Prognostication Scorecard, Part 3
This is the last of a three-part series that looks back at some industry forecasts I made when…
News
Verizon Connects With Consumer Home Networking
Almost two weeks after rolling out a wireless home networking offer for business users, Verizon is going to…
Big Blue Eyes CRM Mid-Market
With Microsoft casting its considerable shadow over the market, IBM announced a partnership with Clear Technologies to target…
Online Privacy Bill Stalls In Senate
Bad timing seems to be derailing Senate debate over a controversial online privacy bill that would force companies…
Upshot Puts Sales Execs on Alert
Upshot Corp., a Mountain View, Calif.-based provider of Web-based customer relationship management (CRM) services, yesterday announced Upshot Alerts,…
Salesforce.com Takes a Team Approach
In a move that seems a bit of a departure given its recent aggressive push into the enterprise…
Prognostication Scorecard, Part 2
This is the second of a three-part column that looks back at some industry forecasts I made when…
LivePerson Gets Into Cyber-Sales
It’s like asking “Can I help you?” in cyberspace, but without all of that shoe leather use. LivePerson…
CRM – Failed Deployments…Frequent Autopsy Results
By Bruce McCracken Ask a dozen business people about what customer relationship management (CRM) is, and half of…
Risking Customer Relationships for Higher Prices?
A new report from Charlottesville, Va.-based analyst firm CIR says optical-networking vendors “by and large” have yet to…
Bullhorn Trumpets New Investment
Bullhorn, a Boston maker of customer relationship management (CRM) software for the staffing industry, has raised its second…
NetLedger Enters CRM Fray
While Web native customer relationship management (CRM) ASPs start to swim up channel in hopes of reaching enterprise…
SAP Launches New Version of mySAP CRM
As Web-native customer relationship management (CRM) ASPs such as Salesforce.com start to take aim the enterprise, independent software…
Salesnet Releases Web Services API
Salesnet, a Boston-based provider of Web-native sales force automation (SFA) software, announced yesterday the availability of Salesnet’s Web…
Prognostication Scorecard, Part 1
When I started writing this column a mere 18 months (but seemingly a million years) ago, I cited…
ASPs Help Keep the Customer Satisfied
The customer is king is the mantra of many businesses. But while providing good customer service may give…
Prognostication Scorecard, Part 1
When I started writing this column a mere 18 months (but seemingly a million years) ago, I cited…
QAS Lands CCSC
QAS, a Boston maker of software to help companies manage mailing lists, has won a contract with Consumer…
Please Don’t Shoot the Customer, Part 3
This is the final installment of a three-part series on customer profitability management. To recap part one, though…
NetLedger Sets Sights on Microsoft Great Plains
Taking aim at the mid-size enterprise market currently controlled by Microsoft Great Plains, NetLedger Inc.today announced NetLedger Advanced…
PeopleSoft Secure With Its Strategy
Internet business software maker PeopleSoft looked to inject some new life into its sales with the release of…
Watch Hill Adds Wireless, CRM Vets
Watch Hill Partners, a Providence, R.I., consulting firm specializing in customer relationship management and wireless services, has made…
AOL’s Got Your Numbers (Should You Be Allowed to Use Them?)
During AOL’s heyday, Meyer Berlow was the rainmaker. He developed strategic partnerships with corporations looking for access inside…
Case Study: RightNow Technologies/ MarketFirst
Company: RightNow® Technologies is a CRM provider headquartered in Bozeman, Montana. Founded in 1995, RightNow offers tools designed…
Please Don’t Shoot the Customer, Part 2
In this, the second of a three-part series on customer profitability management, we’ll look at a real-life case…
SMBs Adopt Automation Apps
Small- and medium-sized U.S. businesses (SMB) are outgrowing simple applications, such as homemade lists and databases, and adopting…
David v. Goliath in the Enterprise Data Mobility Space
In the push to mobilize business information, a plethora of vendors have come forward saying they can give…
Execs and Accounts for August 5, 2002
CRM integrator Harte-Hanks has retained MindArrow Systems to provide Mazda North American Operations with e-mail marketing and other…
CRM Market Suffers Some Growing Pains
The bloom is off the customer relationship management (CRM) rose — at least a little bit — according…
Bigfoot Interactive, Fujitsu in CRM Deal
E-mail marketing shop Bigfoot Interactive will move into the arena of customer relationship management, through a new deal…
Web-Native ASPs Lay Down the Gauntlet
The market for turnkey integrated business suites is about to evaporate. That’s the view of many of a…
Please Don’t Shoot the Customer, Part 1
Conventional wisdom says if you can’t make money on some types of customers, dump them — preferably by…
UpShot Adds $10 Million to Complete Funding
UpShot Corp., a Web-based customer relationship management (CRM) application provider, today announced that it has closed its latest…
Does ‘Minority Report’ Portray a Scary Future?
Seeing the new Steven Spielberg flick “Minority Report” got me thinking about the difference between mass marketing and…
Case Study: Bell Mobility/E.piphany
Company: Bell Mobility is a division of Bell Canada, itself part of BCE, Canada’s largest communications company. BCE…
Viisage Lures ATG Exec
Viisage Technology , a Littleton, Mass., maker of face-recognition technology and identification systems, has tapped the former COO…
CRM For Everyone
On the heels of closing its purchase of business-applications software company Navision, Microsoft gave a sneak peek at…
Salesforce.com Speaks the Language
In a move to help it better span the globe with its online customer relationship management (CRM) service,…
I Don’t Know You: CRM for the Anonymous Browser
Can a Web site be personalized for someone you don’t know anything about? Companies ask people like me…
LivePerson Snaps up NewChannel Assets
Real-time customer service ASP LivePerson has acquired all the customer contracts of NewChannel, a rival firm that provided…
Jabber, Virtual Personalities Team for Customer Service
Denver-based extensible IM developer Jabber Inc. said it is partnering with Malibu, Calif.-based Virtual Personalities to offer automated…
Asia’s 2001 CRM Revenues Grew 7.8 Percent
Based on the latest findings by Frost & Sullivan, collated through interviews with at least 250 interviewees comprising…
Cape Clear Integrates Salesforce.com
Stating that the new era of integration has begun, Web services infrastructure software provider Cape Clear Software, today…
Lindows.com Outsourcing its Customer Service
As LindowsOS continues to gain converts from Microsoft Windows, its San Diego-based founders are taking steps to make…
Trading Places, Part 3
This is the final installment of a three-part series on what CRM is quickly evolving into: EAI and…
Applix Adds IT Exec
Applix , a Westborough, Mass., business software maker, has named Howard Spielman, Ph.D., vice president of business intelligence…
CRM Needs a Team to Succeed
Customer relationship management (CRM) solutions can prove to be invaluable to an enterprise — but only when used…
There’s a New CRM Kid in Town
When it comes to customer relationship management (CRM) software, pureplay ASPs and telcos that butter their bread by…
European Union Says Cookies Are Here to Stay
After a long-awaited debate, Europe’s legislative body reached a verdict on the future of the New Economy. The…
A Unified Virgin
On the surface, I love Virgin Atlantic Airways. It succeeded in setting itself apart from every other boring…