to help Nextel Communications customers pull customer relationship management (CRM) tools out of thin air —…
RightNow’s Year-end Financials Prove On Demand Is In Demand
Bozeman, Mont.-based CRM provider RightNow Technologies on Wednesday announced its 20th consecutive quarter of revenue growth and 7th…
A Little CRM, Please
One snowy Sunday morning last month I spent some time — a lot of time, actually — on…
Trust, Mistrust and Consumer Information
Recent Harris Interactive surveys reveal that most customers still do not trust companies to handle their personal information…
NetSuite Adds Business Insight by the Dashboard Light
Do business owners and executives know more about what’s going on in Hollywood and Washington, D.C. than they…
Siebel Takes Telephones Out of the Call Center
Customer relationship management software provider Siebel Systems announced Tuesday its decision to acquire hosted telephony provider Ineto Services…
Salesforce.com’s In-Office Appearance
Salesforce.com users who logged on Friday morning might have noticed a new link. Clicking on it automatically added…
Case Study: Market Central
By Jeff Goldman Market Central was initially created as the contact center for Gibraltar Publishing, and was spun…
Level 3: Use VoIP for Toll-Free
Wholesale communications provider Level 3 launched a new service Tuesday that lets businesses use Voice-over-IP technology to handle…
EC Halts Oracle/PeopleSoft Inquiry
Oracle will wait longer than expected to hear whether its bid for PeopleSoft is acceptable. The European Commission…
LivePerson Adds Island Data Assets
New York-based online customer interaction service provider LivePerson Inc. on Monday acquired the Express Response hosted knowledgebase product…
EarthLink to Offshore More Call Center Jobs
Internet service provider EarthLink plans to eliminate approximately 1,300 call center jobs by shuttering operations in Pennsylvania and…
KANA Customers Connected at the Hipbone
Bolstering its technology portfolio and customer list, CRM vendor KANA said Monday it would acquire Hipbone for an…
Netegrity Plans for Provisioning With $42.5M Buy
Access and identity management firm Netegrity has bought Business Layers in a cash and stock deal worth approximately…
FrontRange’s GoldMine 6.5
FrontRange Solutions announced the immediate availability of GoldMine 6.5 — the latest version the software maker’s award-winning customer…
CA Jettisons Small Business Application Division
Making good on its promise to focus on suites of Web services and enterprise management packages such as…
NetRatings Goes Down Under to Expand Site Analytics
Web measurement firm NetRatings is expanding into site-specific metrics by acquiring RedSheriff for more than $12 million. The…
Salesforce.com Plans IPO
In what may be the second-most anticipated initial public offering by a technology company this year, San Francisco-based…
NetSuite Adds Customization Features
NetSuite, maker of Oracle’s Small Business Suite, this week countered a common criticism of hosted applications by launching…
Microsoft CRM 1.2 Targets Other MS Apps
Microsoft is about to unleash an upgrade to its year-old customer relationship management (CRM) software with enhancements that…
Everyday Metrics
A while back, I attended a workshop for interactive marketers. The featured speaker was Jim Novo, a consultant…
Sykes: A Solid Support Solution for ISPs
By Jeff Goldman Sykes Enterprises was started back in 1977 as a small engineering firm in Charlotte, North…
Novell Strives to Improve Customer Service
Adding to its IT customer list, enterprise software provider Kanisa has signed network software specialist Novell as a…
More Data Than Budget, Part 2
This column is the second in a series for data-starved, financially challenged marketers struggling to make decisions without…
Siebel Adds Customer Support Module to CRM OnDemand Suite
Enterprise software provider Siebel Systems Inc. on Tuesday announced a customer support module to Siebel CRM OnDemand–UpShot Edition.…
RightNow Joins Anti-spam Coalition, Expands Global Operations
Bozeman, Mont.-based customer service and support (CSS) solution provider RightNow Technologies on Monday announced that it has joined…
Pivotal Rejects Chinadotcom Bid
Toronto-based CRM provider Pivotal Corp. on Wednesday rejected a takeover bid from a Chinadotcom Corp. subsidiary because it…