RedSheriff, SageMetrics Team Up
Internet measurement firms RedSheriff and SageMetrics will be partnering to jointly better promote their services to business clients.…
News
CRM: Taking a Cautionary Approach
Industry experts warn that a prudent approach to CRM could save companies undue hassle. Hoping to cash-in on…
IBM Includes Support.com Inside
IBM will begin to include Support.com, Inc.’s automation solutions within its newly released ThinkPad notebooks and NetVista desktops,…
Report: Deployments of Significance
Boston-based IT consulting firm, Aberdeen Group, has released their annual report, “What Works: Ten Significant CRM Implementations of…
divine Acquires Delano Technology
Continuing on its recent buying spree divine, inc., , the Chicago-based incubator-turned-software-specialist, today announced it has signed a…
No Comment?
Customer feedback is an important component in growing an e-commerce site but many consumers only write to companies…
Ikimbo, Teleglobe Launch Partnership
Teleglobe Communications Corp. and Ikimbo are teaming to jointly market Ikimbo’s communication software platform and BCE Teleglobe’s global…
IM Gains More Virtual Agents
Proving that instant messaging (IM) can be used for more than finding out if a co-worker is done…
Confusing the Consumer
Automakers should be honing their e-initiatives advises research firm Jupiter Media Metrix. Last year Forrester Research chided automakers…
E-Commerce Joins in Customer Satisfaction Increase
American consumers’ satisfaction with the quality of goods and services in the retail, finance and e-commerce sectors rose…
Oracle Upgrades For Small Biz
Enterprise software behemoth Oracle Corp. , today announced the launch of version 7.6 of Oracle Small Business Suite,…
Employment Bright Spots: The Call Centre Industry
Although the antipodean call centre industry has seen some high profile closures in the last year it remains…
IM a “Key” in eCRM – Study
Want to generate more sales from an e-commerce site? Beef up your electronic customer relationship management (eCRM), according…
Conversations with Customers
While most e-businesses have finally realized how important it is to cultivate relationships with customers, few have actually…
Microsoft’s New CRM Software Just The Beginning
Microsoft made good on its threat to expand its enterprise software offerings with a new customer relationship management…
Will Great Plains Cause Great Pains?
Microsoft is making a bold move into the customer relationship management (CRM) market, and the question being asked…
Salesforce to Be Reckoned With
Salesforce.com aims to become the world’s first “enterprise automation utility” by delivering, customer relationship management (CRM), sales force…
Oracle Gets Into The Collections Biz
Oracle Thursday unveiled Oracle Collections, a collections software enhanced Customer Relationship Management (CRM) features. The Redwood Shores, Calif.-based…
Revenge of the Bean Counters
These are strange times indeed. Much to my surprise, I now find myself on another team entirely in…
webMethods Appoints Chief Customer Officer
Integration software developer webMethods, Inc. is launching two new groups targeted at driving and maintaining customer success. The…
Microsoft Owes Customers for Botched MSN Accounts
Microsoft Corp. has agreed to refund customers seeking to stop their MSN Internet access accounts and $100,000 in…
Emagine Customer Software Wins Major Telcos
By Shelley Dempsey A bird in the hand, as they say, is worth two in the bush. Especially…
KANA and Broadsystem Dance The CRM Dance
KANA Tuesday says it is making space in its dance card for U.K.-based Broadsystem. The two companies say…
Salesforce.com Intros Japanese & German Versions
Online CRM service provider, salesforce.com, continues its globalization efforts with the introduction of German and Japanese language versions…
Burger King Promotes Whopper Via AOL
Fast food chain Burger King Corp. said it plans to celebrate the 45th anniversary of its Whopper burger…
Support.com Goes to the Web
Support.com, Inc. has introduced a new CRM solution designed to service online customers. The Web-based solution, Satisfaction SuiteTM,…
Watch Hill Scopes Acquisition
Watch Hill Partners, a Providence, R.I., technology advisor focused on customer relationship management (CRM), has bought Encore Consulting…
Business Intelligence Software Product of the Year 2001
This year’s Business Intelligence Software Product of the Year contest was a sack race between apples and oranges,…
J. D. Edwards, Compaq Launch Cluster Lab
Enhancing its supply chain, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software, J.D. Edwards & Co.…
American, British Companies Making Most of the Internet
Companies in the United States and Britain are the most likely to incorporate the Internet into activities such…
e-centives Acquires BrightStreet
Online direct marketing firm e-centives, Inc., has completed its acquisition of the assets of BrightStreet, Inc., a developer…
Salesforce Inks Hotel Group
Salesforce.com, the San Francisco-based online customer relationship management (CRM), ASP, today announced that Le Meridien, the luxury hotel…
Satisfaction: Guaranteed?
By Web Fletcher “Satisfaction guaranteed” has been a mantra of many companies’ march toward “customer-centricity.” And as more…
Wheelhouse Adds Ex-EasyAsk Pres.
Wheelhouse, a Burlington, Mass., maker of customer relationship management software, has hired Frank Chisholm, former EasyAsk president and…
ManagedOps Will Support Microsoft CRM Product
ManagedOps, a Bedford, N.H.-based ASP wholesaler, announced today that it will offer its Managed Operations oursourcing service for…
Pleasing Finicky Consumers Shouldn’t Cost an Arm & a Leg
The needs of online consumers can be met without overdue expenditure alleged a recent study. In a time…
E-Mail Enhances Education
Open University, the United Kingdom’s largest academic institution, will improve communication with its 150,000 online students through KANA…
CRM Takes Priority Among IT Investments
More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they…
PeopleSoft Acquires Calico Assets
PeopleSoft Inc. , the Pleasanton, Calif.-based ASP, today announced the purchase of certain assets and the intellectual property…
Dealing with the Unhappy Customer
By Brock Henderson Why is this an opportunity and not a headache? Here’s why: irritate one customer and…
Extended Systems Acquires AppReach
Extended Systems , a provider of mobile data management and wireless connectivity solutions, has acquired AppReach, Inc., a…
J.D. Edwards Reports Improved Q1
J.D. Edwards & Co. , the Denver, Colo.-based collaboration software provider, yesterday reported financial results for the first…
Salesforce.com Keeps Busy
San Francisco-based CRM solution provider, salesforce.com, has been hard at work with new releases and strategic alliances while…
Simplifying CRM
by Sarah L. Roberts-Witt At the turn of the last century, companies didn’t agonize over weighty terms like…
Online Auto Shoppers Tough to Target
A close examination of the online behavior of auto shoppers by Forrester Research found that the $1 billion…
Onyx and Deloitte Collaborate
A joint bid from CRM solution provider Onyx® Software Corporation and global professional services firm Deloitte Touche Tohmatsu…
Knowledge: The Key to ROI
In my last two articles, I discussed the “Myth of ROI.” In this installment, I’ll disclose the key…
TeaLeaf Brews Up IntegriTea
E-business diagnostic toolmaker, TeaLeaf Technology Wednesday unveiled its first official product – aptly named IntegriTea. With two patents…
LaGarde, LivePerson Give a “Voice” to StoreFronts
Business-messaging and customer-service provider LivePerson Inc. said it is teaming with e-commerce product provider LaGarde to launch what…
Washington State Automates
SafeHarbor Technology Corporation, provider of Web-based customer support services, will add more digital government properties to the growing…