Consumers Accept, Welcome Mobile Marketing
A new study funded by mobile phone manufacturer Nokia and conducted by HPI Research found that an overwhelming…
News
Pepsi and M&M’s Launch Web Polls
Consumer foods giants Pepsi-Cola and Mars, Inc. are looking to foster greater interaction with consumers through high-profile campaigns…
WSJ.com Explores New Products, Fees
Dow Jones & Co., publisher of the Wall Street Journal, has taken the wraps off its new, much-touted…
Siemens, Staffware Unite To Streamline Healthcare
Siemens Medical Solutions, the Malvern, Pa.-based division of Siemens AG , today announced Staffware plc, a New York…
Despite Banks’ IT Spending, Productivity Gains Lacking
While many industries have turned to information technology to boost labor productivity and lower the costs of doing…
SMBs Could Drive Software Market
Small and medium-sized businesses (SMB) could be a major force in the software market, according to Jupiter Media…
Salesforce.com Inks Biometrics Firm
Salesforce.com, a provider of customer relationship management (CRM) software, today announced that online solution has been deployed by…
Responsys Buys NetAcumen
Online marketing technology firm Responsys aims to help clients better understand and market to their customers, through the…
Dealing With Over-Saturated Consumers
If online marketing efforts aren’t having the desired effect then chances are you’ve bored or upset your potential…
PeopleSoft To Purchase All Of Momentum
After posting one of its best years ever, business software maker PeopleSoft is celebrating with a vengeance.The Pleasanton,…
Siebel Reports Positive Q4
Siebel Systems, Inc. , the San Mateo, Calif.-based provider of eBusiness applications software, today announced results for the…
BT Ignite Upgrades SLAs
BT Ignite Content Hostinga division of the broadband business of British Telecom (BT) Group, yesterday announced a three-tiered…
D.C. to Host First Data Mining Summit
The Washington, D.C., area will be the site of the first North American Data Mining Summit, a June…
Blue Martini Mixes Up A New CFO
Blue Martini Software Wednesday says it has named Robert Cell as its new chief financial officer. Cell assumes…
SAP Achieves Record Q4 Sales
E-business software provider, SAP AG , today announced its preliminary financial results for the fourth quarter and year…
Arcidea Buys IT Factory Assets
New kid on the CRM block, Arcidea, has purchased the assets of IT Factory’s Atlanta and Cincinnati operations.…
The Myth of ROI, Part 1
One of the greatest misconceptions about CRM software packages is the popular belief and expectation that, by installing…
Aftermind Goes For The “After-Sale”
You made the sale from your Web site. Great! Now what? Web business software maker Aftermind, Inc., says…
Chordiant Perks Up Its CRM Tool
Chordiant Software , which makes customer relationship management (CRM) software, Tuesday updated its application to version 5.0. The…
Verizon Gets A Bright(mail) Idea
Verizon Online is executing on a deal to provide all its dial-up and broadband customers with free access…
Leading Call Center Mag Names Best 2001 Products
Customer Inter@ction SolutionsTM magazine has chosen its 2001 Products of the Year, awarding the distinctions to companies that…
iPhrase Taps Ex- Bluestone Exec
iPhrase Technologies, a Cambridge, Mass., maker self-service search and retrieval software, has named Joseph Krivickas, formerly of Bluestone,…
EasyAsk Suits Talbots
EasyAsk, a Littleton, Mass., developer of search technology for e-commerce sites, has signed a customer deal with Talbots,…
Use It or Lose Them
Did anyone notice a giant sucking sound over the holidays? It was the credibility of some retailers going…
Poll: Retailers Plan to Invest in CRM in 2002
In addition to demonstrating it’s new retail solution, Blue Martini Software, Inc. announced the results of an e-mail…
AT&T to Pay Accenture $2.6B for CRM
By Erin Joyce AT&T and consulting firm Accenture have signed a $2.6 billion outsourcing agreement designed to cut…
Converting Searchers to Customers
by Shari Thurow Getting visitors to your Web site is only half the battle. To be victorious, you…
BrassRing Enhances TRM Software
BrassRing, the Waltham, Mass.-based provider of Talent Relationship Management (TRM) systems, today announced that it has added new…
Payless Steps into Improved Service
Footwear retailer Payless ShoeSource, Inc. will add products from i2 Technologies, Inc.’s Supply Chain Management (SCM) and Customer…
Customer Data? We Don’t Have Any Customer Data
Imagine this: You start a new job overseeing the Internet channel at a traditional retailer. Your first priority…
Banter Lands $20M in Funds
San Francisco-based, natural language automation technology provider Banter has secured a $20 million round of funding led by…
BroadVision Forges Healthy OEM Agreement
BroadVision Monday says it has inked an OEM deal with the Medical Solutions division of German-based Siemens .…
BellSouth Turns to Support.com for Customer Support
BellSouth Monday signed Support.com to provide the Fortune 100 telecom’s 620,500 DSL customers with online self-help via a…
Siebel, PwC Consulting Merge eBusiness Solutions
Building on their existing relationship, Siebel Systems, Inc. , the San Mateo, Calif.-based provider of eBusiness applications software…
Customer Service Shows Improvement in 2001
The percentage of online shoppers that made an e-commerce purchase during the holiday season fell from 74 percent…
Ask Jeeves Wraps Its Arms Around Octopus
A week after question and answer search engine Ask Jeeves finished embedding the assets of Teoma, the company…
E*Trade Launches Advisory Service
Continuing to move aggressively to become more than just another online brokerage, E*Trade Group Inc. launched a planning…
True Audience Turns to Marketing Automation
True Audience, an online traffic-tracking venture formed by Real Media founder Dave Morgan, is taking on a new…
Onyx Expects to Miss Break-Even in Q4
Onyx Software , a provider of customer relationship management (CRM) applications, says it will not reach the break-even…
Bluedot Thinks In Threes
Online conference management provider Bluedot Software says three is the magic number for its next generation eConference management…
PeopleSoft Acquires Annuncio Assets
PeopleSoft Inc., the Pleasanton, Calif.-based Internet business software provider, today announced an agreement to purchase the intellectual property…
J.D. Edwards: Back to the Present?
The enterprise software market is an unforgiving place, littered with the ruins of many a fine company. And…
Onyx Bites into Delta Dental
Onyx® Software Corporation has a new reason to smile since the company was chosen to develop a CRM…
Envision Joins Forces with Edify
Seattle-based contact center solutions developer Envision Telephony Inc. teamed with CRM solutions provider Edify Corp., an S1 Corp.…
Applix Names Neil Follett
Neil Follett will manage the European operations for Applix, Inc., developer of the iCRM collaborative suite of solutions…
The Three Most Valuable Lessons Learned, Part 3
Based on prevailing practices in Corporate America, one would think the key to effective management in an unstable…
Study Outlines Successful CRM Process
Research and benchmarking firm Best Practices, LLC has released a new study, “Countdown to Customer Focus: A Step-By-Step…
Vicinity Ekes Out Search Patent
Vicinity Corp. Wednesday says one of its patent applications has been approved and registered by the U.S. Patent…
NYTD Launches New Efforts to Glean Consumer Data
The New York Times Co.’s online unit is quietly taking steps to better monetize its user base, with…
Leading Call Center Mag Names Best 2001 Product
Customer Inter@ction SolutionsTM magazine has chosen its 2001 Product of the Year, awarding the distinction to San Mateo,…