Leverance Adds Parsing, Search to LEAP
Natural language processing (NLP) technology provider Leverance, based in Bothell, Wash., partnered with Newfound Communications Tuesday in order…
News
Funding News: AllCharge, knoa Software
By @NY Staff Digital Payments Play AllCharge Gets $3.4 Million AllCharge, which makes online payment technology for digital…
Salesforce.com Scores Again In Healthcare
Adding to a growing list of healthcare customers, Salesforce.com, the San Francisco, Calif.-based provider of online customer relationship…
InPhonic Dials Deal With Sallie Mae
Wireless solution provider InPhonic Inc. has completed a deal to offer wireless phones and service plans to Sallie…
Infinium Keeps The Small ‘C’
Hyannis, Mass.-based Infinium Software , a provider of Web-integrated enterprise business solutions, yesterday announced that its common stock…
The Patient CRM Strategy
A customer relationship management (CRM) program must accumulate large amounts of data to be effective but many Internet…
New CRM Firm Launches
Georgia-based Arcidea, LLC has entered the arena of customer relationship management software solutions, officially launching its business today.…
Report: CRM Growth Stagnates
Spending on customer relationship management (CRM) technology will remain flat over the next two years, as companies look…
Salesnet Soaring in SFA
If its published numbers are correct, sales force automation ASP Salesnet may be on the verge of becoming…
YellowBrix Hires Collins
YellowBrix has appointed Sharon Collins as vice president of sales, where she will be responsible for developing the…
Improved Customer Care in 9 Months
Contact center and customer support solutions from Eyretel enabled Tinker Federal Credit Union (TFCU), a $1 billion credit…
Customer Service Still a Struggle
Both pure-play Internet retailers and brick-and-mortar merchants with online operations struggled to keep up with customer service e-mails…
Earthlink’s Customer Service Goes High Speed
Internet service provider (ISP) EarthLink, Inc. will make strides in improving customer satisfaction via a newly implemented solution…
Onyx Takes Regence Group Live With CRM
Bellvue-based Onyx Software Wednesday announced that The Regence Group, a Portland, Ore.-based health insurance affiliation, has gone live…
E*Trade Beefs Up Customer Service
Online brokerage and financial holding company E*Trade Group Inc. enhanced its customer service operation for the new year,…
Witness Announces its “Customer Advisory Committee”
Witness Systems, a global customer relationship solution provider and developer of the eQualityTM software suite, has announced the…
Oracle Small Business Suite Updated
Just six weeks after its last major update, Oracle Corp. Thursday (Dec. 27) announced the launch of version…
SPSS Enhances Data Mining App
Chicago-based SPSS Inc. has released the newest version of its data mining software — Clementine 6.5, which includes…
A Way to Ease the ‘Return’ Problem
Atlanta-based United Parcel Service Inc. rolled out an electronic return label that capitalizes on the power of the…
The Three Most Valuable Lessons Learned, Part 2
In the first article of this three-part installment, we looked at the most valuable lesson learned to date…
Market Research Bears Fruit Online
Attracted by promises of speed, reach, and significant savings, businesses and corporations are increasingly turning Web-wards to collect…
More Banks Offering Online Services to Customers
Community banks continue to invest in technological tools and applications that provide value to customers and increase operational…
Indian CRM Firm Raises US$9m In Series B Funding
India-headquartered CRM vendor CustomerAsset has ended its latest round of funding to come away with US$9 million, a…
Survey: Gap in CRM Perception between Consumer and Company
PwC ConsultingTM, a business of PricewaterhouseCoopers, has released the results of the Multi-Channel Value Quantification survey. Conducted in…
Carefully Targeted e-Marketing Campaigns
Although e-mail marketing has many benefits, marketers should nonetheless tread carefully. “Hard work, perseverance, and breaks are what…
Seeing CRM Success
Research released by advisory and analysis firm Gartner, Inc. indicates that companies who aim to be successful in…
How to Build Customer Relationships Online
Marketing is not just about getting an order, it’s about getting a customer and keeping them. Nurture your…
Hochauser Will Take Helm at Harte-Hanks
Harte-Hanks Inc., the Texas-based global marketing company that provides CRM and related solutions, announced that Richard M. Hochhauser…
vReps Raise Their IQ
NativeMinds Inc., developer of online customer service software in the form of virtual representatives, has been awarded a…
Putting the P Into e-CRM
By Chris McTiernan One thing that amazes me about our reliance on software to help us is the…
Study: Tech Brands Failed To Build Relationships
Clearly the economy hasn’t been especially friendly to technology companies during the past year and a half, but…
Korean Tourism Body To Launch Voice-Enabled Info System Next Month
The Korea National Tourism Organization plans to deploy a voice-enabled information system in January 2002 with help from…
Seagram Puts CentrPort on its Tab
Seagram Spirits And Wine Group will power its recently launched Tequila Don Julio with an opt-in sweepstakes promotion…
Can Loyalty Survive Recession?
A lot has happened since the ’80s, when American Airlines initiated the first frequent-flyer program. Needless to say,…
IBM Introduces CRM Management Services
IBM has released a new offering into the CRM space. IBM CRM Management Services is designed to help…
Barber Joins AMC Technology
AMC Technology has named Noel Barber to lead the company’s development team as director of software development. In…
PeopleSoft Takes Calico For $5M
San Jose, Calif.-based Calico Commerce, Inc. Thursday says it is selling its assets to business software maker PeopleSoft…
PwC Consulting and Sun Announce CRM Initiative
PwC Consulting, a business of PricewaterhouseCoopers, and Sun Microsystems, Inc. will join together to capitalize on their individual…
The Three Most Valuable Lessons Learned, Part 1
By my reckoning, we’re now in the third stage of the customer relationship management (CRM) evolutionary cycle: the…
Chordiant Names Two To New Posts
Chordiant Software , which makes customer relationship management (CRM) software, says it is adding two software industry veterans…
Siebel Selects Support.com Solution
Support.com Inc.’s Resolution Suite software platform has been chosen by Siebel Systems, Inc. to automate support operations and…
Unisys Partners With Jamcracker
Securing another customer for its hosted delivery platform, Cupertino, Calif.-based Jamcracker, Inc., today announced a strategic partnership with…
New Release from DataDistilleries
DataDistilleries has released the latest version of its CRM integrated suite, designed to enable companies to identify opportunities…
Onyx Makes London Connection
Winning a unique contract in the United Kingdom Onyx Software Corp. , the Belleview, Wash.-based supplier of customer…
One Moment, Please
“Your call is very important to us. Please hold on.” If you hope to never hear that phrase…
RightNow Appoints Sean Forbes
RightNow Technologies, a provider of Web-based customer service solutions, has hired Sean C. Forbes as the company’s vice…
eCRM @ Internet World
The Fall 2001 eCRM Conference and Exhibition will be sharing space with Internet World this year at New…
Adding Animated Agents
Standard customer relationship management takes an animated leap with interactive characters from Headpedal. The software development company delivers…
ISPs Barely Passing Customer Service Tests
A survey of more than 14,000 Internet users by the National Regulatory Research Institute and BIGresearch found that…
Consulting, Integration Firms Stake Claim to CRM Market
While economic conditions appear to have forced some companies to delay projects or reduce the scope of implementation,…