Salesnet Extends App, Reaches for Enterprise
Given the taste of success Web-native ASPs in general and sales force automation (SFA) ASPs in particular have…
News
Trading Places, Part 2
This is the second installment of a three-part series on what CRM is quickly evolving to be: EAI…
Case Study: Raindance Communcations and Salesnet
By Alison Harris Company: When Raindance Communications was founded in 1997, its primary focus was delivering video streaming…
ATG Sees Opportunity in Japan
Art Technology Group will release Japanese-language versions of its customer relationship management software as part of a push…
EFF Issues Update on Online Privacy
With the ever-watchful eye of Big Brother becoming more of a reality, the Electronic Frontier Foundation (EFF), a…
Case Study: Vantage Deluxe World Travel and MarketFirst
Company: Vantage Deluxe World Travel is a little different from other travel agencies. In business almost 20 years,…
Performics e-Marketing Suite
By Bonny Georgia Whether you’re campaigning online or off, marketing efforts fall into two major categories – strategies…
Innovent Buys Reportability.com
In a merger of IT consultants and integrators, Innovent Solutions, of Los Angeles, has bought Reportability.com, of Boston,…
eBay Furthers One-on-One Contact
Having trouble with an eBay auction? Have a question about setting up an account? Soon, eBay users will…
To CRM or Not CRM?
How enamored companies are with CRM apparently lies within the definition. Customer relationship management is a broad term,…
Web-Native Architecture Pays Off for ASPs
Many ASPs that sell Web-native applications have been around since the early days of the ASP industry. It…
Trading Places, Part 1
Your reactions to my recent trilogy about the death of the CRM software fad were voluminous. The recurring…
SONICblue Can Keep Customer Info Private
Internet convergence player, SONICblue claimed victory Monday in its battle with the entertainment industry affecting anyone who bought…
Case Study: FaceTime/Wachovia
Enterprise IM company: FaceTime Communications Name of client company: Wachovia Securities Client’s problem: Giving customers what they want…
The Three Brick Walls Between You and Your Data
I loved my ClickZ colleague Mark Sakalosky‘s article “Customer Data? We Don’t Have Any Customer Data.” Chances are…
Japan’s CRM Market To Hit $6.8 Billion By 2006
The customer relationship management (CRM) solution market in Japan is expected to grow at a compound annual growth…
Case Study: IBM and Siebel Systems
Company: Everyone knows IBM. This multinational technology company has been leading industries for years. With almost 320,000 employees…
UpShot Mixes CRM With Microsoft Office Apps
For customer relationship management (CRM) software to be effective, salespeople have to use it. Sounds simple enough. However,…
How Not To Be A Stupid Vendor
I haven’t talked about the technology aspect of personalization yet. Having had some high-profile clients, and having worked…
SAP Shakes Up U.S. Operations
Facing stagnant growth in U.S. corporate spending, German software giant SAP overhauled its U.S. operations and named Leo…
Siebel to Help Navy With Recruiting
Customer relationship management (CRM) software firm Siebel Systems scored a deal to power the database management system for…
The Rise and Fall of CRM, Part 3
This three-part column is about the birth and death of the CRM fad. In parts one and two,…
Coremetrics Looks to Add Survey Data
Online marketing analytics provider Coremetrics is aiming to beef up its data-collection products with consumer satisfaction and customer…
Reuters, Siebel Pair Off
News, financial data and tech company Reuters is teaming up with San Mateo, Calif.-based business software firm Siebel…
Jamcracker, Salesforce.com Make Executive Decisions
Jamcracker and Salesforce.com are two pioneers of the ASP industry, but neither company has spent much time looking…
A New Marketing Model for IM
By Todd Tweedy For many marketers, the explosive growth of real-time communication isn’t raising questions about whether to…
Case Study: Sanlam Life and Siebel Service
Company: Sanlam Life is a subsidiary of the Sanlam Group, one of South Africa’s biggest financial services companies,…
Personalization With No Budget, Part 2
Can personalization exist in a world without money or resources? That’s the question I posed and began to…
Tom Siebel Hates Me (And Anyone Else Asking The Tough Questions)
In an industry not known for promoting the shy, quiet types, Tom Siebel stands out. His arrogance and…
Turning Customers Into Disciples
In tech marketing, the old-fashioned client testimonial has come into vogue. Look no further than at the latest…
Quadstone Cements Management
Quadstone‘s 9-month search for a permanent CEO has ended. The Boston maker of customer relationship management (CRM) software,…
Case Study: Microsoft/FaceTime
Enterprise IM company: Microsoft Corp. Name of partnering company: FaceTime Communications, which provides third-generation instant messaging and presence-based…
Case Study: The Regence Group and Onyx Software
Company: The Regence Group is a company composed of four different health plans in four different states: Regence…
PeopleSoft, Agile Team Up On Software Package
PeopleSoft, Inc. and Agile Software Thursday said they have formed an alliance to supply a comprehensive solution for…
M.O.M’s Watching
LivePerson Inc. , a New York-based ASP that specializes in real-time communications and customer service, yesterday announced M.O.M.…
The Rise and Fall of CRM, Part 2
This three-part column is about the birth and death of the CRM fad. In part one, we looked…
Commonwealth Web Site Deploys Real Time Chat
The Commonwealth of Virginia has become the first state in the nation to deploy a real time customer…
Davox Completes Name Change to Concerto
Westford, Mass.-based customer interaction management (CIM) solutions provider Davox Corp. Friday announced that it has officially changed its…
Bluelight Special On E-mail
Calling all Bluelight.com shoppers, as of Tuesday you now have 10 MB of e-mail space in your inbox…
France Telecom Taps ATG’s CRM Portal
France Telecom Monday tapped Cambridge, Mass.-based ATG Inc.’s Enterprise Commerce and Portal Suite to support its personalized, e-business…
Salesforce.com Is Always Just an Email Away
It can be a complex world when mobile devices need to access enterprise-based customer relationship management (CRM) applications.…
Customer Service Gains a M.O.M’s Touch
For e-tailers, understanding the movement of ‘Net surfers through a Web site is as important as the lengths…
Citizens Banks on EMC
With new security threats emerging almost daily, Citizens Financial Group, of Providence, R.I., has expanded its relationship with…
EPIC FastForward
By Bonny L. Georgia It’s not enough to launch an e-store and wait for shoppers to empty your…
Hollings Wants Consumers to Opt-In to Online Privacy
Sen. Ernest Hollings (D.-S.C.) introduced legislation Thursday aimed at beefing up online privacy for consumers that would require…
Curing Corporate Schizophrenia, Part 2
In the first part of this two-part series, we looked at Corporate Schizophrenia — the bizarre disease that…
170 Systems Tallies $14M
170 Systems, a Cambridge, Mass., maker of business process management software, has raised $14 million in first-round financing…
Designing a “My” Area
So many sites have “my” areas, whether they are as robust as a “My Yahoo!” or as simple…
Feds’ New CTO Looks to Enterprise for Guidance
SAN FRANCISCO — The federal government is poised to transform the way it does business through the use…
Breaking Through Marketing-Speak and Technobabble
If your company is considering an investment in Web technology, I feel your pain. It’s a pretty difficult…