The Next Generation of Billing from Convergys
Convergys Corporation has expanded its global billing product line with the introduction of new features, resulting in a…
News
eBillit Gets the Green Light From BlueLight
Payment service provider eBillit Tuesday says it has inked a deal with Kmart (NYSE:KM) to give its BlueLight.com…
Instant Feedback
Market research firm InsightExpress has released an integrated and automated online survey solution that will enable companies to…
Salesforce.com Gains New Sr. VP
Online CRM provider Salesforce.com has appointed Frank van Veenendaal to its executive management team as Senior Vice President…
‘ACRA’ Defined, Part 2: Conversion
“Conversion” is a funny word when placed in the Internet marketing context. If we think about conversion from…
The Most Powerful Secret of Customer Conversion
After I speak at events, there’s one question that almost always comes up: “Can you please tell me…
Novell Bundles Identity Management Software
Novell Inc. (NASDAQ:NOVL), the Provo, Utah-based provider of eBusiness solutions today announced an agreement with TIBCO Software Inc.…
Nashville Adopts CRM Strategy
In what is becoming a trend among local agencies, Metropolitan Nashville Government and Davidson County (Metro Nashville) will…
Departure For Salesforce.com Head
Saleforce.com the San Francisco, Calif.-based provider of customer relationship management (CRM) services, has parted ways with John Dillon,…
Engendering Loyalty
Relevancy, trust, and responsiveness seemingly rank highly amongst the hierarchy of valued e-commerce assets. From Microsoft to Amazon.com,…
Who Needs An Acronym? We Do
In these tough times for marketing and technology, we could really use another acronym. I mean it. A…
Email Campaigns: Put the Customer in the Driver’s Seat
It’s refreshing to see a surge in interest in email marketing. I’ve been speaking with a lot of…
A Quick Start to Self Help
E-commerce companies that are in a hurry to implement a self-service application should take a look at the…
Taking the Pledge for CRM Success, Part I
This is an open letter to all you corporate executives out there who are grappling with the hoary…
Personalization Vs. Privacy Debate Heating Up
The fight between those who want to build great databases of customer information on the Internet and those…
Leverance Makes a LEAP
Natural language processing provider Leverance unveiled its new Language Enabling Application Platform (LEAP) during the October 24-26 SpeechTEK…
Return Path, Veripost Merge
Two competitors in the nascent “e-mail change of address” arena will band together to offer a single service…
Oracle Manages More Business Processes
E-business software provider Oracle Corp. (NASDAQ:ORCL), today announced the addition of its new Sales Force Automation and Customer…
I’d Rather Ask for Forgiveness Than for Permission
Seth Godin set the industry abuzz with his permission-based marketing opt-in philosophy. His posit was that loyalty and…
Case Study: Hospital’s Prescription: A Dose of Database Software
Technology has led to countless lifesaving medical advances, such as the mechanical heart, the chip-embedded pacemaker and the…
iPhrase Talks Up LexisNexis Deal
iPhrase Technologies, a Cambridge, Mass., maker of of software that allows users to pose questions in plain English,…
SPSS Pays $44M for NetGenesis
SPSS, a Chicago, maker of data mining software will NetGenesis ( NASDAQ:NTGX), a Cambridge, Mass., maker of customer…
Group 1 to Acquire Vision-R eTechnologies
Customer relationship management firm Group 1 Software (NASDAQ: GSOF) has entered into a letter of agreement to acquire…
Onyx and Avanade Buy a House
Early adopters of the Microsoft® .NET My Services program, Onyx® Software Corporation and technology integrator Avanade, will collaborate…
Measurement Made Simple
Analyzing data isn’t really that difficult. Customer-focus strategists, database management consultants, customer relationship management (CRM) integrators, and data…
Europeans Increase Investment in Business Intelligence Apps
Vendors of business intelligence applications stand to gain a sizable share of the European corporate wallet in the…
Blue Martini Down Under
Australia’s leading wholesaler of grocery, general merchandise, liquor and tobacco, Metcash Trading Limited Australasia, has chosen Blue Martini…
Avaya-Accenture Alliance
In an effort to garner more market share, corporate networking provider Avaya and consulting service firm Accenture have…
When Vendors Turn Vicious
Suffering Companies Take It Out on Consumers Each morning I check the technology news, and every day I…
Performance Monitoring
Monitoring web-site performance and reducing the number of transaction failures is made ostensibly easy by a new tool.…
Windy City Gets BroadVision
BroadVision, Inc.’s suite of enterprise self-service applications will be used to standardize the City of Chicago’s e-government initiatives,…
Interliant Tracks Web Visitors, Helps MIT
Interliant Inc. (NASDAQ:INIT), the Purchase, N.Y.-based provider of managed messaging, managed hosting, security and Web hosting services, today…
divine Acquisition
In an effort to enhance its customer interaction management (CIM) offerings, business service solutions provider, divine, inc. has…
Partnering Portal Solution Providers
BEA Systems Inc. (NASDAQ:BEAS), the San Jose, Calif.-based e-business infrastructure software firm, today announced its new BEA Portlet…
Monitoring Web Visitor Behavior Gets Deeper
WebSideStory Inc., a San Diego, CA-based provider of outsourced e-business intelligence services today announced an alliance with Reston,…
Social Services Value CRM Too
Big businesses are not alone in their quests for effective customer relationship management techniques. New Hampshire Department of…
Vertical Alliance’s Biggest Fan
Vertical Alliance, Inc., a Philadelphia-based company specializing in customer interaction and ticketing solutions for the sports, media and…
Furthering Relationships Without Fueling Distrust
It is a basic principle of sales and marketing: The better we understand our customers’ interests, goals, needs,…
Outtask Adds New Business as Q3 Closes
Outtask, Inc., the Alexandria, Va.-based business service provider (BSP) closed its third quarter today with the announcement of…
New Offering from PwC Division Touts Consistent CRM
PwC ConsultingTM, a division of financial services organization PricewaterhouseCoopers,has released CRM ACCEL — a complete CRM program designed…
Customer Data Is Not Dirty Laundry
While nearly every business would claim that the information it gathers about its customers is a mission-critical, strategic…
BeVocal Makes Noise At BellSouth
In a wake up call to other wired carriers, BellSouth (NYSE:BLS) Monday announced a non-exclusive agreement to incorporate…
eSynergies to Acquire e2 Communications
Web services firm eSynergies continues its string of acquisitions, on Monday offering to buy e-mail marketing player e2…
Surebridge Assured With Q3 Success
Surebridge Inc., the Lexington, Mass-based provider of outsourced enterprise application solutions, today announced CRM, ERP and eBusiness customer…
360� in Vegas
Customer 360° Conference & Expo Fall 2001, formerly CRM/Support Services, is scheduled for November 12-15, 2001 in Las…
Salesforce.com Helps Integrate CRM
Salesforce.com, the San Francisco, Calif-based online customer relationship management (CRM) firm, today announced a strategic partnership with Data…
Astea Brings Remote Access to Comm-Tract
Astea International Inc.’s AllianceEnterprise Suite has been selected by voice and data network integration services specialists Comm-Tract Corp.…
Understanding and Acting on Customer Buying Patterns
E-commerce sites need to understand buyer behavior, of course, but careful data collection and analysis can allow them…
Condensed Cycles
Oracle recently unveiled a new application that’s designed to shorten product release cycles and enhance CRM functionality. Oracle…
e-Marketing About-turn
The Meta Group warned recently that consumers are becoming increasingly desensitised to online marketing efforts, forcing companies to…