SAP Gets to the Core of CRM
Customer relationship management (CRM) software has been around for years and has become a staple of many large…
News
Salesnet’s ASP CRM Now OEM?
Online CRM provider Salesnet today unveiled its OEM Partner program and “application syndication” strategy, which allows technology partners…
Giving Good Customer Service During the 2003 Holiday Season
As e-commerce dives head first into the biggest shopping season of the year, retailers can expect more customers…
Oracle, PeopleSoft Slide on Fate of Takeover
Investor reaction was mixed Tuesday a day after Oracle said it might have to drop its $7.3 billion…
New Salesforce.com Lineup Targets On-Demand
Looking to expand its “software- as-service model” into the more lucrative “on-demand” space, salesforce.com Monday took the wraps…
With Salesnet, Increasing Sales Is a Piece of Cake
Nobody ever said growing a small business was easy. After all, a small business owner needs to focus…
Grand Central Adds salesforce.com CEO to Board
Web-based business process integration (BPI) service provider Grand Central Communications Inc. added to its board of directors Wednesday,…
More Data Than Budget, Part 1
In last summer’s Choosing Your Perfect Software Match series, I shared results of my interview with Jupiter Senior…
Responsys Adds Deep Analytics
E-mail marketing technology firm Responsys Monday launched its Marketing Performance Center, a new Web-based reporting and analytics tool…
Free CRM for Everyone!
There may be no such thing as a free lunch, but, by golly, there is free customer relationship…
Competitors Fire Back at Siebel…Again
Following last week’s announcement by Siebel Systems that it will acquire hosted CRM provider UpShot, competitors fired the…
How Do Your Analytics Stack Up?
So, you’re using analytics. But how are you really doing? Have you set your own benchmarks? Are you…
NetSuite Debuts Down Under
Continuing a global expansion that began earlier this month in the UK, NetSuite Inc. on Tuesday brought its…
Siebel Acquires Two in CRM Push
Software maker Siebel Systems is going on the acquisition trail in its bid to broaden its appeal and…
Salesnet Gives CRM Integration a Twist
Customer Relationship Management (CRM) Application Service Provider Salesnet likens its service to a global positioning system (GPS) for…
Is the ‘Killer App’ Killing You? Part 2
Perhaps as a result of the dot-com bust of 2000-2001 businesses have underestimated the impact of the online…
NetSuite Arrives in UK
NetSuite Inc on Thursday set up shop in the United Kingdom, unveiling localized versions of its NetSuite and…
Siebel Makes Smarter Easier
With the Tuesday release of Siebel Enterprise Analytic Platform 7.7, customers now have an easier time making the…
Mistakes Happen
I’m sure you read about it in the news recently. You’re likely to have heard about it by…
A Dose of Web App RealiTea
Officials at TeaLeaf Technology, the only SAP spinoff, released RealiTea for businesses that want to track down Web…
Salesforce.com Takes a Simpler Approach to Voice-enablement
Most software companies look at a problem and see a technology solution. Salesforce.com has taken a different approach…
Siebel Misses the Mark with Hosted Offering
Yesterday’s long-rumored announcement by Siebel Systems and IBM Corp. that Siebel was jumping into the hosted CRM space…
Siebel, IBM Take CRM On Demand
In a sign that on-demand computing is starting to vault from theory into the applications realm, IBM said…
Don’t Let Them Get Away
Did you know that for every dollar spent acquiring a customer online, you’ll spend $100 reacquiring them after…
Salesnet Offers a Small Business Express Lane to CRM
Like many software and service vendors, Boston-based CRM provider Salesnet.com sees an opportunity to help small businesses implement…
Study: CRM, SRM Key to Operational Excellence
While using point solutions to tackle tactical business problems is a pervasive trend these days among budget-strapped IT…
BEA, Salesforce.com Join ‘s’ Forces
In a partnership that should enable enterprises to build composite applications without incurring additional expense, Salesforce.com announced this…
Is the ‘Killer App’ Killing You?
There’s no arguing that consumer sophistication and expectations have risen dramatically when it comes to online business communication…
RightNow CEO Foresees End of Software Dinosaurs
Hosted customer service and support (CSS) solutions provider RightNow Technologies is a company with a clear mission: to…
Salesforce.com Teams to Tie CRM to the Call Center
Providing your customers with fast, reliable and personalized service is becoming a hallmark of good business practices in…
PeopleSoft Showcases New Tools, Integration Plans
For the past couple months, most of the coverage of PeopleSoft , has been about the highly-publicized attempts…
CRM: Building Bridges Between Customers and SMBs
Customer relationship management (CRM) not just an application, it’s a way to network with your customers in an…
Businesses Feel at Home With Hosted CRM
Hosted CRM applications continue to gain market acceptance, according to a new report by Aberdeen Group, a Boston-based…
The Internet and the Right to Privacy
A few months ago, I wrote a column about the Recording Industry Association of America (RIAA) attacking alleged…
Cognos Weighs in with Reporting Software
NEW YORK — Cognos took the wraps off of ReportNet, a new business intelligence (BI) software reporting tool…
Siemens, Synopsys Join NetWeaver Web
Officials at software giant SAP opened their 8th annual Tech Education conference in Las Vegas with the announcement…
Get to Know Your Customers Individually
Online survey vendors and software have made it increasingly easy and inexpensive for marketers to conduct their own…
LivePerson Goes Platinum
LivePerson , an ASP that provides services designed to allow companies to offer real-time online customer interaction, today…
Sun, Siebel Retain Close Ties
Two Silicon Valley-based mainstays inked a deal Monday that helps bolster each other’s core software platforms. Sun Microsystems…
Salesforce.com Cleans Up its Karma
The path to enlightenment took a hard stop at humility this week for Salesforce.com after the hosted applications…
Firepond Licensing Business Heats Up
After just a month, Firepond’s licensing program is paying dividends. The Minneapolis maker of customer service and e-commerce…
Consumer Advocate Taps Net for Top Fed SSNs
To demonstrate how private information is at risk on the Internet, a California consumer advocate claims he has…
ASAP’s Fables
“As soon as possible” (ASAP) is not as nebulous as you might think. Customers are innately aware of…
Settled Siebel Suit Triggers Corporate Governance
Enterprise applications maker Siebel Systems settled a class-action lawsuit Tuesday for $900,000 and took steps to make sure…
3Com, Aspect Target Enterprises, Call Centers
3Com and Aspect Communications have signed a wide-ranging partnership aimed at increasing the use of Internet protocol phone…
RightNow Reveals Top Customer Service Trends
Hosted customer service and support solutions provider RightNow Technologies today concluded its annual service summit, and the nearly…
A New Player Emerges in Chat-Based CRM
A slew of large enterprises have integrated instant messaging and chat into their online customer relationship management solutions…
Choosing Your Perfect Software Match, Part 2
This is part two in a series based on my talk with Matthew Berk, senior analyst for Jupiter…
Feds Want Banks to Warn of ID Theft
Federal bank and thrift regulatory agencies issued proposed guidelines Tuesday to require financial institutions to develop programs to…
Onyx Gains Ground in Asia
Bellevue, Wash.-based customer relationship management (CRM) provider Onyx Software Corp. on Monday announced new customer and partner deals…