WebSideStory Bows HitBox Enhancements
WebSideStory Inc. on Monday vowed to make online marketing analytics simpler to use without sacrificing functionality in the…
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Make Policies Positive
Every now and then, I get really inspired by a great piece of copywriting. Over the weekend, I…
Sprint Dials in Call Center Contracts
Sprint , the Overland Park, Kan., telecom carrier, has signed two new multi-year, multi-million dollar deals to provide…
CRM Analytics Offers Challenges and Opportunities
For many CIOs, the benefits of CRM analytics are still unproven, leaving many IT executives to wonder, do…
Avoid Becoming Collateral Damage
Cyberspace is a crowded place, and for many small e-tailers, getting their message heard is no easy task.…
Behind the Privacy Policy Veil
“Web Firms Choose Profit Over Privacy” was the title of a great article in The Washington Post earlier…
UpShot Adds a Dashboard, Notes Integration
In a move designed to target Fortune 1000 companies, Web-based customer relationship management (CRM) vendor UpShot Corp. announced…
Choosing Your Perfect Software Match, Part 1
This week I found my analytics soul mate. You know how it is when you meet someone who’s…
Siebel Systems Airs 2Q Struggles, Restructures
With confusion swirling around the enterprise applications space caused by Oracle and PeopleSoft’s battle for the No. 2…
Business Objects to Take Crystal Decisions
French-owned software maker Business Objects Friday said acquire privately-held Crystal Decisions in a cash and stock deal worth…
2Wire Touts Customer Service
Most IT firms view customer service as a necessary, but expensive, part of doing business and are happy…
2Wire Touts Customer Service
Most IT firms view customer service as a necessary, but expensive, part of doing business and are happy…
The Key to Online Sales: Interaction Is Everything
It may not be possible to make the experience of buying a product online entirely comparable to buying…
Marrying Online Support With Sales
By Bruce McCracken As a small business grows, it must often transform its back office system to allow…
Coremetrics Buys Scenario-Optimization Firm
Coremetrics announced on Monday the acquisition of WebCriteria, a scenario-optimization firm that allows companies to improve the performance…
SAP, Sharp Go in a Linux, Java Mobile Direction
Enterprise software company SAP AG and Japanese electronics giant Sharp have teamed up in order to build applications…
Moderate, Steady CRM Growth Through 2006
Corporations will continue to make efforts to please their customers, as research from Aberdeen Group forecasts worldwide CRM…
PeopleSoft Beats Estimates in Early 2Q Results
PeopleSoft surprised the industry Wednesday when it said preliminary results for the second quarter beat the average Wall…
Oracle Postpones PeopleSoft Lawsuit
Database software maker Oracle Tuesday said it will delay its legal fight with PeopleSoft after an inquiry by…
Web-based ASPs Integrate CRM and Web Analytics
Users of Web analytics applications must wonder what happens to those hot sales prospects lured in through online…
CRM Going to the ASPs and SMBs
The ‘C’ in CRM could stand for “change,” according to a new Aberdeen Group report on the customer…
Actionable Intelligence, Step One
Call it business intelligence, Web site analytics, customer experience measurement, statistical analysis, or just plain old reporting tools,…
E-Bank Customers Less Satisfied
It pays for online banks to deploy effective customer relationship strategies since satisfied consumers are 50 percent more…
Salesforce.com Unveils S3
On-demand CRM vendor Salesforce.com Monday launched S3, the latest version of its customer relationship management software-as-service. “We’ve been…
Salesforce.com Reports Profitability, Unveils Alliances
On the day of its S3 introduction, Salesforce.com also laid claim to 95 percent year-to-year growth and its…
Surebridge Expands On-Demand Services For Mid-Market
Application outsourcer Surebridge Inc. Monday refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of…
Four Steps Toward Actionable Metrics
The interviews and preparation I did for my recent series on metrics gave me a lot of food…
HP, NetLedger in New Pay-as-you-go Alliance
Call it on-demand computing services packaged for the smaller business set. Computer systems vendor Hewlett-Packard has struck a…
CeBIT: PeopleSoft CEO Avoids the ‘O’ Word
NEW YORK — PeopleSoft Chief Executive Officer Craig Conway Thursday said his company will guide the market for…
PeopleSoft Pushes to Close J.D. Edwards Deal
Despite Oracle’s sweetened offer to acquire PeopleSoft , the enterprise application vendor is pushing to close its $1.75…
NetLedger Offers Commissions
NetLedger, a San Mateo, Calif.-based ASP, today announced Sales Compensation Manager, a Web-based service designed to allow mid-sized…
SAP Rolls Out Updates at Sapphire
In a bid to turn the spotlight from its competitors and onto its products, enterprise software provider SAP…
IM and SFA Collide in ASP Offering
How do you get salespeople to use sales force automation (SFA) software? “Make it easier to use the…
Making CRM Accessible
I talk a lot about building relationships with customers on their terms. Many of my columns focus on…
PeopleSoft, J.D. Edwards Try to Speed Merger
PeopleSoft and J.D. Edwards Monday have amended their merger agreement to speed up the deal in the wake…
Report: Amdocs, Verizon Negotiating Outsourcing Deal
Amdocs , a provider of billing, customer relationship management and directory services, is reportedly negotiating a lucrative contract…
Siebel Still Tops Declining CRM Market.
Siebel continues to be the leader in customer relationship management (CRM) software. But like the industry itself, its…
JD Edwards Sues; PeopleSoft Spurns Oracle
J.D. Edwards filed a $1.7 billion suit against Oracle and its two top executives in state courts in…
E-Mail: A Dialogue, Not Just Direct Marketing
I had such a great time last week at ClickZ E-Mail Strategies. My session was about multi-channel marketing,…
Dipping Your Toes in the CRM Waters With Visnetic MailFlow
Visnetic MailFlow: Mail-server-based CRM program with modest price point and limited scope Visnetic MailFlow from Deerfield.com is a…
SAP Enhances Customer Services, Integrates Consulting Units
German enterprise software giant SAP AG Wednesday unveiled the SAP Customer Services Network, a new initiative offering coordinated…
PeopleSoft Cans Court Action Vs. Oracle
Besieged by a hostile $5.1 billion takeover bid by Oracle last week, PeopleSoft late Tuesday cancelled its plan…
Has Siebel Lost Its Lead in the CRM Race?
With hosted software becoming more and more popular and companies like Salesforce.com and Onyx leading the charge in…
Oracle Offers to Buy PeopleSoft for $5.1 Billion
In a hostile takeover bid that could reverberate across the software industry, database giant Oracle offered to purchase…
Salesforce.com Unleashes ‘sforce’
Hosted applications provider Salesforce.com Tuesday took the wraps off of a new developer’s tool kit for making Internet-based…
PeopleSoft/J.D. Edwards Facing Challenges
When PeopleSoft moved to acquire rival J.D. Edwards Monday, it marked the latest in a series of mergers…
Microsoft: Mission to ‘Jupiter’ Rolls Ahead
The first phase of Microsoft’s ‘Jupiter’ e-business Web services suite went to beta Monday bearing the new designation…
Merger Creates Business Software Giant
PeopleSoft Monday agreed to buy J.D. Edwards & Co. for $1.7 billion in stock, a move that shakes…
What Should You Measure? Part 3: Common Ground
This is the third column in a series aimed at that frequently asked question: What should I measure…
PeopleSoft’s Latest Gambits Make Sense, Unfortunately
This year’s award for the most obvious marketing campaign goes to PeopleSoft for its new Total Ownership Experience…